E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
![ecommerce complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Not refunding the money (Shop2night.com) Open
They are looting in the name of promotion of websites. They give you ***** Rs product in just **** or ***** Rs. The price depends on the product. Karan Sharma name of that salesman who gave me this offer and called me. I ask them to buy Apple i...
Apr 25, 2019 by Vivek Bhushan singh
Package not received even after payment (Edealskart.com) Open
I had ordered an Apple Watch with Edealskart on **th April and the payment was made on the same day through internet banking. It’s been a week and I haven’t received the product nor the concerned person is responding. ...
Apr 25, 2019 by Tanuja Chetan
Product not delivered (Shopupi in) Open
My friend booked Redmi note * Pro on **/**/**** and did payment by phonepe of Rs.*****. After payment I get the order I'd ******** and then I call the customer care they tell me that after ** hours your dispatched number will be sent to your re...
Apr 25, 2019 by Madan Giri
Product not delivered (Humpteedumptee.in) Open
I made the purchase on the **th of April by paying online. I had also paid extra for express delivery so that the order could be delivered within * days of placing the order. The order has not been delivered. Also, the customer service team has...
Apr 25, 2019 by Brahmdeep Bhatia
Refund not received (Shopingkaro.com) Open
I order Redmi note * Pro in rupees *****/- on shopingkaro.com site. Now this site not available on Google and no costumer helpline active which is ***********. Please take action immediately. ...
Apr 25, 2019 by Mohit
Product not delivered (Shop2night.com) Open
On **th November ****, I got a call from Karan Sharma who told me about the promotional offer and was giving away phone at a very minimal cost ****. So I asked them to order a one plus * phone that was available only. So I made partial payment ...
Apr 25, 2019 by Ritesh Kumar
Wrong product received (Nulete Hub) Open
We ordered a white colour with red bordered saree but we got reddish colour saree which we did not like at all. When we tried to return or change it Nulete blocked our number. Because of this, we have been suffering mentally and financially. ...
Apr 25, 2019 by Sunita Pandey
Online order cancelled but refund not received (Modicare) Open
I have purchased some product online on **.**.**** through invoice no APT******. I cancelled this order on **.**.**** through the mail. I have mailed and called much time to customer care. But to date, I have not received my refund....
Apr 25, 2019 by BIBHUTI BHUSHAN
Package not delivered and no information of its current delivery status (tradesk.in) Open
I ordered Insta*** ONE X *.*K VR *** Panoramic Anti-shake Motion Sport Camera for iPhone and Android × * from this website, On * March ****. They do not have a call centre or email to report. Even the sales email mentioned on their website bou...
Apr 25, 2019 by P. Ramesh
Delivered wrong product now declining refund (Utsavsuits.com) Open
I have ordered a ladies suit from utsavsuits.com website. The order number is US************. When the product delivered to me it was the completely different and low-quality suit that I ordered in Rs ****. To ensure timely resolution I immedi...
Apr 25, 2019 by Aruna Srivastava
Package not received amount deducted (proximagamma private limited) Open
The amount has been deducted from my paytm wallet and purchase got failed. I asked paytm they are telling to contact the merchant....
Apr 25, 2019 by Vinay s
Wrongly deliver the product with cheap material (Willora fashion ) Open
I order * Kurtis but I received the * Kurtis with cheap material. I want the money refund asap. Please do the needful....
Apr 25, 2019 by PANDURANG ANANDA SHINDE
Order not delivered (SOLAR LIGHT) Open
I booked a solar light order no ***** on **.**.**** but not yet received so far. Please help me....
Apr 25, 2019 by ARULKUMAR
Amount not refunded (Mobiclues) Open
My Mobiclues order no. is #****. I ordered realme * Diamond blue * GB ** GB mobile on ** Mar **** which has been cancelled on *rd April **** by Mobiclues company itself. They send me this SMS "Your order from Mobiclues has been cancelled and yo...
Apr 25, 2019 by Dr. A. Suresh Poobathy
Company didn't allowed me to return the unopened package (Dell and its partner GNG Electronics Pvt Ltd (www.compuindia.com)) Open
I have purchased a laptop from the Dell online store www.compuindia.com. The package got delivered around **:** pm IST on **rd April ****. Since the product is only exclusive through online there is a very minimal chance for me to have the demo...
Apr 25, 2019 by Srikanth Velamala
Package not delivered (Shopkin.in) Open
I have filed a complaint earlier also. I order two products of *** each at Shopkin.in and I ordered it on ** March did the payment also. But not received my order. They are not responding. Their site is not opening and their phone is temporaril...
Apr 25, 2019 by Ekta chaudhari
Oder cancelled without intimation (Flipkart) Open
I have booked a phone on Flipkart vide order id OD****************** dated **/**/**** for INR ***** paid through my debit card. Its expected delivery was on **th April but I got a message for on the same day of booking your order has been canc...
Apr 25, 2019 by SUNNY NARANG
Quality of product is very bad (All Eyes Over Here) Open
I ordered lehenga with this Instagram page on **/**/****. I got the delivery on **/**/**** and paid Rs. ****/- on receiving it. The product that I received looked nothing like what I had placed an order for. It was completely different and look...
Apr 25, 2019 by Jaipreeti Rajwade
Package not delivered (polyesterprints.in) Open
I ordered the pack of * T-shirts and paid the price amount of Rs ***. They confirmed my order which is #*****. But its been weeks still the package is not delivered. ...
Apr 25, 2019 by Abinash Sashankar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's