Why we are unable to resolve all the consumer complaints?

You can find many open consumer complaints at our complaints page here. There are many closed consumer complaints as well on this page but it looks majority of the complaints posted at our platform are open. Often we receive questions from users that why there are so many open consumer complaints at Voxya and if we could not resolve these open complaints, whats the guarantee that we will resolve new consumer complaints? We are happy that you asked. This question is frequently asked, so we are writing this post to answer all such questions.

When we receive any fresh consumer complaint at Voxya, first we try to validate it by asking questions, collecting evidences, understanding resolution required and researching on the company. The actual efforts for resolving any consumer complaint starts at much later stage, when these all pre-requisites gets completed. This validation stage of resolving complaint, is the stage where most of the consumer complaints fails. Lets understand the factors which affects resolution of the consumer complaints :

1. Time-barred complaints
We can not resolve a consumer complaint if it is too old. Many times it happens that consumers are posting very old cases at Voxya. They are posting it just to vent their frustration, without any motive of getting resolution. We are unable to resolve such cases because we can not attract the attention of the company for obvious reasons.

2. Insufficient evidence
This is the most common reason for unable to resolve a consumer complaint. We have found that only few complaints have all the evidences to support their case. Though we ask for more evidences from consumers for each new complaint but most of the time, we don’t really get sufficient evidences from the consumers. In absence of evidences, we can not present your case to the companies.

3. Complaints against Individuals
If you are posting a complaint against any individual, it is most likely to fail. Because it is very difficult to trace individuals and get favorable resolution from them. Nobody knows them and they are mostly not public figures so they do not care about their reputation. In contrary to this, companies are sensitive to their customers and would go extra mile to resolve consumer complaints.

4. Un-responsive consumer
Simply posting your complaint at Voxya will not get you desired results. You need to pro-actively involved in every stage of the resolution process. Often we see that consumers are not responding to our queries and are unable to provide sufficient evidences on time, but still they want their consumer complaints to get resolved at Voxya. Please note that we can not resolve your complaint, if you are un-responsive.

5. Ambiguous resolution demands
Though we have been successful in resolving genuine consumer complaints at our platform but that does not mean that we can get any resolution for your dispute! We convey all your demands to companies. So, posting unreasonable resolution demands may switch off your company, thinking it to be unrealistic. Similarly, it is also important for you to provide what exactly you require as resolution for your problem. Sometimes, we are unable to understand what resolution you want for your complaint? So, please be very specific what you want the company to do in order to resolve your compalint.

6. Lack of Social Sharing
Last but not least, we have seen that very few users are sharing their posted complaints in the social network. We encourage this to put maximum pressure on the brands to resolve your consumer complaints quickly. If you are not sharing your complaints in social media then the companies will not get enough social pressure to resolve complaints. After all, this is the basic concept of our platform!

So guys, though we are putting 100% efforts to resolve your consumer complaints but your active participation is also required at every stage of the resolution process.

Lodge consumer complaint in consumer forum & consumer court

Felicitations to our development team! They have added one more module in our Voxya platform. As you all know that Voxya is a platform for resolving consumer complaints quickly, so we have extended the platform to include one more obvious user in the ecosystem, i.e. Lawyers. Now, advocates can register on our website and can provide assistance to needy consumers. They can lodge consumer complaint in consumer forum and consumer court on consumer’s behalf. Presently, there are no charges for consumers to post & resolve their consumer complaints online at Voxya. Similarly, consumer forum lawyers will be able to register free on the website.

If you are an advocate then you can register yourself at Voxya.com by going to any complaint or company page and then clicking “Help Consumers” link there. You will be presented with a form asking for personal & professional details. Please note that we are doing manual screening and approval for new lawyer accounts at our platform so be ready to provide additional details like Bar council number, name of the State Bar, name of the Bar Association, Bar Council ID etc.

Once you are registered as lawyer, you can start helping consumers to lodge consumer complaint in consumer forum. As a lawyer you can decide and charge fee from consumers directly for providing your legal services. Though no one has registered as lawyer yet (as on date 23rd Feb 2017) to lodge consumer complaint in various consumer forums but we hope that very soon we will start getting help from advocates. We are hoping that this addition in our platform will make the entire ecosystem robust, efficient and speedy.

If you have any questions regarding this, please do not forget to contact us here. Also please feel free to lodge your complaint online. We are here to resolve your complaints!

