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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Jabong.com - Faulty Product Delivered Closed
I ordered Blue Washed Denim Shorts Under Order number *******-*******-******* Blue Washed Denim Shorts Size: ** | Qty: * Sold by: Funfash Price Rs. ****.**Discount Rs. ****.**Total* Rs. ***.** But the Shorts were like Used and button was r...
Jun 06, 2019 by Vipul Singh
I placed an order from jabong.com on **/**/**** that is green colour shirts of the killer brand. I got that shirt delivered on **/**/** so on **/**/**. I open that shirt and try so I found that size was too small on my body. Even it is a large ...
May 25, 2019 by Ahmad ul haque
Jabong.com - Empty box delivered Open
I had ordered for guess women watch but I have received an empty box. Customer By CSS Email May **, ****, *:**:** pm a.) The entire watch is missing. b.) The package was tempered - the bill and warranty card inside the box were torn. c.) Th...
May 23, 2019 by Rishi Aggarwal
Jabong.com - Jabong product quality not good and no refund of it either Open
I do understand that not all products sold online are good. They can make a defective product look good by better photos and hike the price of an unworthy product by decreasing it later by telling it is on sale. Please note the norms in Jabong ...
May 22, 2019 by Subu
Jabong.com - Refund not received Open
I placed an order on ** March **** and cancelled the same on that day. I haven't received a refund for amount ₹****. When I contacted Jabong they said they refunded the amount on ** March **** but I haven't received anything. Then they gave m...
May 12, 2019 by Gautam Anand
Jabong.com - Online fraud done Open
I have ordered jockey underwear pack of five pieces but I revived only one piece. I complained of jabong.com customer care. They are saying it takes times always this is completely bad for a customer. It consumes time and efforts without any po...
May 06, 2019 by Avinash Singh
Jabong.com - Refund not done Closed
I returned a shirt to Jabong. But Jabong declined my return. I called them more than ** times and mailed them a lot more. Every time I call they ask for more time but they don't do anything. The return was picked up by "Hurthick Sai store ADM S...
Feb 06, 2019 by VISHNU GOVARDHAN N
Jabong.com - Product returned but no refund till date Open
I have purchased a product( Reebok Men Blue sweat jackets) from jabong omn **th december, ****. But due to inferior quality of the product i returned the same on **th december which was picked up from my address the next date. But till date no ...
Jan 21, 2019 by Vikash Singh
Jabong.com - Refund nit initiate Open
My name is sanjukta, I had bought earings from Jabang on**th december ****.amount:****.**.register mob:**********.order no:*********************.I had puchased two earrings.But I had receive wrong earrings.So I put a return request to both earr...
Dec 31, 2018 by Sanjukta
Jabong.com - Received wrong item and no one is coming to pickup the order Closed
Order Number: ********************* I ordered a jacket of Rs.**** from Jabong but I received a different color so i raised the return request but the pickup executive denied to accept it and the order put on hold. I called the jabong cu...
Dec 20, 2018 by Suniska Chowdhary
Jabong.com - Cash back refund not received Open
i had ordered few items on ** june **** from jabong.com keeping in view the cash back refund i ll get by using sbi debit card and the cash back refund was to be processed from ** september ** however till date i have not received the refund amo...
Dec 09, 2018 by mudasir hussain
Jabong.com - Shipment of my item is delayed and customer service team is helpless Open
Dear sir, madam This is to inform you that the product of one of my exchange item having order no *******-*******-******* shipping is getting delayed by more than * days & still it is getting delayed. . The product is not yet shipped by the Ja...
Dec 08, 2018 by Samrat Chakraborthy
Jabong.com - Refund Due Since 10 Months Open
I filed a refund on **th February **** on jabong and its been ** months ever since. Jabong still didn't get my refund first they told me to wait for * days because after * days they will initiate the refund but I waited even longer around one m...
Dec 08, 2018 by Akash Jha
Jabong.com - Order was not placed and money is deducted from account Open
I have ordered a Hush puppies Shoe from the site.My Jabong id : jessyjuly**@gmail.com , As soon as i completed my payment,it was shown that due to some technical issue,the order was not placed and at the same time i got the sms as the amount wa...
Dec 04, 2018 by Abin J Mathew
Jabong.com - Irresponsible customer service, false promises and refund not received Closed
Order placed and not delivered. Customer service has no clue. Order cancelled without any explanation... Money not refunded... Escalation mails not responded to ... Escalation desk eventually calls and commits a voucher for the bad treatment bu...
Dec 01, 2018 by Rajesh Shetty
Jabong.com - Refund not initiated Open
This is to inform that from last ** days i am suffering from my refund and it has yet not being initiated continuously I am calling between * to * days and they are telling me every time that my query will be solved within ** hours but it’s n...
Nov 22, 2018 by Sachin agarwal
Jabong.com - Received a defective product and vendor is denying Open
I have ordered a trolley and received it with defect wheels... After multiple escalation they are denying and saying the safe sent a perfect piece.. will a customer on the first day of delivery will do this to the product...
Nov 22, 2018 by Samiksha shukla
Jabong.com - Refund not received Open
my order was picked up from my residence around a month and a half back. i haven't yet received any refund for my order. on the top of it, the site shows that my return request has been declined. i have called the customer care umpteen times bu...
Nov 20, 2018 by Himani Jain
Jabong.com - Refund not received Open
Refund not received more than * month passed they are providing fake proof i.e. arm no and blaming my bank,and told to complain against bank but bank clearly said its none of any role in bank they have nothing to do with that proof they cannot ...
Nov 14, 2018 by Shivanshu kumar Singh
Jabong.com - Package not delivered Closed
I had purchased a shoe and a t-shirt from this website and those had to be deliver on *rd Nov. But till that i have not received. I had file a complain to their service people instead of solving the problem they say that the product is delivere...
Nov 13, 2018 by Rochan
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