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Updated on 21th Jan 2026
TL;DR: For Aadhar enrollment, visit an enrollment centre, fill and validate demographic data, give biometric details, submit Proof of Identity and Address and get the enrollment ID.

Table of Contents

1. What is Aadhaar?
2. How to enrol for Aadhaar?
3. How to locate an Aadhaar centre near me?
4. Common problems and their solutions faced by the consumers

What is Aadhaar?

In 2009, the Ministry of Electronics and Information Technology launched the world’s largest and most sophisticated biometric identification system, called Aadhaar in India. Aadhaar is a 12-digit random number issued by the Unique Identification Authority of India (UIDAI) to Indian citizens after they satisfy the verification process. Any resident of India, irrespective of age and gender, is eligible to enrol for Aadhaar and they should be aware of the Aadhaar Enrollment process.

Aadhaar is provided free of cost. It can be used as an identification document and as a financial address proof so that many weaker sections of the society can benefit from various Government schemes, programmes and subsidies.

How to enrol for Aadhaar?

Want to get an Aadhaar for yourself or a family member? know the complete Aadhaar enrollment process. Here is how you can avail the 12-digit number:

Step 1: Visit an enrollment centre: The first step is to visit the Aadhaar enrollment centre. One cannot apply from home and has to visit the enrollment centre for getting the Aadhaar.

Step 2: Fill and validate demographic data: The person-in-charge will fill in your name, address, age, gender, and required demographic details in the form.

Step 3: Give biometric details: One has to submit their biometrics like fingerprints, iris and photographs at the enrollment centre for the next step. Aadhaar holders under the age of 15 need to revisit the enrollment centre to update biometric details.

Step 4: Submit Proof of Identity and Address: Aadhaar enrollment process accepts 18 and 33 documents as proof of identity and proof of address, respectively. One can see the list of all documents here-https://www.uidai.gov.in/images/commdoc/valid_documents_list.pdf

Step 5: Get the enrollment ID: After submitting the above details, the supervisor will give the acknowledgement/resident copy to the person who comes for the Aadhaar enrollment process. This slip, which consists of 14 digits enrollment ID, time and date of the enrollment, can be used to download the Aadhaar card once the internal verification gets completed.

How to locate an Aadhaar centre near me?

If one has trouble finding the Aadhaar enrollment centre, visit this website https://uidai.gov.in/en/ecosystem/enrolment-ecosystem/aadhaar-seva-kendra.html to make your search based on three methods: State, Postal (PIN) Code, or by Search Box.

Search by State: In this method, the system asks to input the state, district, sub-district and village/town/city to locate the enrollment centre. That will give you the list of all the centres present in your location. It is usually time taking as one has to search the nearest centre manually.

Search by Postal (PIN) Code: One of the quickest and easiest ways to locate the Aadhaar enrollment centre. Just put your postal PIN, and there you go! The nearest Aadhaar enrollment centre flashes on your screens!

Sometimes, there might not be any centre in your postal area. So you have to search for the nearest PIN where the centre is situated.

Search by Search Box: If you want to locate the Aadhaar enrollment centre by entering the locality name, city and district, and want only permanent centres, then search using the search box. How easy is that!

Common problems and their solutions faced by the consumers

What are the documents required for verification? Are original documents also needed at the time of enrollment?

Common identification and address proofs include an election photo ID card, ration card, passport, and driving license. Documents that can be used only for identification proofs are PAN cards and Government ID cards. Familiar address proofs include water, electricity and landline bills that should not be three months old. One can see the list of all documents here: https://uidai.gov.in/images/commdoc/valid_documents_list.pdf

Yes! Original documents are a must at the time of enrollment for verification.

I want to apply online for the Aadhaar. How can I do it?

There is no way to apply online for Aadhaar. One has to visit the nearest Aashaar enrollment centre for the application.

How to get Aadhaar if one has lost the enrollment ID?

One can retrieve the lost enrollment ID if the portal has the registered mobile number. For this, one has to:

• Visit the official website of UIDAI.
• Click on Retrieve Lost UID/EID under the section Aadhaar enrollment.
• Select UID/EID that one wants to retrieve.
• Enter the registered mobile number.
• There you go! You will receive the UID/EID on your mobile phone.

I have a mobile number but no email. Can I still get Aadhaar?

Yes! You can still get Aadhaar. Mobile numbers and emails are required to track updates and retrieve Aadhaar if lost.

