E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Flipkart fraud discount strategy damaged product (Flipkart.com) Open
I placed an order for a Fridge on **th May as soon as the Shopping Days started on Flipkart for Samsung ***L fridge which reached me on **th May at * pm. It was damaged badly with dents. The delivery guy assured me that a new fridge will be sen...
May 16, 2019 by Anukool Kumar
Package not delivered (Amazon.in) Open
I ordered, "PORTABLEWASH Virgin Nylon Handy Bucket Washing Machine" on *th of this month from Amazon. Expected delivery date confirmed by Amazon was **th of this month. Actually, I planned to gift the item to my friend on a special occasion on ...
May 16, 2019 by Peetha Ganesh raju
Amazon manipulate and make fool to customer (Amazon India) Open
As the problem is with the Lenovo laptop that I purchased and the Amazon has appointed a technician for the first time who came and verified the laptop and mentioned the issues in his report. Amazon got an update that the issue resolved which w...
May 16, 2019 by PRERAK JAIN
Amount not refunded (Flipkart) Open
Flipkart cancelled my order and they didn't give me a refund of **,***. I contacted bank and Flipkart registered a lot of complaints but they are not helping me in this issue also Flipkart blocked my account. My order was cancelled on the same ...
May 16, 2019 by Aamir Rather
Returning the product (Beautiful Saree ) Open
I ordered a lehenga choli from beautifulsaree.com. The product which I received is of cheap quality. As per their guidelines, you can return the product within * days. So I am trying to contact them but they are not lifting the call. Kindly hel...
May 16, 2019 by Banu Nizami
Package not delivered (Bootees.in) Open
I have booked this product in December. I haven't received the product yet its being * months. They don't provide proper customer service. It's difficult to contact them. Somehow we tried to contact them they don't respond properly. If they res...
May 16, 2019 by Sowmya Shankar
Wrong product received (Www.infrill.com) Open
I ordered Cisco x Jumper * Pro *G SmartWatch & Polo XS IP** Waterproof Smartband from Infrill.com. Order ID:-****** and the amount is ****/- after discount. The product I received was not even bit related to the watch shown on the website. They...
May 16, 2019 by Adepu ramu
Return refund not provided (Zipker Shopping App) Open
At the **st of April, I placed one order for lehenga in Zipker. Within * days I received my order. But received order is not correct to mean it's not like as shown in the pictures. The lehenga fabric is also different as well as one item is al...
May 16, 2019 by Shraddha Nemane
Got different product (Big Fashion Hub) Open
I had ordered the product but I got a different product. I had mailed them but there is no response. Please help....
May 16, 2019 by Afzal shaikh
Refund not processed (Gritstones) Open
I purchased * shirts at *** each on cash on delivery basis. I paid cash when delivered. They didn't allow me to check at that time. I paid and after that, I opened the package but the quality of the shirts are too poor. I immediately raised a ...
May 16, 2019 by Raj Sardana
Cheap product delivered (Willora) Open
I ordered a combo pack of Kurti. My order no is wlr************. But they delivered a cheap low-quality product. Please do the needful....
May 16, 2019 by Anjani rathee
Fake product delivered (Flipspeakers.com) Open
I came across the advertisement on a Facebook page which said that this website is providing **% off on JBL Flip* speakers. It had a video of original JBL Flip* speakers showing that the speakers are waterproof and again and again showing Brand...
May 16, 2019 by Pooja Gaur
Received wrong product (Wedspack) Open
I order one party wear chudidhar of worth ***/-. But I got torned cloth pieces....
May 16, 2019 by Chandrika kalagotla
Wrong item delivered (Wedspack.com) Open
I bought saree combo pack on wedspack.com and product delivered on ** May ****. Inside the packet, I got single chap and thin dupatta joined together and made as one. There was no saree as described on order details....
May 16, 2019 by Mangal kumar
Refund not received (mobiclue4u) Open
I purchased boat Headphones on **-**-**** from Mobiclues*U website but the order was automatically cancelled by them on **-**-**** But after cancelled ordered still I have not received a refund of Rs.***.** from the company. All the mail sent...
May 16, 2019 by NIRANJAN BHALIYA
Wrong item delivered and not replaced (Zipker) Open
My order I'd number: ********* I have ordered some different Saree and received a totally different Saree (attached). The ordered item: Svb saree Multicolour Bhagalpuri silk saree, Multicolour Bhagalpuri silk saree. The received wrong produc...
May 16, 2019 by Sukanta Roy
Wrong offers to be showed (Nykaa ) Open
When I put my order in Nykaa. I saw one offer in Lakme product ( if buy above ***/- get a complimentary gift up to Rs.***/- and one pouch free). My total order was of Rs. ****/- and out of it Lakme products were of Rs. ***/-. When my parcel wa...
May 16, 2019 by Julee Dineshbhai Shah
Product not delivered though taken full promised amount (OLX.in) Open
I got connected via Olx ad with an army man for freeze and split ac buying purpose. As promised he decided to give those two products in ** thousand. As well as he promised that he will take care of delivery because he will get the help of the ...
May 16, 2019 by S Mukherjee
Fake product delivered (Ezee Deals) Open
I have ordered for JBL Flip * Bluetooth Speaker & Get TWS Mini Earpod Free (EZE******). But they have delivered any fake speakers and they have not given any invoice with it. Now their contact number is unresponsive. I am helpless....
May 16, 2019 by NISHANT DIXIT
Incorrect and worst quality order received (Limeline) Open
I ordered two sarees and two designer dresses. But I was shocked to see that my parcel contained four sarees and that to torn from corners and made from cheapest and worst quality cloth. When I tried to call on provided no for return, call disc...
May 16, 2019 by NEELAM JAIN
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's