E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
I ordered a product from ktmupgrades.com wroth **** /- on *th June. Almost **days over I didn't get my package. I tried to contact them through email and phone. They are not even responding. ...
Jun 18, 2019 by Amar Mohammed
I brought a saree from www.greatindiansaree.com as it was shown on the page very beautiful saree but in reality, they just sent beyond poor quality saree as we have never seen such type of product got delivered. Highly disappointed with this si...
Jun 18, 2019 by Pallavi Kamble
* days have passed still no reply from the online shop Ebazee. I tried calling the customer care number given on their site but no answer. It just ends the call after * rings. Seller number is invalid. ...
Jun 18, 2019 by Chirag Chauhan
I returned the order and the money was refunded into my spoyl account and message came that it has been deposited. But it has been ** days the refundable amount of *** has not been credited into my bank account. Order no: -SOc***bde***. I need ...
Jun 18, 2019 by Subhasish Mohapatra
I had booked the bus ticket through the Flipkart on *th March **** but transactions not completed but amount deducted from my account **** twice (****). I have repeatedly complied with both Flipkart customer care and MakeMyTrip. The people were...
Jun 18, 2019 by Sk Safian
I saw an add on Instagram for a product of moon pod. Which is showing *.**$ and when I entered my credit card details. I had a surprising transaction of **** Rs. I don't need this product. Need my money back. Please do the needful. My order Id ...
Jun 17, 2019 by Jigyashu pant
I purchased a queen size bed from Pepperfry. When it was being assembled I noticed a manufacturing defect in the product and asked Pepperfry for a return but they refused the return saying it's a design but if people see the images they can kno...
Jun 17, 2019 by Gaurav Roy
From this Instagram page, I had ordered a watch black. They told me to pay half after reaching the package rest to be paid later after two days I called and complained about my order not received. They told COD not available to your address so ...
Jun 17, 2019 by Y sai kumar
I ordered a Redmi note * pro phone whose price is *****. On **th July phone was delivered to me. But when I opened it was defective. The phone display corner was broken. When I contact Flipkart they raise a return request and said that they wil...
Jun 17, 2019 by KANHAIYA KUMAR
The bad and poor quality shirt is delivered. Please do the needfull....
Jun 17, 2019 by Anjum
I have ordered a top from the confluence of shopping but I didn't get my order. I sent them an email but they didn't make me a right reply which is not useful for me. This site is totally fake. Below are the confirmation details: Just to let y...
Jun 17, 2019 by NEHA BHAGAT
I am very sorry to hear such type of frustration service from Amazon with the delivery courier for the order ***-*******-*******. The order ***-*******-******* was placed on ** May ****. The delivery courier tracking id was *************. I ...
Jun 17, 2019 by Sisir Kumar Patra
Got poor quality and wrong size of shirts of different designs as ordered. No means of contact except Gmail id and I got cheap quality shirts with different colours....
Jun 17, 2019 by Chrlimalachandrashaker
This is a fake company. They have taken my money by displaying fake sarees and given such saree which is not more than *** Rs. It is totally a fraud company. They do not have contact details also. Please help me....
Jun 17, 2019 by Smita Biswas
Placed an order one on **/**/****. It's shipped via Ecom express and I got a message on **/**/**** for out for delivery. Product is not yet delivered but I got the message like the product has been delivered on **/**/**** and customer care told...
Jun 16, 2019 by Chandra sekhar
I did not receive my package till now I ordered on Jan ** ****. I mailed to them they said next month it will be delivered till now I did not get my package. They are not answering my emails. I ordered Bootees ** Straight | Black | Full Sleeves...
Jun 16, 2019 by B. Goutham reddy
At Facebook, I saw a page with name AutohausThun-Nord AG, wherein it was mentioned to buy a sofa cum bed at **% discount with *.**$. I ordered * sets with *.**$ delivery. The name of the product was Intex Pull Out Sofa Inflatable bed. At the ti...
Jun 16, 2019 by Akriti Agarwal
I ordered frontier s* smartwatch of black colour (COD order of Rs. ****). What I received was a pink coloured baby watch with a swollen battery which doesn't even get switched on. Product is fake and so is the company. Customer care number not ...
Jun 16, 2019 by Marut Nandan
I ordered a salwar suit shown in the Utsav suits website but when I received the product it was off completely different product cheap quality material of not even *** rupee worth. I spent **** on this order. The second thing is it was damaged....
Jun 16, 2019 by Sowmya Rani