Stories

How to apply for a Police Verification Certificate online in Karnataka using Seva Sindhu Portal?
Updated on 21th Jan 2026
TL;DR: To apply for a Police Verification Certificate online, visit the main Seva Sindhu Portal, choose the type of certificate you are looking for, and click on Apply Online. To report a consumer-related complaint, visit platforms like Voxya for a faster and more effective solution.

Table of Contents
What is Seva Sindhu Portal?

The government of Karnataka started an initiative in 2017 to deliver doorstep Government services to its citizens. The Government combined various delivery channels and service centres, like Common Service Centres, Karnataka One, Atalji Jana Snehi Kendra, Bapuji Kendras and Bangalore One, which aimed to bring all these services on a single platform.

The ultimate goal of Seva Sindhu is to provide paperless, faceless and cashless services. With time, it is becoming one of the hassle-free services in the state by reducing the turnaround time and opportunity cost.

Since the police stations in Karnataka shut down due to COVID-19, people were scared and unable to get the Police Clearance Certificate (PCC) or other services. Due to this, the Government of Karnataka came up with a solution to launch eight types of police verifications via the Seva Sindhu Portal. Now, there is no need to go to the police station to get a certificate.

These eight services are:
1. Police verification certificate (PVC) for various institutions or companies.
2. Police approved antecedent verification certificates for marriages.
3. PVC for any training or apprenticeship in any Public Sector Undertakings (PSUs) or for trainees/workers that work daily in Government Institutions.
4. PVC for individuals that will work as a coolie/loader/ Class IV security staff/ supervisor at the airport.
5. PVC (antecedent verification) for Central/State Government employees
6. PVC for household workers such as maids, gardeners, etc.
7. Service verification
8. PVC for going abroad for studies or immigration (study VISA, and not tourist VISA)
How to get a PCC/PVC from Seva Sindhu Portal?

Step 1:- One must visit the main Seva Sindhu Portal at https://sevasindhu.karnataka.gov.in/Sevasindhu/English to initiate the application. The above link is for the English page; one can use the Kannada page for the same.

Step 2:- Click on the blue button of the Department and Services tab in the menu bar.

Step 3:- The list of all departments is visible until page number 6.

Step 4:- Choose page number 4. Click on the fourth option in the centre row- Karnataka State Police. All the options under this tab are now visible.

Step 5:- Now, choose the type of certificate you are looking after.

Step 6:- One can see all the details displayed on the screen like eligibility details, documents required, application fee, delivery time, the procedure for applying, etc. Click on Apply Online.

Step 7:- You are redirected to the login page, where you have to create an account on the portal using your Aadhaar card from the DigiLocker service.

Step 8:- After creating the account, log in to the portal using your login ID and password. An OTP is generated on your registered mobile number for validation.

Step 9:- Insert all the required details and documents on all the pages carefully.

Step 10:- Once inserted, check the details thoroughly and click on submit.

Step 11:- After internal verification, your registered mail ID receives a digitally signed certificate, and your registered mobile number also notifies you for the same.

What is the difference between PCC and PVC?

The Police Clearance Certificate is an essential official document required by the people residing in India or Indians, who come from foreign lands, to identify their criminal records, if any, they might have against their names. The Indian Police or an authorised Indian Government organisation issues the PCC.

PCC is provided only after police verification. The police have to verify the applicant’s residential status, VISA or immigration status and employment status to provide a valid certificate for which the applicant has applied. The key parameters that the police verifies manually are the criminal records and address of the applicant.

What are the documents required to apply for PCC?

