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Updated on 3rd Jan 2025
TL;DR:  PlanetSpark complaints can be resolved by raising a support ticket under the “Help & Support” section, contacting via call or email, posting a complaint on their social media channel, or taking legal action through online platforms like Voxya for a faster and effective solution.

PlanetSpark is an ed-tech platform that provides live online tuition to school students. However, as with any service, some students have faced issues resulting in complaints. If you are wondering how to resolve PlanetSpark complaints, this guide covers various methods and best practices.

However, as with any education service dealing with so many students, some grievances creep in occasionally. This blog looks at ways to know how to resolve PlanetSpark complaints if you’ve had a poor experience with this Edutech platform.

What Are The Common Complaints Against PlanetSpark?

Some frequent issues faced by students on Planet Spark that result in complaints:

– Teacher quality not meeting promised standards

– Last-minute class cancellations  

– Internet connectivity issues disrupting classes

– Refund denial for dropped courses

– Payment failures yet bookings made

– Inadequate response to support queries

– Rescheduling delays for missed classes

Before complaining, cross-check PlanetSpark’s policies around cancellations, refunds, teacher allocation, etc., so that your expectations match what they commit.

How Long Does PlanetSpark Take To Resolve Complaints? 

PlanetSpark aims to resolve support tickets and queries within 72 working hours. 

However, student complaints about tutors, class issues, connectivity, etc, often take longer – typically 5-7 working days as they need to coordinate with respective stakeholders internally.

In some cases, if the problem escalates to their senior management, the final resolution can go up to 15-30 days.

What Is The Process For Filing A Complaint With PlanetSpark?

If you face any service quality issues with PlanetSpark, you can register your grievance through the following avenues:

Raise Complaint Via Support Ticket 

The easiest way is to directly log in to your Planet Spark account and raise a ticket under the “Help & Support” section. When submitting a complaint via support ticket, make sure to include relevant details such as:

– Your registered email ID & contact number for PlanetSpark to respond  

– Date, time and batch details when the concerning issue occurred

– Use screenshots as proof wherever applicable – for instance, payment failures, connectivity errors, etc.

– An elaborate description of what went wrong and how it impacted your learning experience with Planet Spark

– Explicitly stating your desired resolution or expectations from PlanetSpark  

Providing complete details and clear expectations makes it easier for their customer support team to investigate and resolve your complaint faster. 

However, note that their response timelines vary from case to case, depending on the severity and complexity involved. Simple queries may get resolved within 24-48 hours, while issues needing cross-team coordination take longer – typically 3 to 5 working days.

Using Third-Party Consumer Complaint Channels  

To learn how to resolve PlanetSpark complaints and if you are still waiting for a satisfactory response from PlanetSpark’s internal team despite multiple follow-ups over two weeks, consider escalating your complaint externally via online consumer complaints forum like Voxya. 

Registering your grievance against PlanetSpark on such reputed external forums puts more significant pressure on them to promptly resolve your pending issue before it impacts their public reputation and credibility. Voxya also helps in reaching out to higher management through business network.

Moreover, such third-party consumer forums also have well-laid arbitration mechanisms to facilitate satisfactory closure of complaints by adopting legal route involving filing case in Consumer Court – while holding ed-tech firms like PlanetSpark accountable. 

The public nature of these platforms compels companies to urgently address open consumer complaints highlighted on them rather than risking loss of trust in the market.

Contact Via Call / Email

Still struggling on how to resolve PlanetSpark complaints? Apart from digital channels, you can also directly contact PlanetSpark’s customer support team telephonically at their listed number to speak about your complaints.  you can e-mail them at teachersupport@planetspark.in  and customersupport@planetspark.in.

Calling them to explain your grievance often makes the urgency and frustration much more apparent than raising another faceless ticket. So feel free to call them if you’ve had a particularly bad experience needing immediate redressal.

You may also email your complaint to PlanetSpark’s customer service email ID, highlighting your registered student details. Remember to mark emails as urgent for quicker response. Follow up continuously over the phone or email until PlanetSpark resolves your pending complaint.

You can also write your concern and send it to Level 12, Tower C, Building 8, DLF City Phase II, Gurgaon

Conclusion

We hope this guide gives you suitable methods to learn how to resolve PlanetSpark complaints. You can get your valid complaints against PlanetSpark redressed using their internal portal or external forums by following up diligently. Remember that being well-versed in their policies and providing all details makes resolution easier.

If you want to take legal advice, you can talk to lawyer directly by clicking on the given link – https://app.voxya.com/lawyer/talk-lawyer.

