E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Different size of product delivered (Jabong) Open
I bought a Jeans with size ** from Jabong.com on ** May **** and it was delivered on next day on **-May ****. When I checked the size it was ** while I ordered ** sizes. When I talked to Jabong, they are not exchanging this product. Kindly tak...
May 17, 2019 by Puneet Khandelwal
Bodgq cancel order and want refund (BODGQ) Open
He is showing only *.** us dollar and deducted **.** us dollar. This is totally fraud. Please help me with a refund....
May 17, 2019 by ASHOK KUMAR
Package not delivered even after 25 days (Craftisan By Zaak Eventures Pvt. Ltd.) Open
I bought three jewellery items on April **, ****, from craftisan.in. Items don't come, no email, no communication from them. Don't respond to calls to their customer care number despite many attempts. After a lot of attempts, somebody picks up ...
May 17, 2019 by Pranab Sen
Package not received as ordered (Online Shopper Fashion) Open
We had ordered a gown but they deliver different useless suit. We tried to call but no response. Company contact number **********....
May 17, 2019 by Mohd. shiraz
No confirmation on order (Pricedrop) Open
I have placed an order with the price drop online shopping application. My amount of **** was deducted through razorpay, later I didn't get any confirmation regarding my order. I contacted them and they promised a payback but not happened for ...
May 17, 2019 by Godson Thomas
Worthless product delivered (Lady Bazaar) Open
I have ordered one dress from ladybazar worth **** but the product delivered was not worth as the quality of the product is not even *** rupees. I tried for return process but the same was not entertained by the company. Request you to help in ...
May 17, 2019 by ARTI SHARMA
Worst quality product delivered (Jaipurdesigner.com) Open
I ordered lehengas worth **** INR. But I received an entirely different item. I am unable to contact, log in etc. There is no number shown on the site. ...
May 17, 2019 by Haripriya
Fraud and cheating: Instead brand new laptop old and damaged laptop delivered by Filpkart (Filpkart) Open
I had ordered (prepaid order, ***** INR) Dell laptop ****I*, *GB, *TBHDD on **'th May **** online through Flipkart and received damaged old laptop on **'th May **** instead of brand new Dell. This is a serious case of fraud and cheating with th...
May 17, 2019 by Sanjivan Bhosale
Did not return my parcel lost it and did not refund my money (Elanic ) Open
I received an order on Elanic for which I dispatched the product soon after and after reaching the customer they decided to return it. Hence after my product would be returned to me via the same shipping provider (Delhivery). The order was retu...
May 17, 2019 by Aryan Rawlani
Fraudulent activity by website called LimeLine.In (Limeline.in) Open
Fraudulent activity from Limeline.in who claims to send brand new goods via their website which gives COD option. I placed an order for Kurtis online for an amount of **** in total for * products. However when received the parcel via Bluedart A...
May 17, 2019 by Pareen thakar
Wrong product received (glowille.com) Open
I had ordered a product worth Rs. ***/- on glowille.com with Order #GL************ on May *rd **** and they have sent a wrong product which is very cheap in quality. The company mentions easy returns and exchange on their website and they do n...
May 17, 2019 by Pooja bhat
Mistakenly order the product (BODGQ) Open
I ordered a product from this website. Help to cancel my order and refund my money....
May 17, 2019 by Degala karthik
Product not delivered (Helectronicsmarket.me) Open
I had ordered "PIQO: World’s Most Powerful ****p Pocket Projector,*" on **th March **** from "helectronicsmarket.me" website. This website is not working for a few days now. It's around ** days now and still, haven't received the product. I h...
May 17, 2019 by Suresh sakaray
Package not delivered (Pynkvilla.com) Open
I have ordered a pair of Nike phantom football shoes worth Rs.**** from Pynkvilla. But it has been more than * months now and they haven't delivered my product nor do they reply to emails or phone calls. My order id is pv****. I had ordered the...
May 17, 2019 by Areeb Manzoor
Order cancelled while the product is still in stock (Flipkart) Open
I have ordered the Asus Vivobook laptop ( firmament green) when it was showing the price of ***** on **-*-****. My order was confirmed by Flipkart and I paid the amount via credit card. Also, avail the exchange offer. But Flipkart cancelled my ...
May 17, 2019 by Gaurav Garg
Fraud and cheated by the company (Shoprishi.com) Open
I put order and paid the amount for Redmi Note * pro on Shoprishi.com. But it was fraud cheating done by this website....
May 17, 2019 by TRINATH NATH SHARMA
No delivery and no response for the queries (Utsavsuits ) Open
I have placed an order with Utsav suits for a suit costing **** as per site and they have rounded it to **** and I paid it. On **th May ****, I placed this order and have been not receiving any updates regarding the order. I clicked on contact ...
May 17, 2019 by Vanaja
Wrong product with very cheap quality delivered (Glowille) Open
I ordered one Kurti from Glowille site. It cost *** prepaid order. When I received the product you would be shocked to know the colour was blue. I ordered maroon and the design and print everything was different. It is of such low quality....
May 17, 2019 by Saba
Order cancelled by seller (Flipkart) Open
Yesterday I have ordered LGXboom ok** and payment also done from my credit card. Today I got an email. Seller cancelled my order and gave reason out of stock. However, my brother also ordered the same item after my order and his order got shipp...
May 17, 2019 by ANKIT ARORA
Company not processing return request (Drapino) Open
I ordered a salwar suit from Drapino and I got a cheap quality product which I don't think I will be able to use. So I sent an email to info.drapino@gmail.com for returning the product. They haven't processed my request and hence my money is no...
May 17, 2019 by Farheen Firdose
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's