E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refund not initiated (Printland) Open
I ordered two pens of cost *** on * April expected was ** but delivered on ** April and too with one pen only of Rs ***. They told me that the rest of the money will be refunded. On ** May still, they are not refunding the money. I already call...
May 26, 2019 by Pallavi sinha
Refund not come (Amazon) Open
I have ordered a product from this website. But still, I have not received a refund. Please do the needful....
May 26, 2019 by Sameena
Defective product received (Peachmode.com) Open
I bought a product from peachmode but the product is defective. No response from the company even mailing so much time. Please do the needful....
May 26, 2019 by Sonika Singh
No refund from the company (Mobiclues.com) Open
My Mobiclues order no. is #****. I ordered Realme * Pro * GB ** GB mobile on ** Mar **** which has been cancelled on *st April **** by Mobiclues company itself claiming that they started own courier service. Kindly help me in the refund....
May 26, 2019 by Naresh Kumar
Defective product received (Flipkart Online Shopping) Open
I ordered a mobile phone Honor *s (Black,** GB) on the *th of May and received on the *th of May. After unboxing I check whether everything is good or not. Then I found that the speaker is not working as normally a phone should. So I contact cu...
May 26, 2019 by Rahul
No contact information shared (Shopdealclue.com) Open
I am from Banglore. I ordered Boat Bassheads *** Earphone from Shopdealclue.com on **th May at * a.m. I have paid the amount of *** INR through online payment (TEZ) including shipping charges. After checking about Voxya.com, I had come to know...
May 26, 2019 by Yashwanth C D
Received wrong product (Thefactorysale.com) Open
Ordered Huawei sports wireless earphones Buy * get * free from https://www.thefactorysale.com/. Order placed on **st May **** received this order on ** May ****. After paying amount seen that the product is delivered wrong. Tried to contact the...
May 26, 2019 by Nilesh Taware
Package did not delivered (Myntra) Open
I ordered a product "Lotus herbals" from Myntra and they did not deliver this on time. I complain about this on their website immediately when I did not receive the product on the mentioned dates. The website showed that they will deliver my pr...
May 26, 2019 by Shilpa Garg
Package not delivered and not able to track (Shopznow.com) Open
I want to complain on shopznow.com for not delivered the product in time or no update for a long time. I have ordered "mi band * fitness watch" For Rs.***/- on **th May **** at **:** am in shopznow.com. Till today I don't receive the product. I...
May 26, 2019 by Naveen
Magazine not delivered (Vasundhara Publications) Open
I have paid *** on **/**/**** to get monthly Annadata magazine from Vasundhara publications by post. I have been waiting to get to the magazine. * months completed but not yet received the magazine. I have complained about the same to their cus...
May 26, 2019 by Narasimha
Not allowed to return according to return policy (PayTM) Open
I ordered * products on a different date to Paytm app. I found size mismatch after delivered. I returned the product on the same date as delivered according to Paytm return policy (** days). But Paytm reject the return at the same time and bloc...
May 26, 2019 by Manisha Dhawaria
Product not delivered (Shoprishi.com) Open
I ordered Redmi Note * Pro mobile from shoprishi.com and paid the amount via upi method. But my product did not deliver. Please help to get the refund....
May 26, 2019 by Ganesh Parupalli
Unreasonable delay in product delivery and pathetic customer service (Pepperfry.com) Open
It's highly disappointing that such known online furniture store has unfulfilling service. It's been more than ** days that we ordered multiple products on Pepperfry while ordering we got the assurance to get delivery within a week. However, tw...
May 26, 2019 by Ashish Hans
Delivered wrong product (Willora fashion ) Open
I order one marron palazzo worth *** Rs. But I received the wrong product. I also mail to customer care but I did not receive any reply after so many times mail by me. I attached the image of the product I received instead of marron plazzo....
May 26, 2019 by Riya Doshi
Package not delivered (Mr. quirk) Open
I place an order on ** April and till date, I haven't received the order. Also, I mailed them so much time but no reply received. After **-** days I received mail your order is delivered you received shortly but still not received. Also not ref...
May 26, 2019 by Rahul K
Wrong product delivered (Utsavsuits.com) Open
I had ordered for a suit online through their website but what I recieved was completely different, ill-fitting and of very poor quality. I reached out to the customer support via email (Vaishali Shah) and I'm told since the product is not dama...
May 26, 2019 by Priya Mathews
Package not delivered (Coverism.co.in) Open
Ordered * covers for *** on Jan ** in this website. Didn't receive it till date. Moreover, the website has crashed. I demand a refund for the same. Such a fraud company!...
May 26, 2019 by Aishwarya Sadagopan
Package not delivered (Confluence Fashion Designer ) Open
I ordered Saree to *** and paid that money. But my order is not received. Please help....
May 26, 2019 by Abbas
Package was delivered damaged and unlike advertised (Scroll Street) Open
The product ordered was a metallic laptop table meant for bed use, advertised as Cozy desk. The delivered product had no such branding on its box and the product was damagedM(dented and bent). Its legs are jammed to the extent that they couldn'...
May 26, 2019 by Suprateem Banerjee
Package not delivered/customer harassment (Www.shoetrendz.com) Open
I ordered a watch from the site which was returned. Since money is not returned, I exchanged for pair of shoes. These were sent to me with a size smaller. They were promptly returned. However, the owner refused to acknowledge the receipts of th...
May 25, 2019 by Rajeshwar Singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's