File a complaint now

Also Read- https://voxya.com/stories/how-to-resolve-force-motors-complaints/

Updated on 3rd Jan 2025
TL;DR:  Professional Courier Complaints can be resolved by reaching out to their customer care, posting a complaint on the social media platform, or even taking legal action through online platforms like Voxya for a faster and effective solution.

Having issues with your courier delivery? You’re not alone. As online shopping grows more popular across India, more and more consumers are facing problems to resolve Professional Courier complaints. Delayed shipments, damaged goods, extra fees – navigating the complex world of couriers can be frustrating. 

But you don’t have to suffer silently or accept poor service. There are ways for savvy Indian shoppers to get their issues resolved. This guide will walk you through the common courier complaints Indians face and provide practical tips on how to get a fair resolution.

Top Courier Complaints in India

To resolve Professional Courier complaints, first let’s look at the most prevalent complaints Indian consumers have about courier services:

– Delayed or late deliveries

– Damaged, broken, or missing items

– Extra fees tacked onto the quoted price

– Poor customer service and lack of communication 

– Issues with claims processing for insurance

These complaints stem from both domestic Indian couriers like The Professional Courier (TPC), DTDC, Blue Dart, and First Flight as well as international shipping companies like DHL, FedEx, and UPS. 

Regardless of which courier is giving you headaches, the resolution tactics we’ll cover can help get your problem addressed.

Strategies To Resolve Professional Courier Complaints 

If you’ve received less than stellar courier service, here are some proven techniques to get the issue rectified:

Track Your Shipment Status

Before crying foul on delivery delays, first check the tracking status online through the Professional Courier website or app. This will give you clearer visibility into the current location and expected delivery date for your shipment. 

Armed with tracking details, you can better assess whether the package is actually late or provide helpful specifics when contacting customer service.

Document Any Damage Immediately

Upon receiving a damaged parcel by TPC, immediately take photos showing any broken items, dents, leaks, or missing pieces. Retain all packaging materials too as proof. 

Creating a visual record is vital to support any claims you file later to resolve Professional Courier Complaints. Most couriers require images or inspection of damaged goods before processing refunds or replacements.

Exhaust Customer Service Options 

Before taking more extreme measures, attempt to resolve things directly with the TPC through calls, emails at (+91 8800935237, 7042297177 · ggnro@tpcglobe.co.in, ggnro-crm@tpcglobe.co.in, ggnro-mkt@tpcglobe.co.in) or by using social media, or by visiting in person when possible. Be sure to specifically request a solution you find acceptable. You can also write your concern and send it to Bhumiraj Costarica, Plot No. 1 & 2, Sector 18, Sanpada, Navi Mumbai, Maharashtra – 400705.

If frontline agents don’t help satisfactorily, politely ask to speak to a supervisor for further assistance. Keep notes on who you speak to, case IDs, and any promises of follow-up. Moving up the chain of command often yields results.

Initiate Formal Grievance Procedures

The Professional Courier has structured consumer grievance processes outlined on their website or available via customer service. Typically you’ll need to submit an official complaint form with details on the issue and desired outcome. 

Be sure to provide complete information and retain the complaint reference number for tracking later. Mark calendars for expected resolutions dates and follow up if the company misses promised deadlines. 

Seek Assistance from External Bodies

If you still can’t get satisfactory closure directly from the courier, contact external consumer assistance programs. These include:

– Voxya: An online consumer complaint forum where you can post publicly about grievances to create wider awareness and receive guidance.

– Consumer Courts: You can file a case against couriers at your District, State or National consumer court to seek legal resolution when other options fail. 

– TRAI: Register complaints with the Telecom Regulatory Authority of India against logistics providers for issues involving freight tracking systems or delayed guarantees.  

– Social Media: As a last resort, leverage Facebook, Twitter, consumer forums, or review platforms to draw public attention to particularly unresolved egregious complaints.

Achieving Fair Outcomes

By following this playbook for addressing courier issues, Indian consumers can stand up for their rights and achieve acceptable remedies. Just remember to: track shipments, document problems, exhaust company service channels, use regulatory bodies, and spotlight unethical behavior as needed.

With the surge in ecommerce, couriers provide an invaluable role enabling purchases. But quality standards must be maintained – and customers shouldn’t stay silent when expectations aren’t met. You have options to pursue fair outcomes. 

So be proactive, be polite but firm with demands, and be persistent until obtaining satisfactory resolution. This will encourage Indian couriers to lift their game, ultimately creating a better delivery experience for everyone.

