E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
For refund not received (Flipkart) Open
My Flipkart account id is **********. I order * items and paid **** Rs but I got * item which I return and I got my refund **** for * item. But which item was missing I have not received my refund. I call Flipkart customer care, again and agai...
Jun 03, 2019 by Manju
Order not received (Shopznow.in) Open
I have order MI band * on **-May-**** at *:** pm. My order no #***. I have not received any information about my order. Please help to refund my money....
Jun 03, 2019 by Nishant jain
Package not delivered (Conflence Of The Shopping) Open
I have ordered from the confluence of the shopping on ** May but not receive any information yet. After three or four days of ordering the company website not show any more how can I get my money back....
Jun 03, 2019 by Dauli
Wrong cheap product delivered (Shrugi.com) Open
I had ordered a Kurti worth Rs. *** from www.shrugi.com. Order Number: SG************ and paid the amount. A cheap torn product entirely different from what I chose was delivered. No response from them now for return and refund. Please help....
Jun 03, 2019 by G Asha
Wrong delivery of product (Andriod 7.1) Open
They are a cheating company number * cheaters. I had ordered for an Android *.* *G GPS smartwatch but I have received a quartz watch of just *** Rs. Are they really a branded company? If they can reply to the complaint I have the evidence also ...
Jun 03, 2019 by Vishruth Vidyadhar Prasad
Wrong materiel delivered (Beautifulsaree.com) Open
I had selected a saree online for *** on the cod basis. I had got the parcel too within a week but when I opened the parcel it was totally crap and I got shocked. The saree which I ordered was not there instead of that there was just plain whit...
Jun 03, 2019 by Chetna
I have been deceive by iphone clone (Perfect and easy deals) Open
I have ordered an iPhone * plus but they delivered me an iPhone * plus which is a clone and they aren't answering my calls and messages. I tried a lot to contact them but it's not working. I tried complaining in consumer sathi but it didn't hel...
Jun 03, 2019 by Dolma
Duplicate product received (Sugarcomb.in ) Open
These guys sugarcomb.in have opened up a new company called fabzz.in by the same address and phone no please be careful. My package not delivered till yet....
Jun 03, 2019 by Mohammed noaman
Order not delivered (Shopznow.in) Open
I order mi* band watch on ** May **** at **:** pm. It doesn't get delivered to me. Please help to refund my money back....
Jun 03, 2019 by NAUSHAD SURVE
Cheap product delivered (Vastrova ) Open
I ordered on Vastrova.com, they delivered a very cheap product. Their customer care asked me to courier their product and they would add the money to the wallet deducting courier charges. I returned the product and ordered a different dress usi...
Jun 02, 2019 by Sripriya Elisetty
Product is not same as shown in picture (Texotile) Open
For * times showing that the product delivered to me is not the same as they are shown in the photo. Please help....
Jun 02, 2019 by Arti pagariya
Delay and fraud committed (Grofers India Pvt Ltd) Open
I place an order on June *st for the set of products to be delivered on June *nd between *-*. The next day delivery guy gets assigned and for the whole day, this guy neither calls me nor pick the call. I have the call logs which I am intentiona...
Jun 02, 2019 by Aman singh
Return requested but no pickup since 3 weeks hence no refund (Myntra) Open
The product I received was a size smaller so I requested a return of the product on ** May. But till now no action has been taken. I have called them * times but each time I get only one answer to wait for ** hrs. Every time the consumer care s...
Jun 02, 2019 by Kapil kumar yadav
Package not delivered (Shopznow.in) Open
I want to complain against shopznow.in for not delivered the product in time or no update for a long time. I have ordered "mi band * fitness watch" For Rs. ***/- on **th May **** at **:** pm in shopznow.in Till today I didn't receive the produc...
Jun 02, 2019 by NAUSHAD SURVE
Refund not received (Flipkart India) Open
I have ordered Ac on */*/** and cancel the same on */*/** and Flipkart mail me to receive the refund on or before */*/**. I call to customer care many times they provide me refund details than call my bank. Customer service confirmed that they ...
Jun 02, 2019 by Prayagraj shah
Fraud company flipkart (Hitachi) Open
I have ordered this AC almost a month ago from Flipkart and now I am calling them daily from last ** days for resolve ac cooling problems but even after their daily false promise, no one has come for replace repair. As per company policy the in...
Jun 02, 2019 by SIDHANATH RATH
Order not get delivery (Shopznow.in) Open
I order mi * band watch on ** May ****. It doesn't get delivered to me. Please refund my money back....
Jun 02, 2019 by Chaitanya Deshmukh
Package not delivered (Confluence of shopping) Open
I ordered a top on this site confluenceoftheshopping.com as the link shown on Facebook. I ordered the top on **/*/** and payment through online but till today I haven't got my order. This site is just fraud. This company should be get closed pe...
Jun 02, 2019 by Shivangi kapoor
Gift card not delivered (Swychgiftcardsindia) Open
I bought a *** Rs Paytm gift card from them and they promise to deliver gift voucher in ** hrs. As they said they delivered it and when I try to redeem gift voucher it is showing invalid code. They not responding on mail and also on call. I don...
Jun 02, 2019 by Sameer
Carrier 1.5 Ton 3 Star Split Inverter AC with Wifi connect white (Flipkart) Open
I have purchased carrier *.* Ton * Star Split Inverter AC with Wi-fi Connect - White (**K * Star Breeze Hybrid jet Wi-Fi Inverter R***A (I***) / **K * Star Hybrid jet Inv R***A ODU (I***), Copper Condenser) from Flipkart on **th May **** and r...
Jun 02, 2019 by Deepak Sharma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's