E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Received a defective product (Amazon.in) Open
I ordered the Baja Caldia Geyser through Amazon.in and it was delivered to me on **-**-****. Then I called Amazon executive to book an appointment for its Installation. The executive directed me to Bajaj saying that they are responsible for the...
May 05, 2019 by Ashish Bajpai
Order cancelled without reason (Flipkart) Open
Flipkart cancelled my * orders back to back stating that seller wants to give every customer a chance while I also ordered * piece. They cancelled after the order was shipped and hold my money for ** days. They wasted my time....
May 05, 2019 by Mukesh
Different product delivery (Amazify.in) Open
Order no #**** I ordered hifi wireless earbuds with *** hours playtime ambient mode, Bluetooth *, noise cancellation, waterproof (ipx*), wireless power bank, ***h battery. They delivered me the wrong product. I mailed to the company but receive...
May 05, 2019 by Pintu ghosh
Wrong delivery of the product (Ladywear) Open
I have ordered a grey colour designer Kurti but the product delivered to me was different. It was a red colour printed piece of a saree. I have called the customer care number also but no reply from there....
May 05, 2019 by Aanchal
Wrong and duplicate speaker delivered (Jbl) Open
I ordered "Jbl Flip * Bluetooth Speaker". But they delivered wrong and duplicate speaker. Please do the needful....
May 05, 2019 by PRAKASH KAPADIYA
Refund and package not delivered (Dealmyntra.in) Open
I ordered Redmi note * Pro mobile from dealsmyntra.in on **-**-****, but not getting any update. Then cancelled my order. I paid the amount through UPI transaction. I called many times to the toll-free number but no response received. Please co...
May 05, 2019 by Deepti Bisen
Wrong product delivered (Willora.com) Open
I had ordered a set of * Kurtis Order no WLR************ on **/**/**. I received only * Kurtis which are not as per my order on **/**/**. I requested them to exchange the incomplete product through mail on **/**/** but they have not responded ...
May 05, 2019 by Sandhya kala
Fake and defective product received (Getsby.in) Open
They have sent me the fake product and defected. It was an imported s* smartwatch and jbl speakers. They have sent me any fake smartwatch y* which is not working at all and speakers also. I want my money refund. I have complained in national co...
May 05, 2019 by Harsh poonia
Package not delivered (Shoptroom.com) Open
I ordered a drone camera from this website on * May ****. I paid via net banking Rs. ****. From then no number no messages no contact numbers no response received. So please help to return my money ***%. Please help me....
May 05, 2019 by Mantusingh
Wrong product delivered (Peenar.com ) Open
Email:- help.peenar@gmail.com Mobile :- +************ We had ordered a product (Kurti) of Rs.*** (Order no. NR************) but got a completely different product worth of Rs. **. We are continuously calling at the no. stated above but it is ...
May 05, 2019 by Narinder Kaur
Wrong product delivered (Fiabell.com) Open
I have ordered one saree. I have received on *rd May ****. Immediately I have mailed them. Till today they have not replied anything....
May 05, 2019 by Nandini
Duplicate brand product received (Ezee Deals) Open
Duplicate product received from this website. I want to retain my product and my payment. Order no **********. Please help...
May 05, 2019 by Sooraj gautam
Wrong item delivered (Snapdeal Online Shopping ) Open
I ordered ***w build skill drilling machine. They delivered a ***w build skill drilling machine. When I first time says to change item. Snapdeal pickup and again delivered the same item. Now Snapdeal not change or refund it. I attach SMS or ema...
May 05, 2019 by Gdm
Fake and Non-functional product delivered (Dealclear.com) Open
I bought one device entitled “Google Chromecast * Media Streaming Device WiFi Wireless Display Receiver (Black)” for Rs. *** on **.**.**** from Dealclear through cash on delivery. The product sent by Dealclear is totally fake and non-workin...
May 05, 2019 by Abhishek Gupta
Denied for refund (Jaldifatafat.com) Open
I bought pressure cocker from this website. I got a damaged pressure cooker. They mentioned on their site that refund is applicable on damaged product. But now they decline for refund....
May 05, 2019 by Vijay dholiya
Cheated me with defective product (Flipkart) Open
I recently order Samsung Galaxy Note * from Flipkart. I received the product on **nd April **** and after receiving the mobile I checked mobile performance and camera quality was not good *)overheating *)mobile hanging. I was completely not sat...
May 05, 2019 by Nagendra
No reply for order cancellation within 24 hours of order placement (Alphaglee) Open
The order was placed twice (Rs. **** each, the total amount of Rs. ****). Because of payment error yesterday at *th May **** (**:** pm) as their cancellation policy claims that the order can be cancelled and the amount refunded if done within *...
May 05, 2019 by Anaita Veigas
Delivered damaged product and not accepting return (Pepperfry.com) Open
My order ********* with Pepperfry delivered * products. All three came damaged or broken or fake. I tried raising complaints. Only one product was accepted and two denied by Pepperfry saying we delivered quality products. Such pathetic arroga...
May 05, 2019 by Amit
Credit card not reloaded (Red carpet) Open
I paid to reload fee of the red carpet credit card. On * May **** since * days it's not getting updated. I complained to the red carpet they did not resolve my problem. It shows on please pay your reload fees. ...
May 05, 2019 by Ishan shekhar
Fake product received (Dealclear) Open
We purchased Google chrome cast * from deal clear. Order no *****. We got the product but it is not connecting....
May 05, 2019 by Sandhya A
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Kimi Shrivastava
Complaint filed against: KFC