Airtel - Airtel poor service and fradulent activities

Airtel field engineers have visited the reported place yesterday and confirmed that the signal coverage is very very poor though the tower is situated nearby. I hope they will address the issue soon. But at the same time, I need refund of my past * months prepaid/postpaid bills around (~****/-) due to no/poor service and it's a loss for me and family members. In fact the entire region is affected. Request you to take immediate action on this. I ve been reporting the issue for the last * months and only today they have started taking action. Request you to consider this issue with most severity and do the needful.

The update that I have got from the field engineers is as follows.

There is no antenna in the nearby tower to serve our direction and that is the reason for poor signal. The existing antenna was tilted to another direction since * months. They have raised a request to install the same and it will be done within a week time.

I need refund(~****) strictly as mentioned in the previous email and do the needful. We have paid for no service. Customer care is never minding, no replies, no respect