E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered but amount deducted through online payment (Club Factory) Open
I have ordered sunglasses online with online payment on **/**/****. Still, now I didn't get my package & also tracking message. More than ** times I called the customer care number but they put my call on waiting. Please help me immediately. ...
Jul 16, 2019 by C.b.logeswaran
Didn't receive the package (JBL earphone ) Open
I didn't receive my product yet. It's been * days no updates, no reply. Please help....
Jul 16, 2019 by Arun tayal
Wrong product delivered (Amazon.in) Open
I have ordered Maxima Analog Blue Dial Women's Watch - *****CMLI through amazon on *th July **** but they delivered the wrong product. I complained about it to customer care and they told me that it will deliver after the wrong product pickup o...
Jul 16, 2019 by Md Tasis
Received wrong product (Bigfashionhub) Open
I didn't get the right selected item. I want to return the item and I need a refund. Please help....
Jul 16, 2019 by Krishnam raju
Wrong product delivery (Stunningdear.com) Open
Order Id -ST*****, I placed an order of Kurtis but I received saree. Please help. ...
Jul 16, 2019 by Pramod kumar
Cancellation and refund from pepperfry (Pepperfry.com) Open
I wanted to cancel an order of ***** which was mistakenly done at Pepperfry.com in the place of an order ***. However, they are completely denying the order to cancel and also forcibly despatch to me at the earliest the product which is totally...
Jul 16, 2019 by Sur
They have sent me wrong product (Shopndealz.co.in) Open
I ordered Samsung level u and Sony Bluetooth earbuds as a combo but they have sent me a wrong product with non branded wired earphones. Please make it a refund. My order I'd *****. I am trying to contact them but switch off. Please help me and ...
Jul 16, 2019 by Pilla venkatesh
Warranty was not honored (Snapdeal) Open
I had purchased Sony Bravia kdl-**w***d *** cm (**) full HD *d led android tv with * + * year extended warranty through snapdeal.com. As per product displayed on the website of snapdeal.com the tv has * + * year extended warranty. The tv was pu...
Jul 16, 2019 by ARJUN BALASAHEB VAVHAL
Package delivered with a fake product (Oneaccessories.in) Open
I have ordered Men's Gen * Explorist HR Stainless Steel Touchscreen Smart Watch - FTW**** on date **th July ****. My order id was #**** from https://oneaccessories.in/ (Timeworld.in). Company hasn't delivered the actual ordered item. instead of...
Jul 16, 2019 by Nipun Shah
Wrong and damaged item received (ezeedeals.in) Open
Wrong and damaged product received on **th July ****. Item is totally different from what is shown on the website and it not working. It's a dead SmartWatch not working at all. Paid Rs. **** as COD. They cheated me. Their contact is not reacha...
Jul 16, 2019 by Sanjay
Package cancelled after confirmation (Amazon.in) Open
I had ordered a watch on **th July **** and had it confirmed the same day. I had even received a cashback of **** Rs and had it the Amazon pay wallet. But on the **th of July ****, the cashback was withdrawn. When contacting the helpline they s...
Jul 15, 2019 by Tejas s bhatt
Account blocked and not accepting my return (Myntra Online Shopping ) Open
I have made a purchase of nearly Rs. *,**,*** during their eors sale. When I wanted to return some of the products back Myntra blocked my account and the timeline to return is finishing. So I called them a number of times and emailed them. I go...
Jul 15, 2019 by Erica Dua
Wrong item delivered (watchbuylove.com) Open
I had ordered Orange strip denim - ***% Street Wear × * XL - ** to ** on date **th July from the website named watchbuylove.com. But they delivered me a black shirt on **th July today. I didn't get the product what I had ordered. I ordered a p...
Jul 15, 2019 by Guruprasad Naik
Fake product received (Blushkart.com ) Open
Fake items. I need my money back. Please do the needful....
Jul 15, 2019 by Kavin
Product capacity issue (Naaptol) Open
I purchased a product from Naaptol which is a litre cooker with a pan and idli stand. When I got this product I found its capacity was not * litre. I called customer care and they told me to measure with filling water. It contains hardly *.*-li...
Jul 15, 2019 by Ram prasad
Used and faulty product delivered (Flipkart Internet Private Limited) Open
I am here to inform you that from *th May I am unable to login to my Flipkart account. I tried everything like forget the password, login through otp but Flipkart system does not allow me to login to my account. It happens after when I requeste...
Jul 15, 2019 by Prashant Kumar
DOA ignoring refund (Banggood.com) Open
I've placed an order for Doogee S** on *nd May'**. After placing the order they told me the item was out of stock. Later they dispatched and I've received the item on **nd July'**, which was DOA. I've informed them immediately over email with e...
Jul 15, 2019 by Arpan Saha
Different product sent (fashindial.in) Open
Product is different from what I ordered. Very cheap quality and different colour and size....
Jul 15, 2019 by Vicky kumar
No cancellation and delayed delivery (Pepperfry) Open
I ordered a study table on Pepperfry but mistakenly I placed the order for the wrong product. Now, they are neither cancelling nor returning the order. So, I am not able to buy the product which I was looking for....
Jul 15, 2019 by Sonali Patel
Defective and duplicate item shipped (Ezeedeal.in) Open
Ordered a product Frontier S* from Ezeedeals. Ezeedeals.in product not working. Unable to reach them. Kindly help in this....
Jul 15, 2019 by Javed Shah
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's