E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Scrollstreet.com) Open
I had placed an order through this website and even after ** days, the product hasn’t been shipped. My numerous inquiries are unanswered. I am not able to approach them in any other way than email. My order no is SS******....
May 18, 2019 by Akash Sagolsem
Wrong product delivered (Banarasstyle) Open
I ordered a grey coloured lehenga priced rupees**** from banarasstyle. Firstly I did not hear about the delivery for a couple of days. I talked to the customer support and they ensured delivery after * days. The package was delivered but it was...
May 18, 2019 by Aparajita Sharma
Wrong product delivered (Limeline.in) Open
I ordered * Kurtis (designer Kurti no. ** and designer Kurti no.**) on limeline.in a Gujarat based company but I received * sarees which are of no use to me. I filled the form for a refund but didn't get any response. I contacted the company se...
May 18, 2019 by Leena Agrawal
Wrong item received (Infrill.com) Open
I ordered Cisco x jumper *pro *g smartwatch from infrill.com, Invoiced on * May **** for which I paid **** rupees. But I got a Chinese low-quality watch. When I filed refund I got no response. Please help me to get my refund. ...
May 18, 2019 by Harshad Parmar
Shoes not delivered (Resonix pvt ltd) Open
I ordered a sports shoes for cost *** on **th April ****. I have completed the payment. But there is no response till now. If you are able to help me please provide the solution. I shall be thankful to you for this....
May 18, 2019 by Ravindertanwar
I have ordered a palazzo but thats not delivered to me (Confluence of shopping) Open
I have also ordered a palazzo on the *nd of May. But that's not delivered to me. Is it a fake website?...
May 18, 2019 by Pragya gupta
Wrong product delivered (www.frillmobile.com) Open
I ordered grand combo JBL wireless Headphones And Jbl Noise Cancellation Bluetooth Earbuds. I received a very cheap quality and worthless headphones and wire headset. This is a fake site and these people are cheating customers for money. Ple...
May 18, 2019 by Sumit Rajendra Bhuingal
Package not delivered (Confluence of shopping) Open
I ordered on ** May but till now not delivered. [Order #*****] (May **, ****) Confluence Fashion Designer top-***. Please help....
May 18, 2019 by MUKESH DESHMUKH
Wrong item delivered (Jubliworld ) Open
I had ordered a smartwatch. They sent me a simple watch worth Rs. ***. I had sent you a photo. Now their number is busy....
May 18, 2019 by Kiran Rana
Incorrect product delivered returned no refund or replacement given (Theopulentstore) Open
I order a pair of Tomford sunglasses from the website www.theopulentstore.com. Order #*********. The payment method was cash on delivery. They delivered a package about ** days, however on opening the package I found that the sunglasses were o...
May 18, 2019 by Gajender negi
1 product missing (Nykaa ) Open
Placed order of **** on Nykaa recieved it in different packages. Ordered * quantity of dove intense repair shampoo but received only *. The bill states that the box contains both whereas it does not. When we tried to reach the company they said...
May 18, 2019 by Sidra Nadeem
I order redmi note7pro mobile but not delivered (Shoprishi.com) Open
I order Redmi Note * Pro mobile on *-**-****. I paid the amount of ***** but the phone is not delivered and the website closed....
May 18, 2019 by Ganesh Parupalli
Javshop.in Item ordered no response (javshop.in) Open
Item ordered on ** April online at javshop.in. There is no response on the status and they are not reachable on email or phone. Today the online site is down. ...
May 18, 2019 by K Chandra Bhushan
Nafa not releasing my money after withdrawal (Nafa.in) Open
I sold a voucher on Nafa and I raised the request of transferring fund to my Paytm wallet. * days passed but not yet released my money and not responding to emails also. These people are cheating everyone....
May 18, 2019 by Suresh Babu Thirumalasetty
Wrong product delivered (Infrill.com) Open
I have ordered Zeblaze THOR S *.** inch Super AMOLED *GB+**GB *G GPS Smart Watch but they have sent me different one which is completely different. Now they are not responding to any email....
May 18, 2019 by Rahul shakya
Snapdeal no response (Snapdeal Online Shopping ) Open
*st off all Snapdeal sellers are technical cheaters. They've sold me Avengers Thanos action figure. In the item, they never mentioned Hasbro of course, but putting up high-quality Hasbro Thanos pictures, setting a high price, that was the *st t...
May 18, 2019 by SOURAV CHAKRABORTY
Even providing proof of delivery item that i have returned the product still amazon is not respondin (Amazon Sellers Services Private Limited) Open
I have purchased a mobile phone from Amazon.in site but due to some problem in mobile, I have returned it through postal against my tracking no (EO*********IN). Even though the postal department giving proof of delivery on **.**.** that my prod...
May 18, 2019 by Sanjeep kumar sahu
Worst product delivered (Wedspack) Open
I ordered a product from this website. The product is not at all similar to that is shown on the website. Please do the needful....
May 18, 2019 by Ritu
Beautifulsaree.com Wrong product delivered and refund not provided (Beautifulsaree.com) Open
Ordered a saree worth Rs. *** and shipping charge is Rs. *** on COD. The product received is of different colour and worst quality. But the item which I received was not at all similar to what they are shown in the picture. Not even worth *** R...
May 18, 2019 by DIVYA
Package not delivered (Amazon India) Open
I didn't get a product but it is showing delivered in my account. There should be two items in a box but only a single product I got. After complaining about the issue they refuse to refund me back. They have given the same tracking id to two ...
May 18, 2019 by Poonam negi
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's