E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Cheated me over price (Clutch ) Open
She cheated me by selling products of **k at **k. Please do the needful. ...
May 28, 2019 by Rajni
Dresses not delivered and inappropriate language used (Darling diva by anuraj) Open
This complaint is regarding an online boutique "Darling diva by Anuraj" on facebook. I have paid ***** Rs on *th Feb **** through bank transfer. She has not responded for * months about anything and one day she just uses foul and vulgar languag...
May 28, 2019 by Priyanka
Wrong product sent (Banarasstyle.com) Open
Banarasstyle.com — saree purchased online, order no. bs************. I'd ordered a saree online from the website banarasstyle.com. I paid *** Rs for the same and the saree that I've received is a completely different saree and a very cheap on...
May 28, 2019 by Apurva Sharma
received completely wrong products (Bigfashionhub.com) Open
I ordered a product from this website but I received completely wrong products. Please do the needful. ...
May 28, 2019 by K satyanarayana
Package not delivered (BODGQ) Open
Purchased powered suitcase cost is $** only but they deducted Rs. **** and no reply to emails. No contact number on the website. Request don't purchase anything from this website.http://selectronicsstore.store...
May 28, 2019 by Sanjeev jain
Product not delivered and payment has been made (Confluence of shopping) Open
I have placed an order on **th May. They called me to confirm my order and said that it will deliver on **th May. But the product is not received. Also, they are not replying on the mail. Contact no which was provided from their side is going s...
May 28, 2019 by Megha
Fake product received (Jbl) Open
I ordered for JBL flip portable speakers but when I have opened the parcel I was shocked to see that it's the fake product and its not working. So request you to take necessary action on the fraudulent website owner....
May 28, 2019 by Vipin Chauhan
Return of products restricted (Paytm Mall) Open
On *th May I placed * group orders. In one order I ordered * shirts and * trousers while in the other one I ordered ** sarees. On receipt of a few of them, I observed that the products were not supplied as shown in the pictures on the website o...
May 28, 2019 by Kapil
Wrong product delivered and no information regarding return or refund (House of lehengas) Open
I had ordered a greyish white Kurti. But it was delivered a totally different product. I emailed the company yesterday but there is no contact made to me by them. I received the item yesterday **th May ****....
May 28, 2019 by Angela kh
Damage product delivered (Flipkart) Open
I wanted to file return request against a damaged product but the company Flipkart blocked my account. I have been requesting them to return the product since I received. They have not taken any action on it today i.e **/**/**** they unblocked ...
May 28, 2019 by KRATI PATHAK
Amount refund not settled fully (Udaan) Open
Placed order for * sets of sarees ( Suppler Archit Enterprise, Surat) ie *+*+*+*. Placed return request of * sets. They have refunded for * pcs and now neither Udaan nor supplier is taking responsibility for same....
May 28, 2019 by Kiran Chavagonda Patil
Package is untraceable (Amazon.in) Open
Order dated - **-May-**** Order #***-*******-******* Order total - *,***.** (* item) I made this order but eventually required size small for my ** yr old nephew. Put across several notifications to Amazon requesting to replace my order with...
May 28, 2019 by Noel Sandip Mahalder
Purchased under no cost Emi and charge interest (Amazon) Open
I purchased one plus *t mobile while there was no cost EMI. The bank charged interest to me so I contacted Amazon. Initially, they accept I put an order under no cost EMI and now they said it is not under no cost EMI and interest charged by you...
May 28, 2019 by Sunit Patel
Fake product arrived (Todaylivedeal.com) Open
I ordered for Combo Offer Bluetooth Jogger QC** With KW** Pro Android *.* Smart Watch Phone MTK**** quad-core *GB ** GB *.** inch ******* Screen with *.* MP SmartWatch as offered by the website on **/*/****. The product arrived on **/*/**** and...
May 28, 2019 by Manu Ramachandran
Not refunding the coupon (Myntra) Open
Ordered Tokyo talkies jeans on **nd May. As per Myntra agent tried calling me number not reachable. I got a message. I tried calling his number but I couldn't reach him. Myntra delivery person updated to his management as a customer refused the...
May 28, 2019 by Pavani
Not accepting return (Paytm Mall) Open
I got used old shoe from paytm mall and they are not accepting the return. Please do the needful....
May 28, 2019 by Jagath odiyana
Replacement not processed (Flipkart) Open
I've bought a GoPro Hero Action Camera from Flipkart. I have received the item on ** May as defected. So, I've applied for a replacement on **th May. I've been making relentless calls to the customer support of Flipkart asking about the status....
May 28, 2019 by Saran
Package not delivered (Confluence of shopping) Open
I ordered Kurti on this shopping site. I get to know through FB. I ordered by believing on this and pay online as no other option was available. After two days I received a phone call and said your package delivered on **th May. Now, mobile no ...
May 27, 2019 by Naincy
Wrong and cheap quality product delivered and not returning the product as well (Utsavsuits.com) Open
I ordered a set of * lehengas on Utsavsuits.com but I got totally different and cheap quality products. The delivered product is totally different from the product given on site. They have not provided their customer care number too anywhere. W...
May 27, 2019 by Anju Sagar
Fraudulent by shopeclues (Shopeclues) Open
I ordered (order id *********) a Lenovo k* note ** GB smartphone on **.**.**** and made payment in advance. On **.**.**** I got a parcel from Shop clues having a used old Lenovo k* note. Within half an hour, I submitted a return request to Shop...
May 27, 2019 by Biju k
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's