UIDAI rejected my application. What should I do?

You have to revisit the enrollment centre. The supervisor has to check details of why the Aadhaar was rejected and will take the relevant information for the process completion.

There are errors in my Aadhaar card. Can I update my details? Where can this be done? Are there any fees for this process?

You can only update your address from the Self Service Update Portal (SSUP). For the rest of the update process, you have to revisit the Aadhaar enrollment centre. The charges are Rs 50 for a demographic update and Rs 100 for a biometric update. The Aadhaar update of children under 15 is free of cost.

How to link Aadhaar with PAN and other bank accounts?

1. Visit the Income Tax e-Filing website.
2. Under the quick links option, click on link Aadhaar.
3. Enter the PAN and Aadhaar details.
4. Enter the name as mentioned in the Aadhaar card.
5. Tick the relevant boxes.
6. Click on the Link Aadhaar button.
7. You will receive an OTP on your registered mobile number.
8. Click on validate, and done! Now, your Aadhaar has been linked with your PAN. A successful message also flashes on the screen.

My Aadhaar got leaked. What should I do?

Your Aadhaar number can be misused if it gets leaked. So to prevent any damage, lock your biometrics by visiting the official website of UIDAI. Under the ‘My Aadhaar’ section, go to lock/unlock biometrics. Enter the valid Aadhaar number, OTP from your registered mobile number and then click on submit. Viola! Your biometrics are locked.

I am not able to get benefits from the Government schemes. Why?

There can be two possible reasons:

1. Either your Aadhaar details are not with the bank- Contact your bank and give them the required documents. They will link your bank account with the Aadhaar number.
   
2. Or your PAN/Aadhaar details are mismatched- If any of the information, like name, date of birth, etc., are not the same then, the PAN and Aadhaar will not link due to which one cannot avail the benefits of a Government scheme.

What if my Aadhaar is lost or misplaced?

You can download the e-Aadhaar from the online portal with your registered mobile number or email.

How long do I have to wait for the details to be updated and shown on my Aadhaar card?

Once you have given your updated biometric or demographic details, it may take up to 90 days for your Aadhaar to show the correct information.

I did not receive my Aadhaar card. What should I do?

One can download an e-Aadhaar from the official UIDAI website. One can also contact the help centre via call on 1800-180-1947 or mail them at emailhelp@uidai.gov.in.

Are the UIDAI services accessible outside India?

Non-Resident Indians can apply for Aadhaar but cannot avail services like the resident portal, e-Aadhaar, Self Service Update Portal, Aadhaar Linking Status because these services are geography-based. Hence, can not be accessed outside India.

Where can I get solutions for all my questions?

Here is the link for all the FAQs: https://uidai.gov.in/contact-support/have-any-question/277-faqs.html

If you are not satisfied with services provided by the company or the seller, then file a complaint online at Voxya, an online consumer complaint forum trusted by 85,500+ consumers across India.

If you are looking for legal advice for a consumer case then you can Talk To A Lawyer Now!

File a complaint now

Updated on 21th Jan 2026
TL;DR: To report an unauthorized transaction in PNB, visit the branch or call the customer care number. You may block your credit or debit card. You can file a consumer complaint via platforms like Voxya for a faster and more effective solution.

Have you ever gone through the trauma of getting up in the morning and finding unexpected transaction messages in phone from your Bank saying that some amount of money has been deducted on account of buying something you didn’t purchase!

You don’t understand what has happened and how? Your world starts to fall apart as it was your hard-earned money.

Such instances have become too common in India, not only in PNB but almost in all the leading banks. According to a report by Economic Times, there have been 52,000 bank fraud or unauthorised transaction cases in India between March-December in 2019.

Obviously, the figures are quite alarming, right?

What is a fraud or unauthorised transaction?

A fraud or unauthorised transaction is when a transaction is performed using your banking details, but you did not perform it.

Recently CSITE (Cyber Security & Information Technology Examination) released a worrisome alert that over 1.3 million debit and credit card data of Indians is available for purchase on the dark web.

However, soon after this, RBI has informed all the major banks of India to tighten the security to minimize these fraud transactions.

What should you do when an unauthorised transaction happens in your Bank account?
If an unauthorised transaction happens in your bank account, you must follow the below mentioned steps:

Step 1. Inform your Bank immediately
Inform your bank within the three days of fraud. You can inform them via SMS, email, toll-free number, customer care, visit their website, or simply by visiting their closest branch.

