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Sheetal T Ganeshgudi filed complaint against ACT Broadband on May 22, 2023
Hi,
I am an ACT customer since * year. There was no problem till now. As usual my internet consumption is very low. But in ACT records this month(May****) my ***GB got finished in just ** days
and on **th May **** I recharged with *** rupees to get ***GB flexybytes and it also got finished in just * days of time.
This is just unbelievable.
I suspect some kind of cheating/fraud happening at ACT. Their Customer service person (Muktar Miya) told me that in ***GB
I have used **GB but here in the app it was showing ***GB finished. On asking him if **GB consumed then where is the remaining
**GB ?? He has no answer for this!! Simply told the backend team will check and contact me.
One of the person from ACT saying that its showing my MAC address only.
I checked the usage graph in https://selfcare.actcorp.in/data-usage
It is showing I have uploaded this much as per the dates below..
**GB on **/**/****.
**GB on **/**/****.
***GB on **/**/****.
***GB on **/**/****.
which is not at all possible with this **mbps speed and I don't have this much cloud space to upload anything.
(I have **GB limited space provided by Google only) (Also Night time laptop is turned off)
after recharging of flexibytes its showing **GB uploaded which is highly impossible in one day time.
Which is obviously impossible in my usage that too in **mbps speed.
This is clearly a fault at the ACT metering that false GB's are added in my account.
Nobody is replying to my mails written to Nodalofficer@actcorp.in
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