Many applicants wish to go to Emigration Check Required (ECR) countries for employment purposes. ECR countries include the United Arab Emirates, Afghanistan, Oman, Yemen, Kingdom of Saudi Arabia, Indonesia, Sudan, Qatar, Kuwait, Syria, Bahrain, Thailand, Malaysia, Lebanon, Iraq, Libya, and Jordan. They need to submit these documents to obtain PCC:
- Old passport in original and self-attested two photocopies
- Present proof of address
- Self-attested copy of employment contract with the foreign employer
- Copy of valid VISA
The applicants, who are emigrating to non-ECR countries, have to submit the following documents:
- Old passport in original with self-attested photocopies
- Proof of address
- Proof of residential status, employment contract, or long term VISA for immigration.
Family members, who are dependent on other family members for residing/emigrating in/to both ECR and non-ECR countries, need to submit the following documents:
- Old passport in original with self-attested two photocopies
- Proof of address
- Sponsorship declaration by the person who is sponsoring the emigration of the PCC applicant.
What if I am questioned regarding PCC by the foreign authorities?

The applicant must have a PCC for submitting it to the Foreign Local Government. Generally, PCC is valid from 6 months to a year, but one can check the status by visiting their state’s official police website or the passport website. The registered mobile number gets regular updates. So, one has to track the notifications.

How much time does it take to receive the PCC? How can I track the status?

It takes around 2-3 weeks to get the PCC. One can track the status using the Application Reference Number on the main webpage of Seva Sindhu Portal or the updates provided regularly via SMS and email.

What are the modes of payment?

One can pay online using a debit/credit card or net banking, or offline through challan. The offline mode takes time to update the status, while the online portal updates the status instantaneously if the payment is successful.

Seva Sindhu Portal is not working. Can I apply for the PCC/PVC from another website?

One can apply for the PCC using the Karnataka One web portal. Visit the official webpage here: https://www.karnatakaone.gov.in/Info/Public/PoliceVerification and sign in. Follow the steps as indicated on the webpage for getting the PCC.

If this website is also down, one should contact the centre of Seva Sindhu Portal at 8088304855 / 6361799796 / 9380204364 or 9380206704 from 9 a.m. to 6 p.m. (remains closed on public holidays), or mail them at sevasindhu@karnataka.gov.in.

If you are a consumer and looking for a replacement, refund and compensation from the company or the seller then File a complaint at Voxya an online consumer complaints forum that helps consumers to get justice and resolve consumer complaints with an optimal solution.

If you are looking for legal advice for a consumer case then you can Talk To A Lawyer Now!
How to use the Instamojo payment gateway and how to resolve an Instamojo complaint online?
Updated on 21th Jan 2026
TL;DR: To use the Instamojo payment gateway, buyers can simply sign up, choose a payment method, and complete the payment. Sellers can integrate Instamojo, create a payment link, and share it with the buyer. To report a complaint, visit platforms like Voxya for a faster and more effective solution.

Table of Contents
What is the Instamojo payment gateway?

After one plans to start a business, another thought comes about which payment gateway to use for seamless payments. India has plenty of payment gateways, but the most recent one that is coming to the news because of its rapid growth and partnerships with many banks and fintech is the Instamojo payment gateway.

Instamojo payment gateway came into effect in 2012. It has become one of the finest leading payment gateways in India within a short time. With its headquarters located in the Silicon Valley of India, Instamojo covers over 800,000 businesses from all across our motherland with more than 10 million happy customers. Who knew a provider of payment links would become a full-payment gateway within a flash.

How to use the Instamojo payment gateway?

i) If you are a buyer

If you are a buyer and want to purchase something by paying via Instamojo, you have to follow just three simple steps:

Sign up on the Instamojo gateway here: https://www.instamojo.com/payment-gateway/.
Choose the online payment.
The customer has to choose one of the payment options from the given list and complete the payment.

ii) If you are a seller

One can merge the Instamojo payment gateway with their business website. Follow these simple Application Programme Interface here https://docs.instamojo.com/docs/payments-api to communicate with the payment gateway. When the setup is complete, you can receive the payment in these simple steps:

Create a payment request
Show the payment link to the buyer
Get your payment credited to your bank account in three days.

But one wonders how to create the payment links that you can show to the buyer. Well, here is how you can do it!

Collect the payment using payment links

Step 1:- Login with the Facebook or Google account on the main website https://www.instamojo.com/payment-links?utm_source=imblog&utm_medium=interlink&utm_campaign=payment_links.