Step 2. Analyse your Account activity
This step will be essential to analyze that where did you compromised your information and to keep a keen eye on the bank transactions in the statement.

Step 3. Change your Passwords & PINs
Without wasting a second, immediately change your online passwords and pins to prevent further fraud.

How to report unauthorised transaction in PNB account?

Punjab National Bank (PNB), India’s first Swadeshi Bank, commenced its operations on April 12, 1895, from Lahore, with an authorised capital of Rs 2 lac and working capital of Rs 20,000. As of the end of June 2021, Bank has total of 36851 delivery channels with a network of 10641 domestic branches, 2 International branches, 13690 ATMs & 12518 Business Correspondents. PNB is the second largest Public Sector Bank (PSB) in the country with Global Gross Business at Rs. 18,23,685 crore. If you have noticed any fraud or unauthorised transaction in PNB account, then here is what you have to do:

1. Firstly, call PNB toll-free numbers 1-800-180-2222 and 1-800-103-2222 and report unauthorised transaction in PNB account.
2. Secondly, visit your PNB branch and inform them about the fraud in writing.
3. Thirdly, write your PNB complaint on the PNB customer care email i.e care@pnb.co.in.
4. Fourthly, register an online complaint.

Here is a step to step guide on how to register an online complaint to report unauthorised transaction in PNB Bank:

Step 1. Visit the PNB website, pnbindia.in.

Step 2. Go to customer care menu and click on the complaint.

Step 3. You will redirect to the “lodge complaint” page. You can go with two options 1. Lodge Complaint about Digital Transactions

and 2. On scroll, you will get the “Submit Complaint” button.

Step 4. On submit a complaint, you will get a complaint form, fill the form to submit your complaint in PNB.

What are the common types of Banking frauds?

Unauthorised transactions are carried out in the following ways:

1. ATM Fraud: ATM frauds refers to fraud, where the fraudster uses the innocent user’s card details to withdraw the funds using the ATM pin for the transaction. ATM frauds can happen in the following forms :

i. Card Skimming: Card skimming is a fraud where electronic card data is stolen and then is used to produce inauthentic cards to withdraw the money.

ii. Cash Shimming: A foreign device is installed on the ATM to steal the data from the chip of the withdrawer’s card. The main target is to capture the data contained in the card.

iii. ATM Malware/ Jackpotting: A malware that takes control of the ATM functions, thereby allow fraudsters to take out the cash.

2. Credit Card Fraud: Credit card frauds happen when a fraudster steals the credit card information to make an unauthorised transaction in the name of the card beholder.

Fraudsters get their hands on the credit card information in the following ways:

I. Fraudster digs through the trash files to find the old receipts or statements that will include all your banking information and then will use the information to perform the unauthorised transaction.

II. A fraudster will take you to an unauthentic website where you would fill up your card details and then later would use the information to perform the fraud.

III. When you swipe your card at a store, your credit card details may get exposed, and you later notice an unauthorised transaction. You might wonder what happened? But by using cedit card skimmer, a frauduster can steal your information.

3. Phishing: Phishing is email trap where fraudster sets an email trap in the name of the bank or government asking for credentials. Later on, these credentials are used to penetrate your bank account.
4. CNP Fraud: CNP or card not present fraud happens when a fraudster uses your card details such as card number and expiry date to perform the unauthorised transaction via email or phone call.
5. Account Takeover: Account takeover happens when you mistakenly share your account details or your computer / mobile session with the stranger, and then they use the information to make a purchase online.

No matter what kind of fraud has happened but please report unauthorised transaction in PNB immediately. As per RBI guidelines, can only help if you act in timely manner.

Conclusion
It is advised not to share your bank details with anyone because the government and bank officials would never ask for the same. However, if something unfortunate happens with you, then do not hesitate to report unauthorised transaction in PNB immediately.

But if you are unable to get any resolution from Bank even after informing them about fraud or unauthorised transactions then you should File a Complaint at Voxya.com to take legal action and approach the consumer forum.

If you are looking for legal advice for a consumer case then you can Talk To A Lawyer Now!

If you’re looking to hire a lawyer to file your case, click the given link – https://voxya.com/service/consumer-court-case

Updated on 22th Jan 2026
TL;DR: To resolve a complaint if you have received a fake product from the eCommerce store, contact customer care, use social media, send a legal notice or take legal action through online platforms like Voxya for a faster and more effective solution.

