ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Order not delivered and no response (Goodafford) ^Open

I booked Solar LED Light (Order no *****) on Goodafford.com site by **th Apr **. At the time of booking expected order delivery time was shown **th Apr **. But no any communication received yet regarding my booked order. I tried to contact with...

Apr 24, 2019 by Thomas

Return not initiated (Myntra) ^Open

I have ordered from Myntra a shirt US polo pink colour under policy try and buy and return within a day. The delivery boy delivers my product away from the address. That's why I did not try that time but when I saw the product quality is not go...

Apr 24, 2019 by Virender singh

Package delivered with wrong product (Bigfashionhub.com) ^Open

I have ordered for * plain cotton shirts but they delivered me * check shirts with cheap quality on **nd Feb ****. I mailed them so many time for exchange the product or refund the money but every time I got the same system generated mail that...

Apr 24, 2019 by Uttam Rathod

Ordered package not delivered (Goodafford) ^Open

I booked Solar LED Light (Order no *****) on Goodafford.com site by *th Apr **. At the time of booking expected order delivery time was shown * Apr **. But no any communication received yet regarding my booked order. I tried to contact with Goo...

Apr 24, 2019 by Ishwar Thakur

Order not delivered (Ferns N Petals ) ^Open

I ordered from Ferns and Petals on **-**-**** order no *******. Payment has done on the same date but the order was not delivered on time. After enquiry with Ferns and Petals customer card team they said that payment has not done. I confirmed t...

Apr 24, 2019 by Krishna Mohan Tiwari

Not received message for even shipped or confirmation of the product (Today Live Deals) ^Open

Literally, I called for *** times but they not responding for my call. Their phone number is +************. I paid money for my product and put mail also but they didn't respond. Please take action for these types of online shopping websites. W...

Apr 24, 2019 by Umamaheswara Rao Nelluri

Received fake sofa with bad quality (Flipkart) ^Open

I would like to state in a very simple form, I've bought a Westido brand * seater sofa online from Flipkart. It turns off to be fake sofa which is of very cheap and low in quality which is not at all value for money. The seller of the sofa is a...

Apr 24, 2019 by N.V.K. Sundeep Reddy

Damaged and different product received (Ltfab.com) ^Open

I have ordered saree from this website but received a totally different product. Colour was not the same and also the material was not the same. I complained to return that. Even they don't have a return policy. You have to exchange the product...

Apr 24, 2019 by Chirangi chavda

Package not delivered (Mobiclues4u) ^Open

My Mobiclues order no. is #****. I ordered Realme * Pro * GB ** GB mobile on ** Mar **** which has been cancelled on *th April **** by Mobiclues company itself claiming that they started own courier service. Kindly help me in refund my money....

Apr 24, 2019 by Santosh

Faulty product received (Shopnik E Service Private Limited) ^Open

I ordered Sony EarPods and JBL * flip Bluetooth speaker. But I got the wrong product....

Apr 24, 2019 by Jagadish dhananjay pathare

Not refunding money (Gymx) ^Open

I have ordered * hoodie from gymx in Feb **** for which I have paid through Bhim app. But when the product came delivery boy asking for payment as according to him product is COD. So I call customer care of gymx they said sir please give him th...

Apr 24, 2019 by Surya pratap singh

Debited my amount and cancelled my shipped product (Flipkart) ^Open

I order a Redmi note * Pro on **th April and paid ***** for it. After * hr they shipped my product and ** minutes after that the seller cancelled my product without permission. The amount that debited they are saying will be refunded by * May n...

Apr 24, 2019 by Pinaki Biswas

Different product delivered (Willora) ^Open

I have ordered * Kurtis but they have sent me a different product which I had not ordered. I want to return it. Please help with refund my money....

Apr 24, 2019 by Swati chodankar

Different product delivered (2k19offers.com) ^Open

I ordered a Sony headset and wireless earphones from *k**offers.com by seeing an ad on facebook on **th March ****. I was shocked by seeing the product delivered, it was a totally different brand and also no similarity in look wise as well. I s...

Apr 24, 2019 by Jesse Anand

Received duplicate non working product (Ezeedeals) ^Open

I have ordered mi * bands as buy one get one offer from the site of ezeedeal and received * of the duplicate band in which one band is not working. My humble request is please refund my money as soon as possible. Order details as given below. ...

Apr 24, 2019 by Sachin

Regarding fraud Indian army person (Olx Seller ) ^Open

I saw an ad on OLX (TVS Jupiter). That vehicle belongs to an army officer. I sent *st token money ****/-. The amount of vehicle was **,***. But that guy was asking more money in the namesake of Indian army policy. Very much disappointed with OL...

Apr 24, 2019 by Payoshni Samantray

Dispatch of duplicate products with cheap quality (Saribox) ^Open

Bought * saree's from this website. The fabric was mentioned as soft silk. But the material supplied was very rough and very shiny which is not as per the display image and mentioned fabric. At first, I planned to return the product and buy s...

Apr 24, 2019 by Preetha

Wrong product delivered (Pixrr) ^Open

I had placed an order for wireless earpod worth Rs. **** and what I received was a cheap *** Rs headphone. I have sent an email stating the same to the concerned online company but no response. Please help me get my refund and teach such losers...

Apr 24, 2019 by Pooja Suhas Rasal

The received material is not what was claimed in advertisement (Greatindiansaree.com) ^Open

I did not find the saree worth ₹****.**. It is of very cheap quality. Also, the received material is not what was claimed in the advertisement. Please do the needful....

Apr 24, 2019 by Dr amritnath jha

Fraud done by the company (Snapdeal) ^Open

I done online shopping at Snapdeal purchased two watches of Casio company at Rs. ****/-. But they sent one marble stone piece at packing box. I got shocked by seeing that box. They made fraud with me. So I want justice. I requested you to pay m...

Apr 24, 2019 by Nagaraj