Step 2:- Click on the “Create Payment Link” option on the dashboard.

Step 3:- Choose either of the two options: Quick Links or Smart Links.

Quick Links:- These types of links are shared instantaneously via many channels. Only collecting the price is the main aim for creating this type of link.

Smart Links:- If a person wants to maintain the documents of every customer for future reference, he can use this type of link to gather additional information.

Step 4:- Make customisations in the Smart Link as per your need.

Step 5:- After the link gets generated, you can share the link via various platforms like WhatsApp, QR code, etc., to collect the amount.

Step 6:- One can track life and expired links from the dashboard.

Collect the payment using UPI

Unified Payments Interface is the most common and quickest way to collect payment. Follow these steps to collect the payment via UPI:
Choose UPI as the preferred mode of payment.
Choose the appropriate UPI app from which you want to receive the amount.
The buyer chooses the option of remittance, and it gets successful.

People can choose the correct UPI ID of the supplier from the Auto-Suggest feature. With this, there are fewer chances of paying the wrong supplier.

Collect the payment using Instamojo Online Store

Customers can go to the link https://www.instamojo.com/online-store/ to create an online store through the Instamojo payment gateway. The buyer needs to add the product to the cart, and they are ready for payment immediately. As simple as that!

Collect via NEFT

Instamojo NEFT does not track, manage or reconcile your payments. That’s where it steps ahead of the regular NEFT. One has to create a Virtual Account Number (VAN) for receiving the remittances. This number is helpful to track and reconcile the payments. Create a VAN, share the VAN details with the buyer, he makes the payment, and you receive your payment.

One has to follow the link https://www.instamojo.com/blog/launching-instamojo-neft-direct-bank-transfer/ compulsorily, to understand how to create a VAN and other information regarding NEFT and direct transfer.

What charges does the Instamojo payment gateway take?

Prices change from time to time depending upon several rates offered by the bank and Government both. One can check here https://www.instamojo.com/pricing#tabs|1 regarding the current charges of the Instamojo payment gateway.

Can I take international payment via Instamojo?

Instamojo accepts international cards but processes them to Indian rupees. Instamojo does not support other currencies, which means the foreign customers have to pay with their cards at the exchange rate provided by the bank. In short, the overall transaction profit is less in the case of international payments.

What are the common reasons for failure while making a payment?

Authentication issues- The customer may have filled in the wrong details, like CVV, card number, expiry date, etc., while making the payment. You can ask them to retry with the correct information.
Authorisation issues- This occurs when the customer does not have a sufficient bank balance, his card has reached the limits of the transaction, or the bank declined the transaction due to some internal errors. You can ask the customer to pay using an alternate method.

What if the money gets deducted from the customer’s account, but I did not receive it?

One has to wait at least 24 hours to let the bank and Instamojo clear the settlement issues. One has to mail immediately at support@instamojo.com to check the status of the payment.

If no confirmation updates come from either of the parties, there are chances that the buyer already received the money back. If it is still not received, then wait for 10-12 working days to reflect the amount from the bank’s side.

Why does one have to wait for 24 hours?

Instamojo does reconciliation with the banks three times on a working day. Reconciliation changes the status of transactions to success in case the money gets deducted.

Hence, in case of successful payment, the maximum time taken by the Instamojo to notify is 24 hours. In case you have not received the confirmation, then the transaction has failed. There can be some exceptional cases where it takes the bank more than 24 hours to send the status. Such cases are rare.

One can submit a request here https://support.instamojo.com/hc/en-us if there are still any issues while using the Instamojo payment gateway.

If you tried your efforts but didn’t get a solution from Instamojo then you can file a complaint against Instamojo at Voxya an online consumer complaint forum to resolve your complaints with an optimal solution.

If you are looking for legal advice for a consumer case then you can Talk To A Lawyer Now!