If you’re looking to hire a lawyer to file your case, click the given link – https://voxya.com/service/consumer-court-case

File a complaint now

Also read- https://voxya.com/stories/consumer-complaint-against-courier-service-delhivery-complaint-resolved/

Updated on 3rd Jan 2025
TL;DR:  Bank of Baroda (BOB) complaints can be resolved by reaching out to their customer care or BOB online complaint portal. You can also reach out to Higher Authorities, or approach the Banking Ombudsman, or even take legal action through online platforms like Voxya for a faster and effective solution.

Bank of Baroda (BOB) is one of India’s leading public sector banks. How to Resolve Complaints Against Bank of Baroda? As a large banking institution, customers may sometimes face issues with BOB’s services and wish to raise complaints. If you are struggling to get response from BOB for your complaints, here are the steps you can take:

1. File Complaint at Branch

First, visit the Bank of Baroda branch where you hold your account and obtain their complaint form. Fill in the details of your complaint and submit the form to the branch manager and get an acknowledgement. You should make sure to get proper receipt of your complaint submission.

2. Contact BOB Customer Care

If the branch does not resolve the issue promptly, contact BOB’s customer care center. You can call their toll–free number 1800 5700 or paid number 022 6766 001/002. You can also email them at helpdesk.cppc@bankofbaroda.com with your complaint details. Quote your account details and request urgent resolution. You can also write your concern and send it to Baroda Bhawan, 7th floor, R.C. Dutt Road, Baroda, Gujarat, 390007

3. Use Online Complaint Portal

BOB also offers an online complaint registration and resolution system. Log in to their portal, go to the Complaint Registration section and fill in all the required details such as account number, complaint summary, etc. After submitting your complaint, you will receive a unique complaint number to track status.

Key Details to Include

The topic, How to Resolve Complaints Against Bank of Baroda, will not be complete unless we mention what details to include in your complaint. When filing a complaint via offline or online mode, make sure to provide these important details:

• Account number
• Full name
• Contact information – mobile number, email id
• Complaint summary
• Desired resolution

This will help BOB understand and prioritize your complaint.

4. Escalate to Banking Ombudsman 

If BOB does not resolve your complaint within 30 days, you can approach the Banking Ombudsman under the Integrated Ombudsman Scheme 2021. Draft a complaint letter with all essential details and submit it to the Ombudsman online or by post. They will review your case and work towards resoling Banking complaints.

5. Reach Out to Higher Authorities

Still not sure, how to resolve complaints against Bank of Baroda? Even after escalating to the Ombudsman, if you do not receive satisfactory response, write to higher authorities in BOB like Zonal Manager, Nodal General Manager, etc. Explain your grievance and provide references of earlier complaints. Their contact information is available online at Bank of Baroda website.

Gathering All Relevant Documents

Before filing a complaint against Bank of Baroda, gather all the necessary documents relating to your grievance. This includes:

• Account statements
• Correspondence with bank officials regarding the issue
• Any bills, receipts or invoices related to failed transactions
• Terms and conditions for the account/services
• Your earlier written complaints submitted to the bank

Keeping this documentation handy will help you provide clear details when filing a complaint via offline/online channels or escalating to higher authorities. The supporting documents will also come in use if you need to approach the Banking Ombudsman or consumer forums. Having relevant paperwork will strengthen your case and expedite resolution.

So make sure to collate documentation proving your grievance before raising a formal complaint against Bank of Baroda through appropriate channels. It will enable smooth and timely redressal.

How to Resolve Complaints Against Bank of Baroda via Voxya 

Voxya is an online consumer complaint platform in India where you can easily lodge complaints against brands like BOB to amplify your voice. If traditional channels have not worked, use Voxya to expedite complaint resolution.

On Voxya, your banking complaint will get visibility among other users, creating public pressure for redressal. Additionally, Voxya’s legal experts provide guidance to take further action through Consumer Forum / Consumer Court. For persistent BOB complaints, Voxya offers a unique solution.

Wrapping up

Hope you know now, how to resolve complaints against Bank of Baroda. Follow a step-by-step approach starting from the branch level, escalating to customer care, online portals, Ombudsman, and higher authorities. If needed, take the legal route via forums like Voxya for quicker complaint resolution from BOB.

If you want to take legal advice, you can talk to lawyer directly by clicking on the given link – https://app.voxya.com/lawyer/talk-lawyer.

File a complaint now

Also Read- https://voxya.com/stories/how-to-file-bank-complaint-to-rbi/

Updated on 5th Jan 2025
TL;DR:  MamaEarth complaints can be resolved by raising a complaint on its website, posting a complaint on their social media channel, or taking legal action through online platforms like Voxya for a faster and effective solution.

