E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Blackbora.com) Open
I have confirmed with FedEx they are returning the order to the blackbora but they are not believing me and don't reply to my emails. I have ordered real me * back covers of worth Rs. ***. My order number is *****. Tracking number is *******...
Jun 01, 2019 by Abhishek kumar
Item not matching (Dotzot) Open
I bought a combo of * shirts it's not the same what I ordered. It differs in colour and quality. No way to contact them call not going....
Jun 01, 2019 by Tobi George Thomas
Wrong product delivered (Bestphonemount ) Open
The product delivered to me is not the actual one which I ordered. Also, the quality of the product is quite cheap....
Jun 01, 2019 by Jayanta Das
Received wrong product (Banarasstyle.com) Open
Ordered pink netted lehenga in banarasstyle online shopping portal. I got some other lehenga which is not at all related to the ordered one with cheap quality. I tried to contact the team through email. But got no response. Checked in facebook...
Jun 01, 2019 by Sindhuja annareddy
Package not delivered and no tracking details (Mr.quirk) Open
I came across an Instagram ad about casual clothes at a very much affordable price. On **st May ****, I ordered * products worth a total of Rs. ***. The order was placed and now I am not able to get any details of the shipment. I am not able to...
Jun 01, 2019 by Nirmal Raj
Delivery pending by the company (Shaavis Wardrobe) Open
On the website, I ordered a t-shirt for Rs *** on **nd April ****. I have received a confirmation on email however till date no delivery. They do not respond on support email and there is no customer care contact number....
Jun 01, 2019 by Sandeep Saha
Product not same as shown on website / Defective (Bigfashion Hub) Open
I placed an online order #**************** from Big fashion Hub for amount ****/-. There were * cotton shirts I got the delivery within *-* days. I was shocked the product was totally different from the website. They have specifically mentioned...
Jun 01, 2019 by Sameer Dastagir Shaikh
Still haven't received my order (Mr. quirk) Open
I had ordered two white graphic tees on *th of may this month. I had paid fully via online payment. It's going to be a month. My products are not delivered. I tried contacting them but they are unreachable. I want my money back. This is just no...
Jun 01, 2019 by Ahona Banerjee
Refund not received (Shoprishi.com) Open
I bought Redmi note * Pro on the *st of May for Rs. *****. Never received the phone. I paid from SBI with upi link. I asked for the refund which I haven't received so far. No response to calls or emails. Please help....
Jun 01, 2019 by Mohinder Bath
Payment successful order not showing on order box (Aliexpress.com) Open
Payment successful but the order not showing on order box. I tried *-* times to order the product all its failed with some reason (non-payment deducted). Last it went successfully completed payment and my money from bank deducted. Then, after I...
Jun 01, 2019 by Afreed ahmed
Damaged and wrong product (ezeedeals.in) Open
I have ordered JBL Flip * Bluetooth Speaker & Get TWS Mini Earpod Free (EZE******). But I have received a wrong and damaged product....
May 31, 2019 by Aditya vamsi
Wrong package received (Clothquick.com) Open
I ordered a combo pack of three Kurti but they delivered * sarees cloth with worst quality. Please help me in the refund of the amount....
May 31, 2019 by Anjali bisht
Package not delivered (OYY FASHION) Open
I placed my order on * May. Order no #****** but after ** days order not received. Parcel tracking no mhde**c*c* moon-express. Please resolve my case. Because of its fraud company oyy fashion....
May 31, 2019 by NIKHIL KAMLAKAR MALVANKAR
Flipkart deliver dead gaming mouse not provide replacement (Flipkart) Open
I purchase a gaming mouse from Flipkart this dead on arrival. I contacted Flipkart they said me please raise a request for a replacement. I raised request *st time. They have rejected with mail seller can't replace products. *nd time also new r...
May 31, 2019 by Manoj kshirsagar
Package not delivered (Bootees.in) Open
I had placed an order for full sleeve t-shirt on **.**.** and paid the amount online because they didn't have the Cash on Delivery Facility. After about a month I tried reaching them on Instagram handle regarding my product status they kept on ...
May 31, 2019 by SAHU FARNANDIS
Wrong package delivered (Sugarcomb.in ) Open
I had ordered a trimmer but it was not working. I delivered it back. There is still no response. The phone is not working. No response to mail also....
May 31, 2019 by Mohammed noaman
Package not delivered (Confluence of the shopping) Open
I ordered a designer kurta from this site on ** May but I did not receive yet. After some time I search on google and there are many complaints saw against this site. So I knew that it is a fraud with me. So help me and refund my amount. I paid...
May 30, 2019 by Jamila Mohammed
Faulty television delivered (Flipkart) Open
I have ordered mi ** Pro LED TV last month. Due to official work, I was outside and the installation was done taken care of my friend after that due to cyclone power disconnected in Odisha I never get time to check the TV. While checking last...
May 30, 2019 by Priyabrata lenka
Green soul chair purchased at amazon (Amazon) Open
I purchased the green soul office chair from Amazon. It was not a good mechanism. I complain so many times but Amazon & green soul company, not solved my problem....
May 30, 2019 by Bommera ashok
Package not delivered (Mi Band 3 ) Open
I want to complain on shopznow.com for not delivered the product in time or no update for a long time. The company contact number is not working and I call on it many times and they are not giving email reply also. I have ordered "MI band * f...
May 30, 2019 by Riya Agrawal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's