E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered after 10 days (Only Prepaid ) Open
I have ordered one Bluetooth speaker and VR glasses on ** Apr but erroneously I have entered wrong mobile number. After that, I have emailed them * times and tried their helpline number but the number is temporary out of service and no reply to...
Apr 24, 2019 by Manish Basneth
Package not delivered (Ezeedeals) Open
I ordered Mi Band Buy * Get * Free (EZE******) on **th April ****. As per the rule they require * days to deliver the product. Details attached in a doc. Kindly consider the complaint and take the action....
Apr 24, 2019 by Swapnil Badgujar
Money not refunded (Vista clothes) Open
I ordered clothes from Vista clothes whose company name is Shri Hari real estate on *st April for **** Rs. Next day without informing me they have cancelled my order and said your money will be refunded. I have made the payment through ola mone...
Apr 24, 2019 by Vineet kumar gupta
Different material received (Willora.com) Open
I had ordered a Set of combo * Partywear (Kurti-*****) costing Rs.**** on **-**-**** from this site. My order no is WLR************ and the product delivered on **-**-**** was found to be totally different made up of cheap cotton material. I tr...
Apr 24, 2019 by Prachi Sunil More
Wrong product delivered (Willora fashion ) Open
I have ordered a combo of four Kurtis from Willora fashion on **th April ****. But they delivered me very cheap quality Kurtis which are entirely different from that which they show on their site....
Apr 24, 2019 by Parul Jindal
Wrong product delivered (Suitslabel.com) Open
I had ordered a set of * Kurtis-Rayon Navy blue and grey costing Rs.***/- on **-**-**** from this site. My order no is SL************ and invoice no is SL ****. The product delivered on **-**-**** was found to be totally different made up of ch...
Apr 24, 2019 by Toral Tresa Vasavada
Money deducted but didn't get UC (proximagamma private limited) Open
The did the payment of Rs.***,*** to ProximaGamma Private Limited for order *****************, *****************. Money has been successfully transferred to the merchant's account but didn't get UC....
Apr 24, 2019 by Ma khaled
Transaction got failed (Midasbuy.com) Open
I want to purchase UC cash from midasbuy.com. I paid from Paytm UPI but I didn't get the UC cash. So Please help. I hope you will resolve my problem. It's a humble request to midasbuy.com to resolve....
Apr 24, 2019 by Jakarul Alam
Wrong and cheap item delivered (Fastroly.com) Open
I ordered a dark pink dress from this website and I did not make payment. I was getting calls from them and they shared a link for payment through which I made payment and for some days there was no response. Later on, when I messaged them cont...
Apr 23, 2019 by Annie Joseph
Product does not works as claimed (Sugarcomb.in ) Open
I purchased a flawless brow trimmer from sugarcomb.in but the product did not work as expected. The product was said to have an included battery with it. But I didn't get in the package. I mailed them as said in their return policy for returnin...
Apr 23, 2019 by Binu Thomas
Package not delivered (Freecout.in) Open
I ordered SJ Cam * legend worth Rs **** from the website on April ** ****. I received order number as *****. From April **th the website isn't available and last time I saw the order status was in process. I have been cheated....
Apr 23, 2019 by Rajinder Singh
Delivered a false product (The Blue Fashion) Open
False delivery received from the above company. In spite of mailing several times, they gave me an inconvenience reply without assuring my query. Please do the needful. ...
Apr 23, 2019 by Sumeet harmalkar
Cheated me by selling old database with wrong commitments (Monsterindia.com) Open
I purchased monster database services for recruitment and paid over INR **,***. However, when I started using the database I realized that profiles are outdated and people do not update profiles over here. When I decided to give up services eve...
Apr 23, 2019 by Deepak
Refund not given (Amazon .in) Open
My order #***-*******-*******. The order was picked up from my end and the replacement was cancelled due to some technical problem. So as per policy once the product reaches to fulfilment and return is processed, the refund will be initiated. B...
Apr 23, 2019 by Pritam
Mismatch product was given (Willora fashion ) Open
The product I have received was entirely different from what they have been mentioned. And when you mail them they are not at all responding....
Apr 23, 2019 by Sai preethi
Item not delivered and website not accessible (Freecout.in) Open
Ordered and paid for a Xiaomi Mi pad * plus LTE *G ** GB CN ROM tablet from www.freecout.in on ** March **** for Rs. *****/- by debit card. When the item was not shipped after ** days, I sent a query to their site but got no reply. Yesterday, I...
Apr 23, 2019 by A Srinivasan
Worst product delivered (Sareeflow.com) Open
The worst product worth Rs. **/- has given by sareeflow.com at Rs.****/-. The material as shown in the picture and as received is hell and heaven difference. The review was written there is fake and there is no response even if connected vide m...
Apr 23, 2019 by Bijoyalaxmi PANDA
Received the wrong product (Nulete) Open
I have ordered a Kurti from Nulete and I paid the amount of *** Rs. But I have received the wrong product. It's not even worth for ** Rs. ...
Apr 23, 2019 by Sunil
Gift voucher invalid (Zingoy.com) Open
I have purchased *** Rs gift voucher from www.zingoy.com, *** Rs voucher was of shoppers stop and while describing the information they were showing that it can be used online and they have given me ** Rs cashback which can be used after vouche...
Apr 23, 2019 by Naveen
Not send my selected order (Peenar.com ) Open
Today I received my order but this is not my selected order. I gave Rs ***. I ordered the first time from this website. It seems to be a fake site. Please resolve my complaint as soon as possible. Kindly help in sending my product. Kindly help ...
Apr 23, 2019 by Neetika banerjee
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Complaint filed against: KFC