MamaEarth has become one of the most popular natural and organic personal care brands in India. However, as with any major consumer brand, some customers inevitably have complaints or issues with MamaEarth products and services from time to time. If you have faced any problems as in resolving MamaEarth complaints, this guide will help you understand the different channels to resolve your complaints effectively.

1. Register Your Complaint on MamaEarth Website 

The first step is to directly contact MamaEarth through their official website. Go to the “Contact Us” page and you will find options to send an email, start a live chat, or give a missed call for their team to get in touch. Describe your complaint in detail and any relevant order details like invoice number, date, product names etc. This will help their service team to understand and resolve your issue faster. Make sure to keep records of all communication with screenshots or forwarded emails.

You can contact them directly through their customer care number at 089015 55444 or email them at care@mamaearth.in.
You can also write your concern and send it to Plot No. 63, 4th Floor, BLM Tower, Netaji Subhash Marg, Sector 44, Gurugram.

MamaEarth aims to respond within 2 business days on average. If your complaint is not resolved through email / chat due to some exceptional circumstance, you can ask to escalate it to a higher authority. Each subsequent level has more experienced executives who can re-evaluate your case and often work out customized solutions covering refunds, replacements etc. This official channel by the company itself should be your first step in resolving MamaEarth Complaints.

2. Reach Out on Social Media

If you still face unsatisfactory response or resolution from the MamaEarth grievance channels after sufficient follow-ups, the next step is posting on social media. MamaEarth has a very strong and active presence on major platforms like Facebook and Twitter. You can tweet directly to their handle or post on their Facebook page about your complaint. 

Give specific details like order ID plus context of what went wrong and how you expect them to fix it. Social media posts sometimes get faster responses from their marketing/influencing teams aiming to protect the brand’s reputation online. However, resolving MamaEarth Complaints can be tricky so don’t count on getting customized solutions and ensure to always follow up on your initial website complaint parallely.

3. Online Consumer Complaints Forums

There are many large public consumer complaints platforms online where you can register your grievance against brands like MamaEarth. These independent portals have much larger visibility and often assign volunteer moderators to get the issue noticed by company representatives. Here are some reputed forums for resolving MamaEarth complaints for speedy public resolution:

1- Voxya: Leading portal to post Indian consumer complaints across ecommerce, food, banking and many other sectors. You can select the Ecommerce category, add complaint details with supporting documents. As thousands visit the site daily, there is social pressure on brands to provide feedback and resolution quickly.  

2- Resolver: A platform to handle disputes through collaborative documentation between customers and businesses. Besides visibility, you also get free consultation on your case and subsequent steps if the first complaint doesn’t work. Unfortunately, resolver.in website has stopped providing services in India.

3- Trustpilot: Popular review website which also facilitates complaint management channels between users and brands across 200+ countries. Being a high authority site, Trustpilot complaints are taken seriously to protect reputation.

While public online complaint forums provide high visibility, the actions can vary depending on the brand’s diligence towards complaint resolution. Do follow up continually with MamaEarth on the direct channels described initially along with these third-party portals for best results.

4. Approach a Consumer Court

If all previous methods to get effective assistance and relief from MamaEarth have failed, the last option is to take legal recourse through consumer courts. You have a few choices in general:

– File complaint yourself in nearest District Consumer Disputes Redressal Forum

– Directly hire a local lawyer in your region to file a case in Consumer court

– File a case in Consumer court through Voxya

The case filing process consists of submitting a formal application at the relevant consumer court (Jurisdiction based on location). You need to provide MamaEarth purchase invoices, complaint description, any proof of unfair trade practices, deficiency in service and the relief sought. There are nominal fees and lawyers may represent if needed.

While the court process takes time, judgements are official legally binding orders where companies like MamaEarth have to provide satisfactory resolution covering refunds, damages, legal expenses etc. This hassle-free external help from governmental consumer protection bodies holds the most promise if internal grievance systems don’t deliver justice.

In conclusion, try first step towards resolving MamaEarth complaints directly by contacting their teams and providing all necessary details. If unaddressed, post publicly on social media and online consumer complaints forums for visibility on your issue. In rare stubborn cases, approach your nearest consumer court to seek legal justice and recourse to protect customer rights. Follow these steps diligently and you can expect speedy assistance from MamaEarth or consumer protection bodies to find optimal complaint resolution.

If you want to take legal advice, you can talk to lawyer directly by clicking on the given link – https://app.voxya.com/lawyer/talk-lawyer.

File a complaint now

Also Read- https://voxya.com/stories/complaint-against-a-spa-beauty-salon/