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Santhosh Abraham filed complaint against Airtel on Jun 17, 2022
I was charged for internet roaming charges, when in fact my phone which is importantly a dual sim Poco F* handset is set to the option - International Roaming as "Never". I wrote to Airtel to their complaint redressal email account ***@Airtel.com and to the nodal officer: nodalofficer.ker@in.airtel.com with no response from either of them. I also filed a complaint through their mobile app ref: **-************* which was arbitrarily closed by them without offering a resolution. The dispute is Rs. ****.* (May to June) + **** (April to May) = ****.** + *** as roaming charges dated June * **** for reaching out to their helpline number while I was on roaming. Total amount = ****/-
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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