E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Damaged and fake product received (Dealclear.com) Open
I ordered beats powerbeats * on *th July ****. But I got damaged beats powerbeats *. The product was totally damaged not working. I mail at support@dealclear.com but the email bounced back. No customer care contact number in dealclear.com. How...
Jul 09, 2019 by Milankumar dhaduk
Incorrect product delivery fraud & mental harassment (Flipkart) Open
On **th June ****, I had ordered a Seiko chronograph analogue watch with an order id OD****************** from Flipkart which got packed and shipped by **th June and delivered by **nd June. But to my shock when I opened the box it was a Timex h...
Jul 08, 2019 by Sourav Modak
Fake product sent (Shopdealclue.com) Open
I purchased JBL earphones but this is fake because of this sound and bass. Please refund my money. Shopdealclue is a fraud company....
Jul 08, 2019 by Harsh verma
Defected kurti supplied (Shrugi.com) Open
Defected kurti supplied by Shrugi.com. No return option available. I talked to customer care no on */*/**. They suggested to email the problem. I mailed them on */*/** but no reply till today */*/**. Now customer care no is not picking up the p...
Jul 08, 2019 by Pawan Kumar Gupta
Goods received of wrong size and of inferior quality (Fashiondial.in) Open
I received a pack of * cotton shirts from fashiondial.in on *th of July ****. Shirts delivered were of the wrong size and of inferior quality. I sent an email to the company but they didn't respond. After that, I sent several emails to them but...
Jul 08, 2019 by Rupesh Kumar
Package not delivered (Hoodlery) Open
I don't receive my order. I ordered sports shoes from Hoodlery site. But I'm not receiving any updates from them regarding shipping or dispatching my product. I ordered on *th July **** by online mode. Now, Its feel like I have stuck & gonna lo...
Jul 08, 2019 by Ankalesh b. mahale
Wrong product received (Fliprr.in) Open
I had requested an efone X *G Notch Display Android SmartPhone Face ID | Fingerprint Sensor *.**-Inch HD+ Octa Core ****mAh Smartphone with Free NextGen Fitness band Or Designer Locket shaped ** GB Pen Drive or High speed Charging Cable. but i...
Jul 08, 2019 by Anjan Kumar Sahoo
Package not delivered (Myntra) Open
I have placed an order with * products and I have received only *. I have received a refund for * products but I have received a refund only for * product. Every day I call Myntra and they are asking me to wait for ** hours. This is happening f...
Jul 08, 2019 by Mouncia
Wrong products delivered (Ustavsuits) Open
I have received the wrong product. First, they didn't accept returns of product. But finally, they said do itself courier and then we will refund the amount. I have self couriered then they transferred the amount to their wallet itself. From on...
Jul 08, 2019 by Bhavani d
Wrong and used old product delivered (Kapde mere ) Open
I have ordered a Kurti but I have received a used old saree. Please replace the item and resolve as soon as possible. My order no. is KA***** from kapdemere.com....
Jul 08, 2019 by Sharmistha Singh
Wrong product delivered (Suitslabel) Open
I ordered one kurti from suitslable but they gave the wrong product in place of it. Now no one is reverting back on mail....
Jul 08, 2019 by Praveen kushwaha
Invalid "Insider" Gift Voucher (Myntra) Open
** June ****: I claimed **** insider points to get a Myntra gift card shopping voucher worth Rs. ****. I received a confirmation email about the same. ** June ****: I tried to apply the gift voucher along with the pin to my shopping cart. How...
Jul 08, 2019 by Samir Khan
Not getting my refund from flipkart (Flipkart) Open
On *st July ****, I paid the prepaid amount of order which one I ordered from Flipkart through phone pay. At next day Ekart courier boy told me your money is not received to us. At that time I called Flipkart and they told me yes we received th...
Jul 08, 2019 by Vishal chavarkar
Wrong and low quality product delivered (dealsaoffer.com) Open
I ordered a smartwatch with *** degrees rotating cam when I saw the add through there deals offer FB page. But I received a smartwatch without rotating cam and locally made one. I'm not satisfied with that one and I need to get replaced or refu...
Jul 08, 2019 by Mohammed sanooj
Taking extra charge for a product (Tkameez.com) Open
I have attached a word file where I have mentioned all the details regarding this complaint....
Jul 08, 2019 by Bibhuti Kumar
Package not delivered (Mobileparts.in) Open
Recently I have ordered the oneplus * back camera. They send me a payment link. I have paid in paytm on **.**.****. Till now they are not delivered the product. They are not showing the shipping details also. They are not lifting the phone also...
Jul 08, 2019 by ARAM
Received empty box (Amazon.in) Open
I ordered a fossil sports smartwatch from Amazon. I received the fossil box that was tempered and the watch and cradle were missing from it. After I raised a complaint in Amazon they investigated and said that there is no fault from their side....
Jul 08, 2019 by Keshav Bohra
Broken product delivered (Printvenue) Open
My product came in broken into pieces when I recieved it. The delivery person claims that it was due to bad packaging. Even though the knew it was a fragile product, they cared less to pack it properly. I sent numerous emails (since I could not...
Jul 08, 2019 by Akshay Kumar R
I got wrong product from website storejuta (Store Juta) Open
I ordered a watch from Instagram account store juta. https://storejuta.selloship.com/samsungs*-watch-storejuta.html?color=black This is the watch I ordered and I got the wrong product. I texted them but they never reply and ignoring my every m...
Jul 08, 2019 by Lochan Acharya
Hacked my account & frauded big amount (Homeshop 18) Open
I got a call from Homeshop** after my order of some clothing combo pack & their telecaller told that I had won *st prize in their lucky draw of the **th year anniversary of Homeshop ** company. They told me the first prize is a Toyota Fortuner ...
Jul 07, 2019 by Vickey Haldar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's