Xiamoi
- 90 days and still waiting for TV Repair from XIAMOI Team WORST COMPANY STOP BUYING XIAMOI Open
Vishal Kumar Singh filed this complaint against Xiamoi on Oct 27, 2023
I am writing to express my profound disappointment and frustration with the delayed and unresolved service request.To date, it has been approximately ** days since the service request was initiated, and the issue remains unresolved. Furthermore, the assigned service agent has consistently failed to respond to my calls or provide a concrete date for repair or replacement. This inaction and unresponsiveness are inexcusable and demonstrate a lack of commitment to fulfilling Xiaomi's obligations under the law and the terms of service.
Token : M******* and M*******
Product Serial No : *****/C***********
Grievance with reference number G*************.
contact number : **********
August *th: First token number given.
August **st: Second token number given.
Mi Tv Horizon *A ** inch,is not working and white lines are coming. After requesting for ** calendar days, I haven't received any resolution.
Twice my service was cancelled by FRAUD Service man stating,we have cancelled the request.
Service man visited once on *th September and charge INR ***/- for the Visit and did not give any bill stating an e-bill with the final quote will be given and said within **-** Days your tv Parts will be repaired. TODAY is **th october and i haven't received any update regarding my repair will be done on not.
I must insist that my rights as a consumer are protected, and that Xiaomi Technology India Private Limited adheres to its obligations for providing prompt and efficient service. If I do not receive a confirmation date for repair or replacement within * day. From the receipt of this notice, I will have no choice but to initiate legal proceedings against Xiaomi Technology India Private Limited for breach of contract, violation of consumer protection laws, and negligence.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Xiamoi
Resolved
Frustrated? File a Complaint
Goibibo
"After my complaint was taken by Voxya. I got my refund. And also I got the explanation for the delay happened from the company side. Thank you very much voxya."
Rakesh Mari
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