E-commerce has become a very common method of shopping. Who doesn’t like getting a free preview of a product and then purchasing it from the comfort of their own home?
However, many people have recently had negative experiences with e-commerce companies. And this can make e-commerce shopping a traumatic experience!
So are you someone who has recently ordered something from the online shopping website but has received a fake product?
Received a fake product? Know-How To Resolve Complaint?
Don’t worry you have arrived at the right place! In this article, we will tell you what to do if you have received a fake product from the eCommerce store.
Option: 1 – Make a formal complaint to your online store:
The first step in resolving your problems is to file a formal complaint with an e-commerce firm. The majority of these businesses have a complaint section on their website or mobile app.
Or you can use this contact information:
- Amazon Customer Care No. – 1800 3000 9009
- Flipkart Customer Care No. – 1800 208 9898
- Myntra Customer Care No. – 080 6156 1999
- Jabong Customer Care No. – 0124 612 8000
- Snapdeal Customer Care No. – 092126 92126
- Shopclues Customer Care No. – 0124 441 4888
- Paytm Customer Care No. – 0120-4456-456
Option: 2 – Use social media to get in contact with the company.
If you are unable to address your issue through their official customer service, try using social media sites.
People use social media as one of their most critical input sources, and brands typically have teams dedicated to monitoring complaints.
Using the right hashtags and tagging the business will help you get the exposure you want. However, if you don’t want to deal with all of this, you can use Voxya’s social media campaign service. This service is fully free at Voxya!
Option: 3 – Send an email to the company regarding your complaint.
If you can find the email address of the company’s top officials or management, you can give them an email describing your issue. As these higher officials are the ones who make the decisions, your problem will be resolved this way.
However, how can you find the right contact information for the decision-makers at the organization you’re dealing with? You can find this information with a little internet research, but it will take a long time.
Voxya will assist you in saving time if it is something that you struggle with. Without putting in any effort on your part, Voxya will assist you in reaching out to the industry’s top officials.
Option: 4 – Send the eCommerce company a legal notice.
If the company has not responded to your emails or social media messages, the best choice is to send a professionally written Legal Notice to the company, demanding that they fix the problem as soon as possible, or you can continue to sue them in court.
You may employ an experienced advocate or lawyer to draft and deliver this legal notice on your behalf to the eCommerce company. The eCommerce company will have 30 days to respond to the legal notice.
An experienced lawyer would usually charge between Rs.3500 and Rs.8000 for drafting and submitting a legal notice on his letterhead. However, if the service in your region is out of your price range, Voxya will assist you in sending a legal notice from one of the best legal advocates from the comfort of your own home.
Voxya will also send you a hard copy of the notice to your address, along with a tracking number that you can use to track the notice’s delivery to the company.
Option: 5 – In Consumer Court, file a complaint against the eCommerce firm.
If you haven’t received a response from the company after submitting a Legal Notice, it’s time to take your case to Consumer Court.
If you have not got the required resolution from the eCommerce company for your complaint, you can also go to the Consumer Forum.
You may not need to hire an attorney or lawyer to file a consumer complaint against the company. Simply draft Case papers outlining the issue, including evidence, and requesting the resolution you need.
To file a consumer lawsuit, you must submit an affidavit as well as the necessary court fee. If all of this is too much for you, you can hire Voxya to prepare Case Documents for you.
It will take some time for you to obtain a verdict in your Customer Situation. You can collect the disputed amount plus interest, even if it takes three difficult years.
Option: 6 – Use all the options above
All of the options mentioned above should be used for a better and faster resolution. Though it will take some effort on your part, you will see results if you contact the company across all channels – social, business, and legal.
Using the Voxya consumer complaint platform, you can easily address your consumer grievances in India by leveraging social media, business networks, and legal structures.
Your savior in consumer complaints:
Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya is known for its quality services at reasonable pricing.
Voxya has handled more than 80,000 consumer complaints till now and consumers have claimed damages of around 2200 crores. This clearly shows the authority of Voxya in consumer complaints.
The Final Conclusion!
In this article, we saw how you can resolve an issue if a fake product was delivered to your doorstep. Now that you know the solutions to all the problems, what are you waiting for? Resolve your complaints against a fake product from an online shopping company or website now!
