E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Received different design when I complained my ID blocked (Nike shoes) Open
I ordered Nike Airmax sequent * model shoe. But I received another design of Nike shoes. Totally different from my order. The order value was ****. After unboxing the parcel I complained to Flipkart customer care. They told me to wait ** hours ...
Aug 08, 2019 by Abinash Sethi
Package not delivered & company web also fake (Plevo) Open
I purchased * Item for **** rupees seeing Insta ads. After waiting * month also they are not responding and now that website not working. Below is link am mentioned. http://ejewelrypeak.club/index.php?main_page=account_history_info&order_id=**...
Aug 08, 2019 by Amaranatha KP
Wrong delivery done (Shopnik E- Service Pvt.ltd) Open
We ordered a "Combo Pulse * Wireless Portable Speaker with Noise Shots Truly Wireless Bluetooth Earbuds". We got the delivery of a cheap and wrong product. We have seen so many complaints on this website about this particular company and I have...
Aug 08, 2019 by Aayush Shah
Package all time cancelled by seller (Paytm Mall) Open
I have several times order on paytm white T-shirt but every time my order got cancelled by the seller and also deduct my money to wallet. After * or * days it gives refunded. * times I order a T-shirt and every time money deducts and orders pla...
Aug 08, 2019 by Vatsal pankajbhai patel
Mobile phone not delivered (Amazon.in) Open
Yeh product maine **th July ko online prepaid karke mangwa rha tha. Jiska delivery time **th July ko thi. Jo **th july ko delivered ho gai wo bhi subah ke *:** am ko ho gai. Nahi mujhe koi call aaya aur nahi koi sms itna bara dhokha hua hai mer...
Aug 08, 2019 by Deepak Kumar
Did not send total package (Bajaao.com) Open
I have ordered for a Digital Piano (Artesia DP-*) which was bundled with a matching Piano Bench along with two year Prime Warranty that costs another Rs ****/-. In the market, such kind of benches is sold at Rs **** to ****. The seller sent the...
Aug 08, 2019 by GmailParimal Ray
Order not delivered (Shoopkaart.com) Open
I ordered the realme x mobile on shoopkaart but they are not responsible for the delivery or refund. There no. is out of service. So please help me I want my money....
Aug 07, 2019 by Vedkamal Datoniya
Fake product delivered (Myntra India) Open
I ordered a pair of curtains. I opened one of the packets after delivery. The product was not at all matching with the one I ordered. Neither in quality nor colour. So I raised a return request. The delivery person said, there isn't a tag on th...
Aug 07, 2019 by Ravikant Chaudhary
Yesphone21.com is a fraud and DTDC is also involved in it (Yesphone21.com) Open
I ordered a Realme X mobile from Yesphone**.com on dated ** July **** for Rs *****/-. But I received a wireless speaker through DTDC currier Docket No. M********. I tried to contact them thought Contact Number *********** and Email ID support@y...
Aug 07, 2019 by Sanjeet kumar
Shoopkaart.com is fraud (Shoopkaart.com) Open
Maine shoopkaart se mobile order kiya tha jiska full payment phonepay se online kar diya. Par mujhe na mobile delivered hua aur nahi tollfree number ab lag raha. Please help me....
Aug 07, 2019 by Firoz Alam
Fake watch delivered (Watchler.net) Open
I ordered smartwatch from watchler.net site of rupees ****. When I received the product found that it is a fake watch and it is not working as a description provided on the website. There no inbuilt Gps in to watch, Google, Facebook, this appli...
Aug 07, 2019 by Umesh Chavan
Order get cancelled (Kiki vava India (Fashion Monk)) Open
I ordered a denim jacket and a T-shirt on Sunday. I did the online payment and yesterday when I thought of tracking my order. My order status was shown as cancelled and I cannot contact the user. His phone no is continuously giving a busy tone....
Aug 07, 2019 by Aayush keshri
Bad workmanship did (Digi viotech) Open
Ordered for Godrej modular kitchen with crockery. The unit took the advance. After some time materials and men came for work. On inquiry said Godrej only do kit unit crockery unit will be done locally took *.** lakhs. Finally, after completing ...
Aug 07, 2019 by N ramesh kumar
Promised number not delivered (Vip Hexa) Open
Despite repetitive follow up for refund of my amount Viphexa has failed to honour their commitment. It has been more than a month since I had paid up for the number. Viphexa falsely claimed was available with them. I had ordered mobile phone n...
Aug 07, 2019 by Darshan Anil Lodha
Don't received the order (Flipkart) Open
I ordered a phone with Flipkart and my order id is OD****************** in which I exchange my phone. When my order comes to my door the Wishmaster take my phone photo to the office and after few minutes he took my phone to the office and came ...
Aug 07, 2019 by Shubham saurabh
Package not delivered (sshoppingclub.com) Open
I have purchased four shoe from sshoppingclub. The ad came on my facebook page. Even my payment also done through paytm with Rs. ****.**/-...
Aug 07, 2019 by SANJAY SINGH
Money deducted but parcel is not received (timestone.in) Open
I ordered an Iwatch series * (Refurbished) to an online seller named Timestone.in on **th Aug ****. They took money from me through paytm of amount *****. Now they neither deliver the parcel nor refund my money....
Aug 07, 2019 by Rachyita singh
Order not delivered (Shoopkaart.com) Open
I have placed the order on **th July and paid the money online via upi id. I got the order id ****. I called their toll free number after * days. They said the package was dispatched from the warehouse and will be delivered by * days and again ...
Aug 06, 2019 by Phani Venkata Siva Subrahmanyam Gandham
Refund not processed (Shoopkaart.com) Open
On **th July I had ordered a product from shoopkaart.com of price ***** INR. The same day I cancelled the product and asked for a refund. It's been a week and my refund is still not processed and the company is responding to any sources I try t...
Aug 06, 2019 by Preethishree
Didn’t get my product (Flipkart) Open
My product id is OD******************. Flipkart did fraud with me. I didn’t get my product. Neither I got my product and I ordered * sets of the gift set. So I can get * gifts set instead of *. I only get * gift set. If I don’t get my anoth...
Aug 06, 2019 by Vrund shah
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's