File a complaint now
How to complain in Savitribai Phule Pune University (SPPU)?
Updated on 21th Jan 2026
TL;DR: To complain in Savitribai Phule Pune University, contact the grievance redressal cell of the college, visit the main website of the college and submit your complaint, file a complaint in writing to the Internal Committee of the SPPU or or take legal action through online platforms like Voxya for a faster and more effective solution.

Table of Contents
What is SPPU?

The University of Pune was established under the Pune University Act 1949. In 2014, it was renamed Savitribai Phule Pune University in honour of Savitribai Phule, who transformed the lives of many women and Dalit communities in Maharashtra in the 19th century.

Savitribai Phule University, commonly known as SPPU, was ranked 7th amongst many universities in India in 2018. It ranks between 651 and 700 in the QS World University Ranking 2021. It is one of the top leading universities in India, having several departments and centres, which offers courses in science, social science, law, management, etc.

What are the common reasons for feuds in SPPU (Savitribai Phule Pune University)?

Like many other universities, SPPU’s management also faces troubles that impact student’s social and schooling lives. Here is the list of such common issues:
- Student monitoring
- Course management
- Teacher evaluation
- Classroom management strategy
- Admission and enrolment
- Online registration
- Student harassment issues
- Improper communication
But the most common amongst these are the issues related to exams. Many students are helpless to login into the Student Profile System or fill the examination forms on time due to internet issues.

What is sexual harassment?
- Physical contact and advances; or
- A demand or request for sexual favours; or
- Making sexual coloured remarks; or
- Showing pornography; or
- Any unwelcome physical, verbal or non-verbal conduct of sexual nature.
Besides the mentioned points, if either of the following also occurs, it has to be termed under sexual harassment:
- Implied or explicit promise of preferential treatment in her employment; or
- The implied or explicit threat of detrimental treatment in her employment; or
- The implied or explicit threat about her present or future employment status; or
- Interference with her work or creating an intimidating or offensive or hostile work environment for her; or
- Humiliating treatment is likely to affect her health or safety.
How to file a complaint in SPPU (Savitribai Phule Pune University)?

Method 1:- Students can contact the grievance redressal cell of the college and inform them regarding their issues. You can find the details here: http://www.unipune.ac.in/administration_files/grievances.htm

Method 2:- Provide feedback on the main website of the college.
Visit the page here: http://www.unipune.ac.in/university_files/feedback.htm
Choose the feedback type.

Fill in all the details correctly, like your name, address, email, phone number and feedback.

Click on submit.

The university follows the rules of the Prevention, Prohibition and Redressal Act 2013, under which women can file a complaint if they face any sexual harassment at the workplace.

Method 3:- A woman has to file a complaint in writing to the Internal Committee of the SPPU within three months from the date of such harassment incident. The committee assists the woman if she is not able to write the letter. The committee can increase the time limit if it feels that the woman is powerless to write within the three months due to some genuine reasons.

The complainant needs to submit six copies of the complaint along with the supporting documents, names and addresses of the witnesses to the committee. On receipt of the complaint, the committee will send one of the copies to the respondent within seven working days and ask the respondent to file his reply to the complaint along with his list of documents, names and addresses of witnesses, within a period not exceeding ten working days from the date of receipt of the complaint by him.

Method 4:- If the students face problems related to backlog exams, they can register their problems by choosing the correct option in their student profile. Students can also select the Online Exam Grievance option if they face technical difficulties in the backlog or grade improvement exams.

Method 5:- If the students face issues regarding documents/certificates, they can now register online. One has to visit the online portal https://beta.unipune.ac.in/university_files/certificatesection.htmx to log in first with their details and then apply for the certificate that they need. If they still face a problem, mail at sfc@pun.unipune.ac.in.

What is the role of the Internal Complaints Committee in SPPU?

