ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong item delivered (Nykaa ) ^Open

I placed an order for Mac mineralize skin finish worth Rs. **** on Nykaa and was delivered the wrong product. I have filed a claim for a return and refund. I have uploaded images on the website of the wrong product that was delivered and I have...

Apr 17, 2019 by Deeksha Ravish

Order not delivered (Shopupi in) ^Open

I booked Redmi note * Pro on **/**/**** and did payment by phonepe of Rs. *****. After payment I get the order I'd ******** and then I call the customer care they tell me that after ** hours your dispatched number will be sent to your registere...

Apr 17, 2019 by ARUN GIRI

Not received product (Amazon) ^Open

Maine product ka order diya tha * April ko. Lekin abhi tak product ni mila mujhe. Toll-free no par bat kiya to kahte hai ki product mil jayega. Order no. ***-*******-******* Date **/**/****...

Apr 17, 2019 by Manohaf kumar

Automatic cancelled the order (Flipkart) ^Open

I ordered Redmi note * at ** pm today i.e ** April. My order was well placed and I was able to track it. But at *: ** Flipkart cancelled my order. I don't know why it has done so. Now the mobile is out of stock. I ordered this mobile for my bro...

Apr 17, 2019 by Sagar soni

Wrong product with bad quality (Suitslabel) ^Open

The wrong product sends to me with bad quality. And I have seen online * other complaints against suits label. Everyone is saying the same thing. Please do the needful....

Apr 17, 2019 by Neha Shah

Package not delivered (Zipker) ^Open

I have ordered one dress from Zipker. After dispatching order with their courier partner they gave me tracking id. Through tracking id, I am able to see that courier arrived in my home town on *th April itself but not delivered till now. I have...

Apr 17, 2019 by Ankita Singh

Product not delivered (Shopkin.in) ^Open

I have seen shopkin.in the website on FB and ordered two gowns from Shopkin.in on * April. I received order confirmation message SMS as below: Thank you for placing your order #***** with Shopkin. Your Order will be delivered to you within ** ...

Apr 17, 2019 by Deepti Nagar

No replacement and no refund provided (Zipped Solutions Pvt Ltd) ^Open

I have ordered men sweat shaped. What I received is women sweat shaped. Order ID AL******. After writing a mail to the company they replied send us the item will replace the item. Have sent the parcel with DTDC consignment no: B********. I have...

Apr 17, 2019 by Asif

Charged above MRP (Flipkart) ^Open

I had ordered whisper choice ultra XL wings sanitary pads through Flipkart on * Apr which was delivered to me on * Apr. While ordering the list price mentioned on the page was Rs. *** which was discounted to the selling price of Rs. *** with **...

Apr 17, 2019 by Preeti gupta

Order not delivered (Dealmyntra.in) ^Open

I booked Redmi note * Pro on * April and the company confirmed the order. But till not deliver order and company toll free number not respond the call....

Apr 17, 2019 by Suryakant Kathare

Gift voucher not delivered (Nafa.in) ^Open

I ordered from Myntra voucher of worth *** Rs on **th March. The order id is *****. The product not delivered yet. Also, customer care is not responding....

Apr 17, 2019 by Mohammed ashfaq

Product not received (Dealmyntra) ^Open

I had ordered Samsung M** * GB RAM *** GB on DealMyntra.in. The payment is done through UPI (Phonepe). But not yet received my product. They have not even provided any tracking details. There is also no response to customer care as well. They a...

Apr 17, 2019 by Harish Kanipakam

Wrong items delivered (Club Factory) ^Open

I have placed an order on Club Factory (order no SO*********) on *th March comprising six items of total Rs **** and paid the amount online. Got the confirmation SMS and email from the club factory on the successful payment and order confirmati...

Apr 17, 2019 by Ashmita panchal

Return and refund issue (Jaipurdesigner.com) ^Open

I purchased a salwar suit from www.jaipurdesigner.com. I got the only dupatta and suit not salwar. Also, the color is different. Design is different. Quality is the worst. Price is **** Rs. I sent mail to their customer service but they didn't ...

Apr 17, 2019 by Supriya Sarkar

Product not delivered (Mobiclues4u) ^Open

I order a product on ** March but the product isn't received. It's auto cancelled on * April. But my refund amount isn't credited in my account till now. I have sent email many times but they gave no response. Please help me. ...

Apr 17, 2019 by Rajeev Kumar Kashyap

No response from customer care (Amazon) ^Open

I bought a Philips trimmer on ** May **** from Amazon.in. My product amount is Rs. ****. The product has been dead on ** April **** and I called Philips customer care and I registered a complaint. They said that this product part is not our war...

Apr 17, 2019 by Vivek kumar

Package not delivered (Ktmupgrades.com) ^Open

I ordered a product from this website. The package not received yet. I had paid for that....

Apr 17, 2019 by Karthikeyan

Wrong and faulty product delivered (emart online) ^Open

I ordered the product boss quite comfort ** II headphone which is worth of ****. But I got the product i*s two Bluetooth earphones which not even worthy of ***. I have been trying to reach out to the respective persons but all details are wrong...

Apr 17, 2019 by Vivek yekmai

Package not delivered (Vista clothes) ^Open

I came to find out about this site on **th March. They are selling amazing designs at extremely low prices. So I decided to order something. They don't give cash on delivery so it was a prepaid order. Now, a call came after that confirming the ...

Apr 17, 2019 by Mahima Lodha

Package not delivered (Shopkin.in) ^Open

I bought * Kurta from this Shopkin.in website for Rs *** /-on **.**.** for which I made payment through Net Banking. After that, I just got a message for order placement confirmation and their helpline no mentioned was ********** which is tempo...

Apr 17, 2019 by Heena Verma