E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Online paid order not delivered (Takesuper.com) Open
I had made a paid order (Order no: #*****) of a tripod from the website www.takesuper.com on June **th ****. Its been a month now and I still haven’t received my order or got a response to any of the mails I sent them. On the order tracking p...
Jul 18, 2019 by Julia
Package not delivered (Youth Attire) Open
I had ordered a t-shirt on youth attire on June **, ****, and the site has vanished now. There is no response from the team and I think they were a fraud and I have lost my money. If anyone can help then please do....
Jul 18, 2019 by Harsh Kumar
Account blocked and refused to take replacement not returning money in my account (Flipkart.com) Open
Flipkart blocked my account * weeks ago stating the reason that the product I bought is not intended for my use. After that, I send them the photos of the products which I bought are being used in my house and asked them to give proof on what b...
Jul 18, 2019 by Khalid Imran
Defective product delivered (clovebay.com) Open
Defective piece delivered by clovebay. I have ordered two mentioned below two items from clovebay site in this month. I got the delivery of that product but when I checked the product it was not working. I got the defective product and immediat...
Jul 17, 2019 by Sandhya Rela
Item not received and not giving refund (Brandfactoryonline) Open
I ordered through Brandfactoryonline on June **, ****. They shipped the product to the wrong delivery address and no one picked it. I asked the refund and complained about it more than * times through customer care but still, there is no respon...
Jul 17, 2019 by Chanikya Virugadinla
Package has bad produced (fashindial.in) Open
The package has poor quality products. I want to refund my payment. Please help....
Jul 17, 2019 by Harekrushna Bariha
Flipkart send me soap instead of mobile (Flipkart) Open
On **-May-**** I have ordered Redmi note * with the order number:- OD****************** from Flipkart. When I unboxed then I found 'Wheel detergent Soap Bar' instead of 'Redmi Note *' in front of the delivery boy. I returned the package to de...
Jul 17, 2019 by Hari lal
Wrong product received (Kapdemere.com) Open
I orderer embroidered slit style pantsuit and they send me a saree. They send me the wrong product. Please help....
Jul 17, 2019 by Shahnawaz ahmed
Package not delivered (Nextkart.in) Open
I ordered mi band * buy * get * free from nextkart.in on **th June. The payment already made. Message received from the company that my order already shipped on **th June. But still I don't receive my package and even site is also not working. ...
Jul 17, 2019 by Hiral Patel
Package not delivered (Jabong) Open
I have ordered Black slip-on sneakers of United colours of Benetton brand on *th June and it has not been delivered yet. Whenever I call the customer care service they say that the seller is not responding. So I asked them to cancel my order an...
Jul 17, 2019 by Akhil R
Product was not delivered which we ordered (Clyck.in) Open
I have ordered one HIFI Earless buds through CLYCK.IN website which worth of Rs.****. But while delivering, they delivered I*S tws earbuds which worth of Rs *** (as per Amazon.in). If I mailed them regarding this, they didn't respond to our cal...
Jul 17, 2019 by Kurla Ashok Reddy
Package not delivered but amount deducted through online payment (Club Factory) Open
I have ordered sunglasses online with online payment on **/**/****. Still, now I didn't get my package & also tracking message. More than ** times I called the customer care number but they put my call on waiting. Please help me immediately. ...
Jul 16, 2019 by C.b.logeswaran
Didn't receive the package (JBL earphone ) Open
I didn't receive my product yet. It's been * days no updates, no reply. Please help....
Jul 16, 2019 by Arun tayal
Wrong product delivered (Amazon.in) Open
I have ordered Maxima Analog Blue Dial Women's Watch - *****CMLI through amazon on *th July **** but they delivered the wrong product. I complained about it to customer care and they told me that it will deliver after the wrong product pickup o...
Jul 16, 2019 by Md Tasis
Received wrong product (Bigfashionhub) Open
I didn't get the right selected item. I want to return the item and I need a refund. Please help....
Jul 16, 2019 by Krishnam raju
Wrong product delivery (Stunningdear.com) Open
Order Id -ST*****, I placed an order of Kurtis but I received saree. Please help. ...
Jul 16, 2019 by Pramod kumar
Cancellation and refund from pepperfry (Pepperfry.com) Open
I wanted to cancel an order of ***** which was mistakenly done at Pepperfry.com in the place of an order ***. However, they are completely denying the order to cancel and also forcibly despatch to me at the earliest the product which is totally...
Jul 16, 2019 by Sur
They have sent me wrong product (Shopndealz.co.in) Open
I ordered Samsung level u and Sony Bluetooth earbuds as a combo but they have sent me a wrong product with non branded wired earphones. Please make it a refund. My order I'd *****. I am trying to contact them but switch off. Please help me and ...
Jul 16, 2019 by Pilla venkatesh
Warranty was not honored (Snapdeal) Open
I had purchased Sony Bravia kdl-**w***d *** cm (**) full HD *d led android tv with * + * year extended warranty through snapdeal.com. As per product displayed on the website of snapdeal.com the tv has * + * year extended warranty. The tv was pu...
Jul 16, 2019 by ARJUN BALASAHEB VAVHAL
Package delivered with a fake product (Oneaccessories.in) Open
I have ordered Men's Gen * Explorist HR Stainless Steel Touchscreen Smart Watch - FTW**** on date **th July ****. My order id was #**** from https://oneaccessories.in/ (Timeworld.in). Company hasn't delivered the actual ordered item. instead of...
Jul 16, 2019 by Nipun Shah
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's