E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refund not processed by flipkart (Flipkart) Open
I have ordered Sparx shoes from Flipkart worth Rs. *** but due to some quality issue I had returned on **th May. Usually, Flipkart issue the same day refund. But in my case, I have closed my mobile no. * months back but the profile is going on ...
Jun 05, 2019 by Nikhil lanjewar
Not got what was promised (Limeline) Open
I ordered a saree from limeline. It doesn't even the same from the picture and it's an old looking used one. They are not picking any call I tried cancellation of the order first and now I am trying to return but no response from them....
Jun 05, 2019 by Akshat Tomar
Package not delivered (Hoodlery.com ) Open
I had ordered a t-shirt ** weeks ago and yet there is no update. The official Facebook page is no more. The site is there no reply from the emails. ...
Jun 05, 2019 by Sambit Swain
Product declined by the Flipkart (Flipkart) Open
I have ordered Samsung galaxy s* phone from Flipkart at Rs **** as shown in the video. After processing order they have placed my order for shoes and are denying to send my phone by saying it was a technical error from their side. They should s...
Jun 05, 2019 by Danish kapoor
Package not delivered (Amazon.in) Open
On *rd June ****, I had ordered a product from Amazon.in and was guaranteed by *th June ****. I also got the SMS regarding the same which had the number to the delivery guy and a pin at *:** pm on Tuesday *th June. Whenever I called this guy he...
Jun 05, 2019 by Chetan Khandge
Fraud done with me (Snifkart) Open
I purchased a product from Snifkart cost ****. I got a call from Snifkart agent Yogita for the winner of the *nd prize. So they demand ***** for file charge. After that again, they demand account verification of **,*** but I did not receive pri...
Jun 05, 2019 by Mahendra singh rawat
Refund and cashback (Cool Winks ) Open
I had ordered a * pair of sunglasses from cool winks under the scheme of ***% cashback. But after receiving the product I contacted their team and told them to give me my cash back. They told me to wait for ** days and then they have sent a mai...
Jun 05, 2019 by Rajput Mayank Singh
Complaint against Flipkart customer service Xpressbess delivery service and Flipkart logistics (Flipkart Internet Private Limited) Open
I had ordered a mobile, watch Ambrane power bank and Mobile back cover. All items expect mobile back cover delivered on time. For this mobile back cover, I had faced rude behaviour of delivery agent and raised the same as a complaint to Flipkar...
Jun 04, 2019 by Krishnakanth Mathi
Package not delivered but payment done in advance (Originals_stores) Open
I have been cheated by the sum of Rs. ***** by a page on Instagram named Original_stores. The person after getting the payment of Rs. ***** has blocked me from everywhere. I am feeling helpless as I didn't get my money nor any product in return...
Jun 04, 2019 by Pallavi Bothra
Online order not received (Hoodlery) Open
I had ordered a t-shirt on **nd April'**. The amount was deducted but I never received any confirmation email or message. I never received any update/order number/delivery details from them. The product never reached to me....
Jun 04, 2019 by Rajni Rawat
Online ordered dress not delivered (Clothesmart.in) Open
I had ordered for a full gown online from the website clothesmart.in on *nd January **** for the amount of Rs. *** and the paid the same amount on online on the same day while ordering the product through my google pay account. Today as on **-*...
Jun 04, 2019 by KOWSER AMINA
Sari bhandar different and cheap quality saree delivered (Sari bhandar) Open
Sari bhandar - Different and cheap quality saree delivered. I ordered * sarees (OrderNo. *****) for ₹****/ on **th May **** and got it delivered on *th June ****. But the saree I received are different and cheap quality. I tried to call them...
Jun 04, 2019 by Eti Karnawat
Delivered wrong product (Sareepic.com) Open
My mother ordered a saree from "sareepic.com" and they delivered a wrong saree. We want to return it but there is no return option available in our login. At the time of purchasing, they said that you can return the order within ** days but now...
Jun 04, 2019 by Revanth
Package not delivered (Shopznow.in) Open
I have ordered MI band * watches on ** May **** in this site. But I didn't recieved any information about my order. So please refund my money....
Jun 04, 2019 by Kantapureddy Naveen
Redmi note 7pro booked but still not delivered (Megaabuy) Open
Regarding my new mobile was booked from the online app. I called "megaabuy" order number ****on dated May **th ****. I made payment by a/c in central bank of India Perungalathur from my account number ********** paid sum of **,*** Rs. Hence the...
Jun 03, 2019 by K.Arvindaraj
Money fraud done (Sai.patel_ ) Open
A girl on Instagram having user name sai.patel_ manipulating many people on the account of Paytm investment and get **% return. She has UPI id invest.paytm@rbl. I have invested **** but after getting payment she blocks me....
Jun 03, 2019 by Aadesh
Order cancelled and no refund happens (electronicsagoral.info) Open
I placed an order with electronicsagoral.info and noticed that twice amount (approx Rs. ****/-) has been deducted from my account. Where else I placed the order when the price was $*.** and I immediately cancelled my order. I was told that wit...
Jun 03, 2019 by Sadeesh
Wrong item received (Banarasstyle.com) Open
Saree purchased online, order no. bs************. I'd ordered a saree online from the website banarasstyle.com. I paid **** Rs for the same and the saree that I've received is a completely different saree and a very cheap one looks like worth *...
Jun 03, 2019 by Kanchan Shukla
Receiving wrong products (Wirelessdeals.in) Open
Receiving the wrong products. Also trying to get touch them but I can't able to contact them regarding those wrong products....
Jun 03, 2019 by Vinothkumar
Fake product delivered (Fastroly.com) Open
I have ordered two Kurta's from this site and got two cheap kurta's which are nowhere similar to what I ordered. When I tried to contact customer care number is unavailable and no reply for emails as well. I could see similar complaints raised ...
Jun 03, 2019 by Nayana Sivankutty
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's