E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong products received (Shirtscart.in) Open
Shirtscart.in order #****. I ordered " branded style double pocket solid denim shirts for men pack of *" from shirtscart .in. I received the shirts on **.**.****, but when I opened the package I realised that shirtscart.in had sent me the wron...
May 06, 2019 by Hakeem
My product is not delivered (Amazon) Open
Just to inform you that recently I got a fraud transaction from amazon.com. I had booked Redmo Note * Pro on **/**/** through debit card EMI Offer which was immediately cancelled by me on the same date. But auto debit transaction of amount ****...
May 06, 2019 by Sumit Kumar
Online scam fraud done (Shoee.central) Open
I found this online account on Instagram which sells shoes. I found an item interesting and ping them about the details. I took the details of the seller, his Aadhar card details and even I paid through UPI ( which is easy to trace back to bank...
May 06, 2019 by Abhinav
Delivered wrong and fake product (Getsby.in) Open
I ordered MI band * watches for **** rupees and they sent m* fake brand watches without a charger. Please help....
May 06, 2019 by Chandravardhan
Package not delivered yet (Oyyfashion) Open
The delivery isn't done yet. I had ordered a shoe on ** Apr **. Please do the needful....
May 06, 2019 by Deepak Asiwal
Wrong order delivered (Peenar.com ) Open
I had ordered Kurti combo of Rs. **** on **th April **** from www.peenar.com. But what I got was not as per my selected order. I mailed them continuously calling on customers care no- ********** but no response from them. I am trying to return...
May 06, 2019 by Dipika anilrao jadhao
Got a small piece of cloth instead of a mobile phone (Zsaleshow.com) Open
I have ordered a Samsung phone on zsaleshow.com on **/**/**** and then got an email that we shipped your order and the delivery arrived on **/**/****. When I opened the package it was just a piece of cloth and now the site is not even replying ...
May 06, 2019 by Pranav Choudhary
Wrong product received (Clothing Heart) Open
I ordered a product from www.clothingheart.com on **-**-**** as a Cash on Delivery. I received it on **-**-**** and I paid Rs. *** to the delivery executive. When I opened the packet it was not that what I ordered for. I want to return it and I...
May 06, 2019 by Mamta Mehra
Got fake machine and no response from company (INDOMAX) Open
I ordered an inkjet printer from the Indomax company. I have been paid the total amount and any person don't come from that company for initialization. I have called them many times to the company and the salesperson. I didn't get any response ...
May 06, 2019 by Dinesh kumar
Order not delivered (Limeline) Open
I ordered on * May ****. Still, I am not getting the product. For enquiry, I called but they are not ready to receive the call. I paid the amount online Rs. ***. Really when I read reviews then I came to know that they are a fraud....
May 06, 2019 by Shivanand
Selling products by applying same bar code sticker (GLOWSIK) Open
I ordered a product name L-Glutathione from this website. The issue with them is that they are selling a product with the same barcode to every customer, whereas BarCode shows the authenticity of a product, on having the same barcode how can we...
May 06, 2019 by SAHIL KHAR
Online fraud done (Jabong.com) Open
I have ordered jockey underwear pack of five pieces but I revived only one piece. I complained of jabong.com customer care. They are saying it takes times always this is completely bad for a customer. It consumes time and efforts without any po...
May 06, 2019 by Avinash Singh
Return not initiated (Flipkart) Open
I have purchased symphony kaizen air cooler on Flipkart. I ordered it on *st of April it was supposed to deliver on * of April and they delivered it on ** of April. In the evening I raised a complaint on ** of April asking for the return of the...
May 06, 2019 by A c Praveen babu
Ordered product not delivered (Facebook Marketplace) Open
I had ordered a combo dress of mother and kid on Facebook marketplace. The seller responded so quickly when I requested to buy their product. The following details were shared to me on Facebook messenger. { Stock clearance sale hurry up. Bo...
May 06, 2019 by Meghana A
Price drop within few hours of order on same product (Amazon.in) Open
I bought a phone "One Plus *T" on *nd May **** for ***** INR and then within a few hours, the prices for the same product were reduced to *****. When I asked Amazon about it, they plainly said they can't do anything about it. I am attaching pro...
May 06, 2019 by Parveen Kumar
Cheated on the price (Myflowertree.com ) Open
I placed an order for a cake with this company on **-**-**** for midnight delivery. For which they charged me *** rupees extra where the site promises to deliver in * hours. I gave them more than * hours as I know the practicality of things. Th...
May 06, 2019 by Raveena M
Product is differ as from order (Big Fashion Hub) Open
The products are cheaper, changed what I ordered not delivered. Please do the needful....
May 05, 2019 by Harish rana
Delivered faulty and different products of cheap quality (Houseoflehengas.com) Open
I have ordered white palazzo from this site. My order no. is HL************. They delivered me maroon coloured palazzo of very cheap quality which costs Rs **/- only. I have sent an email of return on their given mail id info.houseoflehengas@gm...
May 05, 2019 by Aaradhya Swapnil Jumde
Received a defective product (Amazon.in) Open
I ordered the Baja Caldia Geyser through Amazon.in and it was delivered to me on **-**-****. Then I called Amazon executive to book an appointment for its Installation. The executive directed me to Bajaj saying that they are responsible for the...
May 05, 2019 by Ashish Bajpai
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Kimi Shrivastava
Complaint filed against: KFC