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there is no company money paid from one party to another party – UPI Payment failed but money deducted from bank and it s been more than 4 months no update on refund

I am writing to bring to your attention an issue I have encountered with two payments made via Paytm on 27th March and 1st May, amounting to ₹7,550 and ₹12,480 respectively. Unfortunately, these amounts have neither...