Internals Complaints Committee is committed to:
- To provide a neutral, confidential and supportive environment for members of the campus community who may have been sexually harassed;
- To advise complainants of the informal and formal means of resolution
- To ensure the fair and timely resolution of sexual harassment complaints;
- To provide information regarding counselling and support services on our campus
- To ensure that students, faculty and staff are provided with current and comprehensive materials on sexual harassment and assault;
- To promote awareness about sexual harassment through educational initiatives that encourage and fosters a respectful and safe campus environment.
How does the SPPU solve a matter?
- Serving as the complaint redressal mechanism
- Dissemination of Information through the creation of resource material
- Gender sensitization Workshops: As a part of the awareness-raising activity, workshops are conducted in different departments at the University, its affiliated colleges and for other organizations.
- Counselling: As part of this University has also introduced counselling services, and posters of the same are displayed on campus.
During the year 2014 – 2015, the committee undertook the following activities along with complaint redressal:
- Brainstorming with ICC members and the University authorities over the new legislation
- Creation of the website for awareness generation (http://www.unipune.ac.in/snc/womens_studies_centre/icc/)
- Creation and dissemination of new posters and pamphlets for awareness generation (copies attached)
- Organization of awareness-raising workshops in the Girls’ and Boys’ hostels, Dept.s and colleges to discuss the question of sexual harassment
Where can one find the official email addresses and contact numbers of Savitribai Phule Pune University (SPPU)?

One has to visit the link here https://www.unipune.ac.in/administration_files/Office_of_Info.htm to find all the email addresses and contact numbers of various officials, like Registrar, Vice-Chancellor, various examination centres, etc.

One can visit this link http://www.unipune.ac.in/university_files/certificatesection_Contact.htm to find the mail and contact numbers of various departments.

If you have a education complaint and not getting a solution from Savitribai Phule Pune University (SPPU) then file a complaint at Voxya, is an online consumer complaint forum resolving consumer complaints with an optimal solution, trusted by thousands of consumers across India.

If you are looking for legal advice for a consumer case then you can Talk To A Lawyer Now!

If you’re looking to hire a lawyer to file your case, click the given link – https://voxya.com/service/consumer-court-case
How to File a Complaint on PG Portal?
Updated on 21th Jan 2026
TL;DR: To file a complaint on PG portal, register on the pgportal.gov website, fill the required details for registration, click on Lodge Public Grievance and submit your complaint or take legal action through online platforms like Voxya for a faster and more effective solution.

Table of Contents
What is CPGRAMS (PG Portal)?

The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform that allows the Indian citizen to submit grievances against various Ministries/Organisations/Departments. It is a 24×7 monitoring web-enabled system that tracks grievances through the system-generated unique registration number. CPGRAMS inspects and redresses the grievances as quickly as it can.

It is associated with the Directorate of Public Grievances (DPG) and the Department of Administrative Reforms and Public Grievances (DARPG). It contemplates several grievances, but some of the issues that are unconsidered for redressal include:
- RTI matters
- Sub judice cases or any problem that concerns judgment given by any court
- Personal and family disputes
- Anything that impacts upon territorial integrity of the country or its friendly relations with other countries
- Suggestions for improvement
What is the role of CPGRAMS (PG Portal)?
1. CPGRAMS receives grievances from various nodal headquarters.
2. It has the facility to create immediate subordinate departments.
3. The departments pass the grievances to the desired authority for redressal.
4. The generation of a report takes place for further review and action.
5. The reports that require action are forward to the higher authorities.
6. The system logs the local or postal grievances that get forward to the subordinate bodies.
7. The system generates the final letters, like initial acknowledgment, concluded reply, interim reply, etc. Later, the complainant receives them.
How to file a complaint in the PG portal?

Step 1:- The citizen has to register on the main website https://pgportal.gov.in/Registration.

Step 2:- Fill up the necessary details in the form. Validate the account using OTP.

Step 3:- After successful registration, log in to the official portal using your email and password. You are redirected to the main page of lodging the grievance.

Step 4:– Click on +Lodge Public Grievance or +Lodge Pension Grievance depending upon the type of issue you have.

Step 5:- Fill up the necessary details regarding Ministry/Department/Organisation, name of the complainant, address, complainant category, PIN code, state, mobile number, and the grievance description within 4000 words.

