ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Return not accepted fake and fraud online website (Crazendemand) ^Open

I ordered the product through www.crazenddemand.com a lehenga of Rs **** and it got delivered when I saw the product its total bad quality and bad smell. I am not able to get in touch with the given numbers. They called me for confirming the pr...

Apr 09, 2019 by Josna

Cheap quality product delivered (Vastrova ) ^Open

This is the worst website which I have ever come across. They show standard images online and they send poor quality products both not even comparable. I could see many complaints online regarding the same issue. I had ordered one dress from Va...

Apr 09, 2019 by Anchala chavan

Mobile order issue (Dealmyntra.in) ^Open

I ordered Samsung Galaxy M** (*GB RAM & ***GB ROM) mobile from dealsmyntra.in on **-**-****, but not getting any update. I paid the amount through UPI transaction. Attached the order confirmation screenshot for your reference. ...

Apr 09, 2019 by Sunil kishore

Wrong and torn product received (Woodland) ^Open

I ordered a blue t-shirt from the woodland official website on ** March ****. The package was delivered on * April ****. They sent me a local and torn t-shirt instead of a genuine one. When I complained they told me to send images of the produc...

Apr 09, 2019 by Bhavik parihar

Delivered wrong product (Nulete) ^Open

I have ordered pink rayon kurti, but I received the wrong and very bad quality product. Please do the needful....

Apr 09, 2019 by Anjali Singh

Product not working (Dijinest) ^Open

I purchased Hp v* ***GB pen drive Rs. *** from Dijinest company. The brand file or folder was not supported. So please help me in exchanging or returning this pen drive. I'm not happy with this product....

Apr 09, 2019 by N mothi baba

Wrong commitment done (Paytm Mall) ^Open

I ordered an iPad *.*-inch *th generation from paytm mall on **th March. Wherein at the time of placing the order, I applied promo code "PATYMFIRST" terms of which I have attached a copy. It clearly mentions benefits of lump sum amount of Rs.**...

Apr 09, 2019 by ABID HASAN

Wrong product delivered (Shopnik E Service Pvt Ltd) ^Open

I ordered the jbl Bluetooth speaker. But they delivered other cheap Bluetooth and broken headphone. So please help in return the cheap Bluetooth. ...

Apr 09, 2019 by DEEPAK RANJAN MOHANTY

Wrong product delivered with twice payment received (Store24) ^Open

After seen advertisement on Facebook I ordered one mobile i.e. Redmi note * online on STORE** and I made a payment through Sanghai Retails Network. My first transaction of Rs ****/- was failed but the amount was debited on dated ** March **** w...

Apr 09, 2019 by ASHOK KUMAR SINGH

Package not delivered (Luqzone.com) ^Open

I purchased Htc desire ** pro folder from luqzone.com online. They call me for made online payment. I paid **** by Instamozo but I did not get my product. I did not get any refund by luqzone.com this is the first case and the second case is on ...

Apr 09, 2019 by Yash rastogi

Fake duplicate item delivered by the company (Edealskart.com) ^Open

I have ordered for an item ‘JPL Flip * Bluetooth speaker’ on **-*-****. But when I opened the packet the item delivered was a different product called JBL Xtreme. Also, it was a fake and duplicate item. When I tried many times to contact th...

Apr 09, 2019 by Dr. Abey Koshy

Worst quality product and no options to refund (Nulete.com) ^Open

I ordered a combo of two suits and when I received was highly disappointed. In one suit there is no bottom salwar, the other one is not stitched. Beyond this quality is worst ever. There is no option for the refund on the website and no contact...

Apr 09, 2019 by Neha Singh

Wrong memory card received (Shopdron.com) ^Open

I ordered Samsung Evo grade * class ** ** GB memory card but the delivered product is not working. So kindly help in return my order and refund my money....

Apr 09, 2019 by Prasanta Mondal

Product not delivered (Notchphone.com) ^Open

We purchased mobile "SpinX ZR" from notchphone.com on *rd April through Razorpay Payment id: pay_CFF*G*mMiKQjse, but till they have not delivered me. I have sent so many emails they were not responding and mentally I suffered a lot by Notchphon...

Apr 09, 2019 by Nagireddy Umamaheswara Rao

Worst service given (Amazon.in) ^Open

I got the defective item as the phone was getting heat up. I have raised the concern on *th Apr'** and got the technician visit on **th Apr'**. He did troubleshooting and figured out the issue that phone is really getting heat up. I spoke to A...

Apr 09, 2019 by Varun Virmani

Delivered duplicate product (Todaylivedeal.com) ^Open

I recently brought the combo offered product from todaylivedeal.com website. I ordered smartwatch with Bluetooth earphone. Monday I received the product but it is far different than what I ordered. I called many times and also sent many emails...

Apr 09, 2019 by Shaik intiyaz

Wrong item delivered (Club Factory) ^Open

I have ordered a garment set which was a swimwear but instead of receiving the actual product I was handed over something else. A photo collage has been attached for the reference, the *th photo in the collage is what I ordered. Now when I made...

Apr 09, 2019 by RASMEET SUDAN

Delivered wrong product (Jubliworld ) ^Open

I have ordered a smartwatch and I got the worst dial watch. Please do the needful....

Apr 09, 2019 by Tejaswi anand

Didn't get the refund amount (Joodeal.com) ^Open

I ordered two sarees through joodeal.com. When I received the product I'm not at all satisfied. I contacted customer care. They asked my ATM card number, the validity of ATM card, CVV number. I shared ATM card number, validity details but I did...

Apr 09, 2019 by Radha Mani

Fastag not delivered (PayTM) ^Open

I have ordered for Paytm fastag on Paytm mall website. After the purchase, they have told I will receive a link to upload documents which I never received. I have waited for almost seven days after that, I have called customer care. They have m...

Apr 09, 2019 by Dhayalan