E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Defective gown received (Ciaraa) Open
I purchased a yellow gown from Ciaraa. While I tried I found stain and inferior quality of cloth. The cloth and design in advertising and the piece I received had great difference. Thus, I want to change or get my money refund. I am just shock...
Jun 06, 2019 by Vivek Prakash
Received sarees instead of dresses (Limeline.in) Open
I have ordered * Kurti and * dresses which costs a total of **** with order #******. I received sarees instead of these dresses which are of so cheap. I have filled return and refund form available in their site and even called them many times....
Jun 06, 2019 by Nitchanametla Harshita Mukhi
Wrong product delivered (Ajio.com) Open
I placed an order at Ajio.com on **th May ****, which consisted of * products from Superdry. I paid a total of INR ****.** for the complete order. Shortly I got an update from Ajio that * product has been cancelled & they refunder INR ****.**. ...
Jun 06, 2019 by Robinder Patyal
Refund not processed (Amazon India) Open
I had ordered an anti-static grounding mat on ** January **** from Amazon.in with Order# ***-*******-*******. When the mat came in with a hole and with rusted components. I filed a return request. Since pickup service was not available in my re...
Jun 06, 2019 by Ram Kishan Sharma
Package not received (Hoodlery) Open
I order * t-shirts on ** April **** and make the Payment through PayPal. But till now I haven't received my package. I have already sent many emails to Hoodlery but no response from them. Order no ****. Screenshot attached....
Jun 06, 2019 by Gaurav kavra
Fraud done with me (Limeline) Open
Maine * gown aur saree mangwai thi. Unhone cheat kiya ghatiya si * saree di jiski cost *** Rs bhi nahi hogi. Unhone fraud kiya aur complain krne pr account hack krne ki koshis ki....
Jun 06, 2019 by Monika dixit
Charging customer for paper carry bag with brand & logo printed (Brand Factory) Open
We purchased a few merchandises from Brand Factory a division of Future Lifestyle Fashions Ltd. At the time of billing, we were asked to pay for the carry bag. As the merchandise could not be carried barely in hands we helpless and we paid Rs.*...
Jun 05, 2019 by Nitin Agarwal
The product is different from I choose (www.shrugi.com) Open
I had ordered a Kurti worth rupees *** from www.shrugi.com order number SG************ and paid the amount. A cheap torn product and it comes entirely different from what I choose was delivered. I called the company but no response from them. P...
Jun 05, 2019 by Ompatel
No refund received (Turmswear) Open
I ordered a shirt from that online platform named Turmswear. They didn't deliver the product within their estimated time and after that, I asked them to refund my money, but they didn't refund it. So I asked them to send that shirt to a new add...
Jun 05, 2019 by Ankit Gupta
Refund not initiated yet (Shein.in) Open
My order id is BKK*****. I had ordered * jeans on **th May. I expected it to be delivered till **nd May but I received on **th May. So I applied for return. My return Id is *******. Shein provides for two options one is self sending and the oth...
Jun 05, 2019 by Ria verma
Fake material or electronic goods supplied against order as per website description (Infrill.com) Open
I requested the smartwatch Zeblaze THOR S *.** inch Super Amoled *GB+**GB *G GPS smartWatch which is shown on the website which would be a fantastic watch & feature which is shown on the website. I placed an order for this because I like this w...
Jun 05, 2019 by Manoj Kumar
Warranty service not provided (Flipkart Internet Private Limited) Open
To Flipkart customer care Order no OD****************** Regarding my account, not login. I had already told that goods which I purchased that is for my personal used only. I had purchased for my close family members only. Then also...
Jun 05, 2019 by Chetan thorbole
Instead if 4 sets of salwar suits they send me a piece of cloths (Anarkaliclub.com) Open
I have ordered it from Facebook with the name anarkaliclub.com where there was a discount in kurtas so I have ordered * sets of salwar suits. But when I have received it they send me the only piece of cloths which I have open in front of a deli...
Jun 05, 2019 by Anjuli gurung
Amount deducted 2 times (ZENCART) Open
I purchased briefcase from the bodgq website as I got a promotional offer on Facebook for *.**$ but I was charged **.** USD. This website doesn’t provide any customer contact details to cancel the order or initiate a refund. It is a complete ...
Jun 05, 2019 by D.RAGHAVENDAR REDDY
Fraud/fake online smartphone company (Phoneskart) Open
I have made payment of Rs ****/- through Paytm portal for a smartphone from phoneskart.in website, which I realise later to be fake. I have just received message of the order placed successfully and after that no update on dispatch or any kind ...
Jun 05, 2019 by Amit
My Myntra account locked without prior notification (Myntra) Open
My Myntra account is locked by the Myntra so I am not able to log in. There are open orders which I want to return worth ***** Rs. I am calling again & again to Myntra customer care but customer executive not giving any reason why they have loc...
Jun 05, 2019 by Shweta
Wrong dress material (Limeline.in) Open
I had ordered one designer dress from limeline.in. The order was delivered through B*C logistic (AWB No *************). I paid cash on delivering (Rs ***). But I have received a dirty and used saree. I called on customer service number but no r...
Jun 05, 2019 by Bhawna Chaudhary
Order not delivered (Cart Savvy Bunny) Open
I have purchased shoes from Cart Savvy Bunny and made card payment but after * hours got mail order not confirmed. After so many emails and facebook chat tried tracing them but they are not reverting. In facebook chat box come to know the compa...
Jun 05, 2019 by ATUL SHARMA
Infrill.com delivered different watch (Infrill.com) Open
I had ordered from the website infrill.com kw** smartwatch but I had received y* smart watch those have **** Rs different in price. I did a complaint against this but no reply from the company side. infrill.com is a fraud company. There is no c...
Jun 05, 2019 by Kapil dev
Refund not processed by flipkart (Flipkart) Open
I have ordered Sparx shoes from Flipkart worth Rs. *** but due to some quality issue I had returned on **th May. Usually, Flipkart issue the same day refund. But in my case, I have closed my mobile no. * months back but the profile is going on ...
Jun 05, 2019 by Nikhil lanjewar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's