- Amount paid for plan Upgrade But not activated Closed
Been a customer of Airtel Broadband for the past ** years. Opted for an upgrade on my existing plan of *** to ***. I paid Rs **** for half-yearly advance rental as it saved me around ** percent of costs. Raised a request on May ** for the same. Also raised a new connection for my neighbor on the same day.
The new connection was done immediately the next day. But upon following my upgrade request on the customer portal ***, they said this would be sorted in ** hours.
A week went by and no one contacted me. Called them again and again on a weekly basis due to the requirement of my Work From Home job. They keep telling me the same answer " We are escalating this. This will be sorted out in ** hrs".
Now almost after ** days of raising the request , the plan is still not upgraded. I am tired after almost * to * times of following up. In fact I am doing their job of following up on requests.There is no proper justification for the payment of Rs **** done.
I understand the Covid-** situation. Clearly this is not about the shortage of technicians, as the new connection request was done immediately. The only relief is that they bill for the old plan till now.
Airtel keeps advertising of their customer care so proudly. But this is a worse handling for a customer of more than ** years.
I have paid for a service, that is still pending. I feel I am a victim of Airtel's marketing traps in making customers pay advance amount, and denying the intended service .
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
"As it was not possible to send a Legal Notice to Air Asia International, I followed the lawyer's advice to raise the dispute and got a refund from the bank. Thank you so much."
I have issues with recharge and unable to make call. Complaint registered but still from one month Airtel customer care not showing interest why?...
Jan 03, 2023 by Sambrama
I can't make Call After recharge My Phone Number. I'm Very disappointed ☹️ Airtel do not resolve my problem This is Very Bad Experience with Airtel And Their Executives ...
Dec 30, 2022 by Israt Makrani
Unable to see any channels on my TV. Registered the complaint * days back since no one came to resolve it ...
Dec 23, 2022 by Madhuri Gaikwad
Airtel - Sim replacement Closed
Mere dost ka Airtel Sim card replace nhi ho rha hai * bar replece Kiya Sabhi retailor ne ek hi baat batai SIM SWAP PROVISION SUCCESS Unke Airtel platform par show ho jata hai par sim chalu nhi hota hai ...
Dec 22, 2022 by Irfan Tabrez
***********, ***********, ***********,***********, engineer VISHAL,,,,,, airtel broad band issue,, ,internet not working last ** days ...
Dec 21, 2022 by Abdul Matin Ansari