ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

My product not delivered (Shopupi) ^Open

I have ordered through Shopupi website a Redmi Note * Pro on **.**.**** by making online payment (Google pay app) of Rs.**,***/-. The order was confirmed by vide No.********. I was informed that the delivery will be made by *-* days. Till now, ...

Apr 16, 2019 by Sushil pal

Did not receive prepaid order (Shopkin.in) ^Open

I had placed an online order (* jumpsuits) worth **** INR with an online shopping website called Shopkin (https://shopkin.in/) on March **, ****. Next day, I received a call from +**-********* informing that my order will be delivered on April ...

Apr 16, 2019 by Preeti Kamboj

Order not delivered (Shopupi) ^Open

I ordered Redmi Note * Pro on * April. The order was confirmed but yet not received. My order id is ********....

Apr 16, 2019 by Sara

Delivered wrong product and not responding for return request (Fiabell.com) ^Open

I ordered a saree from fiabell.com. They delivered completely wrong saree which is a different model, design and colour. Also, that is a very cheap quality. They are not responding to my return request. Please help me. I need my money back. ...

Apr 16, 2019 by Shanthi Burela

Wrong product received (Big Fashion Hub) ^Open

I ordered * combo shirts with a solid colour. But received the wrong product. Order no is ****************. So I sent mail for return back and refunding money. Still not getting any update....

Apr 16, 2019 by Anand U

Ordered item not delivered (Vistaclothes.com) ^Open

We got cheated by vistaclothes.com. I ordered an item with order number ****. I paid them online but item not delivered. Order status is processing and their customer care number is switched off....

Apr 16, 2019 by Hitesh Malhotra

Delivered different brand product (2k19offers.com) ^Open

I booked sony wireless earphone. They sent some local brand product and I mailed them but they didn't reply. They don't even have customer care no. Please help me out....

Apr 16, 2019 by Siddaling Kamble

Mobile not received (shopupi.in) ^Open

I booked a Mi note * Pro from Shopupi.in on */**/**** and did a payment by PhonePe. I paid the total amount of Rs.*****. After the successful payment, I got the order Id ******** and asked me to wait for another ** hrs to get dispatch number to...

Apr 16, 2019 by P. Ramakrishna

Order not delivered (Shopingkaro.com) ^Open

I had booked a Redmi Pro * through shopingkaro.com on**th April ****. As per them, the product should reach within * to * days. But till now product not delivered and while calling they are not responding. This is purely harassment to customers...

Apr 16, 2019 by AJAYKUMAR RAY

Package not delivered and also not cancelling my product (Nykaa ) ^Open

I ordered * product from Nykaa (prepaid) on *st April but still, it's not delivered and now I'm asking to cancel the product but no one is resolving my issue. All customer care executive is saying you will get the update within ** hours since *...

Apr 16, 2019 by Komal Maurya

Products not received (Nykaa ) ^Open

Order number #********-******* This is ridiculous. I ordered products from Nykaa. I have not received all the products. I sent an email and the customer consultant asked me for the receipt box and products I received. I sent her. What they gu...

Apr 16, 2019 by Ritu

Wrong items delivered (willora fashions) ^Open

I ordered two kurtas from https://www.willora.com/. Order Number: WLR************. Amount paid: ***/- The order I received was different from what I ordered and of very cheap quality and not my size too. When contacted them through the mai...

Apr 16, 2019 by Ashwini Supala

Cooler not working (Flipkart) ^Open

I ordered a symphony air cooler from Flipkart on **/**/**** and it was delivered on **/**/****. The cooler was working fine till **/**/**** but after that, the water pump stopped working. I have been trying to contact both Flipkart and symphony...

Apr 16, 2019 by Abish vijayan

Package not delivered (Vista clothes) ^Open

I have placed the order for Green & Magenta printed satin chiffon saree on **th March **** order number #****. It has been ** days almost still my order has not been received yet. ...

Apr 16, 2019 by Manisha Agrawal

Package not delivered (Jaxtakart.com) ^Open

I had ordered an LG mobile battery. The company shows an estimated delivery of * to ** days but my product took ** days yet not delivered. I called customer service he told your product has couriered by us but then I track the status of my prod...

Apr 16, 2019 by Vishal Ravish Giri

Very poor quality product delivered (Vastrova.com) ^Open

On Feb *rd I placed an order for a dress from Vastrova.com which I found through Facebook. Dress cost was ₹ ****. It was delivered after ** days. The product that I received was not the same one I saw on their website except the colour. They ...

Apr 16, 2019 by Deepthi L

Security amount not refunded (Filipzon online shopping) ^Open

I have taken distributorship of filipzon to deliver their herbal product on Feb **** I have paid ***** Rs for security amount. After that, they have sent me the herbal product and not given customer details of where to deliver. Till now last tw...

Apr 16, 2019 by Shamim Ahmad

Package not delivered (Knightriders.stores.zone) ^Open

I had ordered a jersey from this website on ** Mar **** of Rs. ***. It was ordered by my husband Mr Varun Khushani. I received a message confirming the order however the package is not delivered. Also, the website is not functional now. Attache...

Apr 16, 2019 by Sonal Thakore

Refund not given (Pynkvilla) ^Open

I placed an order of Rs. **** for a mobile cover for one plus *. Since it wasn't delivered I mailed them for a refund. But there was no response from their end. I request you to please look into this get my refund processed to me....

Apr 16, 2019 by Md azahath ali

Fraud done by the company (Avkcart) ^Open

I have purchased one saree. What they have shown in the picture and what they have given was totally different. The product what they have sent is such cheap quality. Now they are not taking the call and also they are not replying through the m...

Apr 16, 2019 by Chitra