- All the features of International roaming not activated Closed
I have a Vodafone number. I have been using this number for the last ** years. I had activated international roaming on **th April **** for * days. I was travelling to Singapore.
Vodafone activated my international roaming with the plan of Rs ****/-. on my request which had free voice call -Incoming and outgoing calls, SMS and also free data.
But I reached Singapore, I could only connect to voice service. I connected to the right carrier as suggested by the customer care executives. I was unable to connect to data.
I tried contacting the customer care executive on * to * times. All the solutions provided by them failed. All setting suggested by them did not work. I activated the pack of Rs. ****/- for all services including data. I could use only voice services and could not utilize data service due to poor service by Vodafone.
I demand cancellation of appropriate amount from my billing. I think I should not be liable to pay the entire Rs. ****/- as I could not use data service due to Vodafone bad service and non-support in resolving the issue. My issue was Vodafone denied data service during international roaming which was the part of the pack.
Moreover, when I contacted your customer care, they could not help me with the problem.
I email and subsequent telephonic with Vodafone executives, but their approach was towards solving my data pack issue was poor and never look to help me. Rather it was to protect their own interest. This is daylight robbery and cheating. Vodafone is charging the customer for service, which fails to deliver.
I would request Vodafone to reduce my bill amount with the appropriate amount for not providing data services during International roaming.
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
It is to bring to your notice that I am using Vodafone no. ********** and ********** for the past ** years. In the month of June ‘**, I visited Nepal just for * hr and during that period , I have been charged heavily by vodafone (approx. *...
Aug 08, 2019 by Praharsh Bora
As discussed over the phone please find attached the details for what is requested. Vodafone is unable to provide the same and I have raised complaints about the same. International roaming at INR ***/day in ** countries, where is the plan an...
Aug 07, 2019 by Abhishek Soni
I have purchased a plan from Vodafone idea of ₹*** on July * ****. At the time of purchase, they promised me to give *.* GB data and unlimited calls to all networks. The data problem starts the next day. I called their customer care number of...
Aug 01, 2019 by Abhijesh
I was misguided possible intentionally by Vodafone idea chat support executive whilst seeking their help through the Idea mobile app to enable IR (international roaming) for ** days with fixed charges of Rs ****. However, that chat support exec...
Jul 09, 2019 by Mehul Upadhyay
My Internet services were not working while roaming and I registered my complaint on ** June. Initially, they were not interested in registering my complaint but after pushing from my end they finally registered it. I have been following up wit...
Jul 06, 2019 by Ayush Mittal