E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
![ecommerce complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Missing box content and also scratches on display & charger (Flipkart) Open
I ordered Redmi K** from Flipkart in ALPHA SALE got delivered on time but sim tray was missing from the box. So Flipkart arranges the replacement of Redmi K** and replaced product got delivered on time. This time I decide to make a video while ...
Aug 05, 2019 by HARIOM KUMAR SHAH
I order Android on 7 pro but I receive other local mobile (Gizmatic.in) Open
I order Android on * pro but I received a local mobile. Please do the needful....
Aug 05, 2019 by Nilesh shah
Delivered different product what they shown in the picture (Brand Fete) Open
I have placed one order with brandfete.com. They showed something different and delivered something different and that too useless. The product is not working. I have placed this order on **.**.**** got it on **.**.**** from Xpressbees surface....
Aug 05, 2019 by Rahul Patidar
Received wrong product with wrong sticker from amazon.in (Amazon.in) Open
I have ordered for MRF massater tyre from amazon. They have sent me an MRF Nylogrip Zapper tyre with a custom made MRF Massater Sticker fixed on it with barcodes and all. When I informed them repeatedly they are telling me they have sent me the...
Aug 05, 2019 by Anirban Chatterjee
Package not delivered (Avoonik.com) Open
I have ordered through facebook avoonik.com site one saree and paid the full amount. But not yet delivered. Even I don't have a tracking number. After a few days, I realized avnook.com is a cheated company. ...
Aug 05, 2019 by Karunakar reddy
Wrong product delivered (Wirelessdeals.in) Open
I ordered Combo Samsung Level U Bluetooth Headset With Sony Truly Wireless Sports Earbuds × * from Wireless Deals. But I received the Jbl wired headset instead of my actual product. Now Wireless Deals are not responding to my complaint. Kindly...
Aug 05, 2019 by P. Sai Krishna
Got wrong product (Shopnik E Service Private Limited) Open
Got wrong product. I have ordered a Nokia phone and sony earphones. But got local earphones and ikali phone. Please help....
Aug 05, 2019 by Akhil bhaote
Fooling customers and giving fake assurance (Flipkart) Open
I ordered products and for * consecutive times, the scheduled date of delivery was changed and delayed for the next * days. Also during *nd order which I ordered was in exchange of order product as the date of delivery got changed in the evenin...
Aug 05, 2019 by Vatsal Kotak
Poor quality product received (Avirat Vastram) Open
I ordered a top and palazzo from this site Avirat Vastram. The product received is completely different from what mentioned on the website. Such a poor roadside quality and I spent ****.** to be exact to buy this shit. Please help me get my m...
Aug 05, 2019 by Yamini kapoor
Grofers did not give promo code offer (Grofers) Open
I had purchased monthly grocery from Grofers costing more than *.*k. In the offer section attached herein, it was mentioned promo code HDFC*** will give a discount of Rs *** if Hdfc card is used for payment and total shopping is more than *.*K....
Aug 05, 2019 by Abhinaba Dutta
One Item of order not delivered even after 2 months (Cart Savvy Bunny) Open
I had ordered * items from Cart Savvy Bunny on *th June ****. Following are the items: Magnetic Energy Therapeutic Bracelet, Anti Snore Ring, Titan Heavy Duty Sneakers (this item will be referred to as shoe in the details forward) & Magnetic Re...
Aug 04, 2019 by Nithin Mathews
Ordered item not received (Zarawe.com ) Open
I have ordered *-inch *G/*G Folding Screen Phone - Black with zarawe.com on *rd march **** wide order no ZAR**** at U$ **. I have received the wrong product of US**. I have sent mail to deams*@outlook.com and informed regarding the wrong produc...
Aug 04, 2019 by Navanath J Gawande
Refund not proceed (Brand Factory) Open
I have ordered * product from https://www.brandfactoryonline.com website. From that order, I have placed a return request for * products but no one can come for pick up that product yet. I have raised the return request before * month, now I ha...
Aug 03, 2019 by Swapnali patil
Refund not processed for the cancelled order (Medjio) Open
I had placed an online order on Medjio (Ref: Med***************) for the purchase of medicine for my father. This was a prepaid order for which I paid the whole amount (Rs ****.**) in advance from my Paytm account. The very next I received a me...
Aug 03, 2019 by Pradeep Kumar Vashist
Mi tv panel broken because of installation mistake (Flipkart) Open
On *th July night mi tv purchased from Flipkart. It fell down by its own. Thankfully no one was hurt. When complaint the service engineer came and said that the wall mount to which it was attached was heavy as comparatively used so the screw co...
Aug 03, 2019 by Swati khandelwal
Flipkart not refund my money (Flipkart) Open
I have an account of Flipkart after a few online shopping of friends of mine, become Flipkart plus member. I am very happy one day, I have ordered a Samsung galaxy tablet of *****.**. within time delivered at **/**/**** but the product is damag...
Aug 03, 2019 by Deepak Kumar
Item not as described on website fake product (ebazee.in) Open
Purchase on **.**.**** with Rs. **** with cod. On the website, portal showed item and received item did not match even ** per cent. After this see the received smartwatch battery leaked and unable to on the smartwatch after charging * hours. On...
Aug 03, 2019 by DEBATOSH SINHA
Warranty repair not done (2gud.com) Open
Www.*gud.com (flipcart) is a fraud website for buying mobile phones. I have bought a mobile phone through www.*gud.com vide order no.-OD****************** on **.**.**** with ** months warranty but after ** days the touchpad is not working. I ha...
Aug 03, 2019 by UMA SHANKAR MALLIK
Defective product money not refunded (Insasta.com) Open
I had ordered a Google Chrome Cast from insasta.com. It was a defective product. They told me to return the product and I will be refunded back the amount in full i.e. Rs. ***/-. soon after sending the product back i.e. on **/**/**. The phone w...
Aug 03, 2019 by Francy Agnelo Gonsalves
Zunroof fraud company (Zunroof Tech Pvt Ltd.) Open
It is a solar panel installation order for home purpose. Booked the order on March ****. Till now August **** nobody cares. I have paid ** per cent of the money forced to pay but they said they will do. If I ask them after some days they will s...
Aug 03, 2019 by Prasana B
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's