E-commerce has become a very common method of shopping. Who doesn’t like getting a free preview of a product and then purchasing it from the comfort of their own home?

However, many people have recently had negative experiences with e-commerce companies. And this can make e-commerce shopping a traumatic experience!

So are you someone who has recently ordered something from the online shopping website but has received a fake product?

Received a fake product? Know-How To Resolve Complaint?

Don’t worry you have arrived at the right place! In this article, we will tell you what to do if you have received a fake product from the eCommerce store.

Option: 1 – Make a formal complaint to your online store:

The first step in resolving your problems is to file a formal complaint with an e-commerce firm. The majority of these businesses have a complaint section on their website or mobile app.

Or you can use this contact information:

• Amazon Customer Care No. – 1800-1200-1571

• Flipkart Customer Care No. – 1800 123 3330

• Myntra Customer Care No. – 080 6156 1999

• Jabong Customer Care No. – 0124 612 8000

• Snapdeal Customer Care No. – 91 92126 92126

• Shopclues Customer Care No. – 0124-4414888

• Paytm Customer Care No. – 91-120- 4770770

Option: 2 – Use social media to get in contact with the company.

If you are unable to address your issue through their official customer service, try using social media sites.

People use social media as one of their most critical input sources, and brands typically have teams dedicated to monitoring complaints.

Using the right hashtags and tagging the business will help you get the exposure you want. However, if you don’t want to deal with all of this, you can use Voxya’s social media campaign service. This service is fully free at Voxya!

Option: 3 – Send an email to the company regarding your complaint.

If you can find the email address of the company’s top officials or management, you can give them an email describing your issue. As these higher officials are the ones who make the decisions, your problem will be resolved this way.

However, how can you find the right contact information for the decision-makers at the organization you’re dealing with? You can find this information with a little internet research, but it will take a long time. 

Voxya will assist you in saving time if it is something that you struggle with. Without putting in any effort on your part, Voxya will assist you in reaching out to the industry’s top officials.

Option: 4 – Send the eCommerce company a legal notice. 

If the company has not responded to your emails or social media messages, the best choice is to send a professionally written Legal Notice to the company, demanding that they fix the problem as soon as possible, or you can continue to sue them in court.

You may employ an experienced advocate or lawyer to draft and deliver this legal notice on your behalf to the eCommerce company. The eCommerce company will have 30 days to respond to the legal notice.

An experienced lawyer would usually charge between Rs.3500 and Rs.8000 for drafting and submitting a legal notice on his letterhead. However, if the service in your region is out of your price range, Voxya will assist you in sending a legal notice from one of the best legal advocates from the comfort of your own home.

Voxya will also send you a hard copy of the notice to your address, along with a tracking number that you can use to track the notice’s delivery to the company.

Option: 5 – In Consumer Court, file a complaint against the eCommerce firm.

If you haven’t received a response from the company after submitting a Legal Notice, it’s time to take your case to Consumer Court.

If you have not got the required resolution from the eCommerce company for your complaint, you can also go to the Consumer Forum.

You may not need to hire an attorney or lawyer to file a consumer complaint against the company. Simply draft Case papers outlining the issue, including evidence, and requesting the resolution you need.

To file a consumer lawsuit, you must submit an affidavit as well as the necessary court fee. If all of this is too much for you, you can hire Voxya to prepare Case Documents for you.

It will take some time for you to obtain a verdict in your Customer Situation. You can collect the disputed amount plus interest, even if it takes three difficult years.

Option: 6 – Use all the options above

All of the options mentioned above should be used for a better and faster resolution. Though it will take some effort on your part, you will see results if you contact the company across all channels – social, business, and legal.

Using the Voxya consumer complaint platform, you can easily address your consumer grievances in India by leveraging social media, business networks, and legal structures.

Your savior in consumer complaints:

Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya is known for its quality services at reasonable pricing.

Voxya has handled more than 159k consumer complaints to date, and consumers have claimed damages of around ₹ 378 billion. This clearly shows the authority of Voxya in consumer complaints.

The Final Conclusion!

In this article, we saw how you can resolve an issue if a fake product was delivered to your doorstep. Now that you know the solutions to all the problems, what are you waiting for? Resolve your complaints against a fake product from an online shopping company or website now!

If you are looking for legal advice for a consumer case then you can Talk To A Lawyer Now!

If you’re looking to hire a lawyer to file your case, click the given link – https://voxya.com/service/consumer-court-case