Vodafone Idea Limited
- 3G services not working since April 02 2019 despite repeated complaints Closed
I have an idea number. I have been using it for almost a year with a *g phone set & had no complaint in regards to speed till March **, ****. I received the GPRS settings from idea stating that for a better speed I should install them. I did and since then I have never seen the internet speed exceeding **kb/s. Usually, I was getting * Mbps to *.* Mbps, but since April **, **** its all become history and despite more than * registered complaints at idea customer care and their escalation desk. They have failed to resolve it. Moreover, their customer care representatives suggest that I should use a *g handset. Why should I? When it was working fine on *g then why should I buy another set. This is like the Idea telling me that if I want to use their service I should use a *g set or else I can say bye to speed at the *g network. Why I am the consumer here, the idea is a service provider. There was never such a condition involved that if I don't use a *g set after April **, ****, idea wouldn't let me use the internet at a good speed. This sounds like blackmailing or thievery on idea's part. My pin code is ******, village Babri, district Shamli. It's a shame that despite repeated complaints they list them as resolved on their end without even confirming from the consumer. When a consumer says that it's not resolved they say that it is from their end. What the hell is it? I mean do they have humans answering calls or robots. Let's hope they get some shame now and resolve it. For more details, the idea can go through my voice logs with them. Since April **, **** or maybe check my account history and they would see how foolishly their teams handle the consumers.
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Apology letter from company
Replace / Fix problem
"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"
I am an ex employee of VIL for Pune location. I left the organisation in November **** and since then every year Rs. **** is been deducted from my savings account. It gets deducted in the month of September. When contacted bank they are like th...
Sep 15, 2020 by Irshan Shaikh
I have been charged with Rs ***/- for * months postpaid bill even though there is no network at all of vodafone in my area. I have raised this complaint many times but they did not bother to look into this. And when i took it to twitter they as...
Aug 27, 2020 by YASHODHAN YADAV
I was using a Vodafone postpaid SIM. At, the end of the month, I texted for porting on **** but my messages were blocked and was unable to port out to other operator, I continuously called customer care and they didnt provide me satisfactory so...
Aug 27, 2020 by Rohit Sharma
Data Speed is low in my location and the indoor coverage is poor. I'm residing in Kumbalam, Cochin, Kerala with pincode ******. Since I'm working from home i need a stable internet connection to proceed further with my day to day work. Also...
Aug 08, 2020 by Anees
I have been using Vodafone network. Network is very worst in our area. Have been complaining to Vodafone from ****. They have not restored the network. They asked me to continue with recharge promising me that they will improve the network. Now...
May 21, 2020 by Suresh Kumar