भारत के प्रधानमंत्री को शिकायत कैसे करे? (How To Complaint to the Prime Minister Of India in Hindi?)

voxya Narendra Modi PM India Consumer Complaint

अगर भारत के प्रधानमंत्री माननीय श्री नरेंद्र मोदी (Prime Minister of India honorable Narendra Modi) जी को कोई सुझाव देना चाहते है या फिर शिकायत (complaint) करना चाहते है तो हम आपको उस विषय में जानकारी देने जा रहे है | इस पोस्ट में हम आपको बताएँगे की आप भारत के प्रधानमंत्री को ऑनलाइन शिकायत (Online Complaint to Indian Prime Minister) कैसे कर सकते है |


आप भारत के प्रधानमंत्री माननीय नरेंद्र मोदी (Prime Minister of India honorable Narendra Modi) जी को अपने मोबाइल या फिर कंप्यूटर/लैपटॉप का उपयोग करके अपने घर से ही ऑनलाइन शिकायत कर सकते है | ऑनलाइन शिकायत (online complaint) करने के लिए आपको PM इंडिया (PM India) की वेबसाइट पर जाना होगा | आप गूगल पर PM India को सर्च करके इस वेबसाइट पर जा सकते है | PM India , भारतीय प्रधानमंत्री की एक आधिकारिक वेबसाइट (official website) है | इस पर जाकर आप अपनी मन प्रसंद भाषा को भी चुन सकते है | अगर आप वेबसाइट को इंग्लिश में चाहते है तो इंग्लिश, हिंदी में चाहते है तो हिंदी या फिर किसी अन्य भाषा में चाहते है तो उसका चयन कर सकते है | जब आप वेबसाइट में थोड़ा सा नीचे जायेंगे (on scroll) तो आप को एक भाग मिलेगा जहां पर लिखा होगा “प्रधानमंत्री के साथ बातचीत” (Interact with PM) | इस भाग में दो विकप्ल होंगे | पहले विकल्प में आप अपने सुझाव (Share your ideas, insights and thoughts) को लिख सकते है और दूसरे विकल्प में आप अपनी शिकायत (Write to the Prime Minister) को लिख सकते है |

अगर आपके के पास कोई सुझाव है तो पहले विकल पर जाये और यदि आपके पास कोई शिकायत है या फिर आप कोई जानकारी देना चाहते है तो दूसरे विकप्ल प्रधानमंत्री को लिखें” (Write to the Prime Minister) के लिंक पर क्लिक करे |


लिंक को क्लिक करने के बाद आप उस पेज पर पहुंच जायेंगे जहां पर आप अपनी शिकायत को लिख सकते है और प्रधानमंत्री तक पंहुचा सकते है | जिसके लिए आपको आपने नाम (Name), शिकायतकर्ता श्रेणी (Complainant Category), देश (Country), पता (Address), राज्य (State), जिला (District), फोन नंबर (Phone Number), ईमेल आईडी (Email ID), श्रेणी (Category), और शिकायत का विवरण देना होगा | अगर आपके पास शिकायत से सम्बंधित कोई महवत्पूर्ण दस्तावेज है तो आप उसको भी अपनी शिकायत के साथ संलग्न कर सकते है और दिए गए captcha कोड को भर कर आप अपनी शिकायत को सबमिट कर सकते है |

Prime Minister of India - Narendra Modi Complaint Form - Voxya Consumer Forum

आपके द्वारा की गयी शिकायत की जाँच होंगी और शिकायत को दूर किया जायेगा |

अगर आप जानना चाहते है कि आपकी शिकायत में क्या काम हो रहा है या फिर आपकी शिकायत का स्टेटस क्या है तो दिए गए लिंक के माध्यम से जानकारी कर सकते है : https://pgportal.gov.in/Status

इसके लिए आपकी अपनी शिकायत का पंजीकरण नंबर (Registration number), शिकायत पासवर्ड (Grievance password) या ईमेल आईडी/मोबाइल नंबर (Email id/Mobile number), सिक्योरिटी कोड (Security Code) लिखना होगा और सबमिट (Submit) बटन पर क्लिक करके अपनी शिकायत का स्टेटस की जानकारी पा सकते है |

PM India - Narendra Modi Complaint Status - Voxya PM of India

अगर आपकी शिकायत किसी कंपनी या फिर ब्रांड क्र खिलाफ है तो शिकायत करके के लिए क्लिक करे => File Consumer Complaint Online

Voxya – a platform for resolving consumer complaints

We have added a new section in our website for brands and companies. Now, companies can resolve consumer complaints online by creating an account at voxya platform. As we are getting more & more complaints daily from various parts of the country so we wanted to streamline the process of complaint resolution.

Now, any company official can register on behalf of company at voxya.com and can start resolving consumer complaints. If you are company and reading this, search for your company here and then click any consumer complaint to get the link to register your company at voxya.com. You need to have official company email address and other relevant company details in order to create company account. Once you submit the company registration form at voxya.com, we will verify details and will allow you an access. Please note that there will be manual approval for company accounts from our support team.

resolve online consumer complaints

We hope that this feature will help companies and consumers both to speed up the entire resolution process. Though no company has registered yet (as on date 10th Feb 2017) at voxya platform to resolve consumer complaints online but we hope that very soon we will start getting interest from brands.