Step 6:- Click on submit, and your grievance is submitted successfully.

Step 7:- One can check the number of lodge grievances on the main page after logging in.

Types of public grievances
- Inordinate delay in taking decisions
- Extending several months to several years for taking actions
- Refuse to give replies to the public
- Do not disclose information to the petitioners so that they can examine whether their cases were monitored correctly or not.
How do monitoring and operational desks work?

Monitoring Desk:- The monitoring desk configures CPGRAMS as per the requirements of the user department. It creates various subordinate units that classify various grievances into different categories for quick redressal.

Operational Desk:- It follows a flow of actions that consist of:

Examination at the operational level:- The officers examine the case and decide whether it has to be forwarded or not. If not, it is marked pending.

Forwarded to the subordinate body:- The grievances are forward to a group of subordinates for redressal.

Type of action required:- The officers reasonably reply to the department regarding the case with a manual message or a combination of pre-generated texts electronically.

Further evaluation of the case:- The subordinates then pass the issue to the higher or lower authority depending upon the type of grievance.

Report making:- A well-articulated report is generated, sent to the complainant and subordinate for further clarification. The documents are either marked ‘pending’ or ‘disposed of’.

Disposal:– The reports are disposed of, and the case is closed if the orders have come from the authority.

Clarification from the complainant:- If the department wants to seek any other information from the complainant, a corresponding text/letter gets generated.

Clarification from the subordinate:- Additional information has to be taken from the office staff. The department receives a corresponding alert for which the complainant has filed the complaint.

What is the redress process of PG Portal?

Frequently asked questions

How much time does it take for redressing a grievance?

The redressal of a grievance takes a maximum of sixty days. If there is a further delay, the complainant gets informed regarding the same with proper reasons.

What happens after I file my grievance in PG Portal?

Every Central Ministry/Department assigns a Nodal Officer, known as the Director of Grievances, for redressing grievances. The Nodal Officer works on the areas of the particular department/ministry to resolve the complaint.

What if I am not satisfied with the redressal of my grievance?

The portal asks for feedback from the consumers once the grievance resolves. The consumer can appeal by providing mandatory ratings over there regarding dissatisfaction from the redressal.

Can the grievance be reopened once it is closed?

No! The customer needs to lodge a fresh grievance on the main website with adequate details and must wait till the grievance sorts.

How can I contact the Nodal Officers of Public Grievances in various Departments and Ministries?

One can check the main website of the PG Portal or can access using the link: https://pgportal.gov.in/Home/NodalPgOfficers.

Can I change the name of my Nodal Officer?

Yes, the consumers can change the name of their Nodal Officer. Visit the user profile in your account, edit the option and submit the name and designation of the new Nodal Officer that you want. Update the mobile and email address correctly so that the officer can receive alerts on time.

I am not able to view the attached documents. How to view them?

The user has to see the format of the attached document and install the app/software for the same. Generally, the attached document is a PDF, so one can install the latest Adobe Acrobat PDF app on their phone or the software on the laptop to view the attachment.

Will my grievance redressal come into effect?

The following conditions, if met, can implement your given redressal:
- Political mandate
- Committed and strong executive
- Willingness and capability to take on vested interests in the system
I have forgotten my ID/password, and my account is locked. What should I do?

If the account is locked, wait for 10 minutes and then retry using the correct ID and password. If it does not work, one has to send the request to reset the password on cpgrams-darpg@nic.in.

How can I deactivate my CPGRAMS (PG Portal) account?

The consumer has to request for the account deactivation through their registered emails on cpgrams-darpg@nic.in. Once the account is deactivated, the user cannot register again with the same email ID. Instead, he can request to reactivate the account.

If you are not satisfied with the services provided by the company or the seller, then file a complaint online at Voxya, an online consumer complaint forum trusted by thousands of consumers across India.

If you are looking for legal advice for a consumer case then you can Talk To A Lawyer Now!

If you’re looking to hire a lawyer to file your case, click the given link – https://voxya.com/service/consumer-court-case