E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong parts supplied (Flipkart) Open
I have ordered Samsung Evo Plus with * grading memory card on Flipkart. But I have received the low-grade low-quality item in the same packet. I have placed an order on **.**.**** and received it on **.**.**. I had wait for ** days and received...
May 02, 2019 by Sreejith K S
Wrong product received (South Sarees) Open
I had placed an order for a silk saree from the website of South Saree. But I received an entirely different low-quality polyester Saree. Material, design everything is different. The most ridiculous thing they are repeatedly saying is that "as...
May 02, 2019 by Rasmy Kiran
Cheated by the company (James Shops) Open
I had ordered for Apple Airpods and I have received IQ* pods. Kindly help in replace it to Airpods or cancel the order and refund the money. I had also taken a screenshot when ordered the product it was clearly written apple airpods. The photog...
May 02, 2019 by BHUPESH TALREJA
Wrong product received (Big Fashion Hub) Open
I have ordered a jacket but I got casual shirts. I want to replace it. Please help....
May 02, 2019 by Umesh s
Wrong product delivered (Brand.store ) Open
They send the wrong product to me. I order XL size. But they sent me the S size and wrong colour. So please help in change this delivery which I ordered....
May 02, 2019 by Kulwinder singh
Different package delivered (Limeline.in) Open
I ordered a Kurti. But I don't know they delivered a saree or something. Cheap quality product received. Please help....
May 02, 2019 by Dr Priyanka
Order not received (Shoppingkaro.com) Open
I had ordered a Redmi Note * Pro via Shoppingkaro.com. When I call them they told me they will ship my order on Saturday and will be delivered by Monday and now I call them the phone is not reachable and now the site is also not available on Go...
May 02, 2019 by Subrata Das
Package not delivered (Online reseller) Open
Date: Apr *th **** I posted on the FB page "Chennai online shopping bazaar" for the purchase of bridal set for my cousin. On looking into the post "Saraswathi saree" FB profile person lady contacted me and shared pics of their jewellery set i...
May 02, 2019 by Gomathi Bose
Merchant did not act to deliver paid order (Insasta Enterprises) Open
I have placed an order with the merchant on its website insasta.com vide order #****** for one AnyCast Dongle, which was placed on **/**/****. Accordingly, payment was made to the merchant through PayTm payment gateway of Rs. ***/-. They assure...
May 02, 2019 by Soumendra Nath Thakur
Same product not delivered (Limeline) Open
I ordered a designer suit but instead received just a piece of cloth of the worst quality. They aren't responding to any mail or call. It is a fraud company....
May 02, 2019 by Palak arora
Received a counterfeit product instead of genuine product (Amazon.in) Open
I had ordered a JBL Flip * Portable Wireless Speaker with Powerful Bass & Mic (Red) vide Order No: ***-*******-******* on Amazon on **rd April and received on **th April. I'm facing some issues regarding this product. *. The received product ...
May 02, 2019 by Abhinav Srivastava
Order not received (Shoppingkaro.com) Open
I have ordered a Redmi note * Pro on **/**/**** via shopingkaro.com They told me that they will ship my order on Saturday and will be delivered by Monday. I had tried to call back but the phone is not reachable and now the site is also not avai...
May 02, 2019 by Subrata Das
Cheated by the company (Jameshops.co.in) Open
I had ordered for Apple Airpods and I have received IQ* pods. Kindly help in replace it to Airpods or cancel the order and refund the money. Sending you snapshots of order and the actual product....
May 02, 2019 by Mihir
Wrong product delivered (LootFree.in) Open
Tracking ID: ************* Order ID: ******* This is in reference to the Order #**** via Lootfree.in was placed on April **, ****. Bose Sound Sport Free Truly Wireless Sport Headphones (Black). I received the wrong product item and would like...
May 02, 2019 by Kishan Sanghani
Stolen refund amount (Club Factory App) Open
I had returned sandal and had received amount *** towards the same in Club factory account. When I checked after a few days. I could see someone had redeemed that amount already and transferred to their paytm account. Someone hacked my account ...
May 02, 2019 by Amyatha A Yohannan
Never received my product after full payment (Pynkvilla.com) Open
I had purchased * football jerseys from Pynkvilla.com on Jan **th ****. Post my payment, I never received any package details and the company's social media handles and email id also never responded to my emails & messages. Please help. Plea...
May 02, 2019 by Ameya Khandekar
No replacement happen (Wonderchef) Open
I bought non-stick pot from Wonderchef having * years of warranty. But the coating got removed within * months. I raised a request with them, sent them pictures of the pot as requested on **th Jan ****. Its now more than * months no replacement...
May 02, 2019 by Sudam
Wrong order delivered (Utsavsuits.com) Open
I would like to inform you that I have received the wrong product and also the dress is small in size. Order no US************. Need an immediate refund of the product as Utsav suits company has delivered wrong products against the selected one...
May 02, 2019 by Pranali dhage
Payout not received against product sold (Nafa.in) Open
*. Listing No.- ***** Amount: - ****.** Request ID For Payout: - ***** *. Listing No.- ***** Amount: - ***.* Request ID For Payout: - ***** Total Amount: Rs ****.** Voucher: Bookmyshow My voucher was sold on **th and **th of Ma...
May 02, 2019 by Anjul Kumar
Refund not given (Banggood.com) Open
I have returned the product. The refund has initiated on March ** till now I haven't received my amount. If I ask them they are saying ask the bank. In the bank, they are asking for ** digit UPI reference number where Banggoods are saying refun...
May 02, 2019 by P . VishnuVardhan
Lawyers & Advocates :
Consumer Forum :
Online Complaints :
Resources :
Take Action :
File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.
Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.
"The sales manager of the KFC agreed to add an additional product worth Rs.450 on my next KFC order from their outlet and he did that without any issues. Thanks to Voxya for helping in getting this sorted!"
Kimi Shrivastava
Complaint filed against: KFC