ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Used and faulty product delivered (Flipkart Internet Private Limited) ^Open

I am here to inform you that from *th May I am unable to login to my Flipkart account. I tried everything like forget the password, login through otp but Flipkart system does not allow me to login to my account. It happens after when I requeste...

Jul 15, 2019 by Prashant Kumar

DOA ignoring refund (Banggood.com) ^Open

I've placed an order for Doogee S** on *nd May'**. After placing the order they told me the item was out of stock. Later they dispatched and I've received the item on **nd July'**, which was DOA. I've informed them immediately over email with e...

Jul 15, 2019 by Arpan Saha

Different product sent (fashindial.in) ^Open

Product is different from what I ordered. Very cheap quality and different colour and size....

Jul 15, 2019 by Vicky kumar

No cancellation and delayed delivery (Pepperfry) ^Open

I ordered a study table on Pepperfry but mistakenly I placed the order for the wrong product. Now, they are neither cancelling nor returning the order. So, I am not able to buy the product which I was looking for....

Jul 15, 2019 by Sonali Patel

Defective and duplicate item shipped (Ezeedeal.in) ^Open

Ordered a product Frontier S* from Ezeedeals. Ezeedeals.in product not working. Unable to reach them. Kindly help in this....

Jul 15, 2019 by Javed Shah

Package not delivered and website not found (Uniqedeal.com) ^Open

I had ordered Samsung M** from uniqudeal on ** March ****. I paid the sum of Rs. *****, via upi mode. Later, the company did not respond to any of my calls nor mail. Please help me resolve this issue....

Jul 15, 2019 by Darshan Anil Lodha

Wrong local watch delivered instead of luxury watch fraud company it seems (Revogue Watch) ^Open

On **th July I had ordered a luxury Revogue watch at Rs ****/- after viewing heavy discount on the chronograph watch. It was a silver strap band and white case dial. Instead of this luxury chronograph watch, I had received fully black in colour...

Jul 15, 2019 by Raj Sakhare

Bad product delivered (Flipkart) ^Open

I purchased a new cooler from Flipkart on */*/**. It delivered to me on */*/**. At the same day, I started using it. It was going on good for the first few days. Then on **/*/**, I saw water spray coming out from the front (fan/blower) side. I ...

Jul 15, 2019 by Manoj mahawar

Package not delivered (Badtamees.com) ^Open

I had placed an order on Badtamees.com on May ** ****, which was scheduled to arrive on ** May. I still have not received the order. Today is **th July they aren't responding to any of my calls or emails. I had already paid for the order but no...

Jul 14, 2019 by Akash Chavan

Payment fraud for product booked online (Kitchenware) ^Open

I like to bring to your kind notice that kitchenware online store was selling the above-mentioned product at a **% cash discount for INR Rs.***.** plus INR Rs. **/- shipping charges on their website. When I booked the same order through my yes ...

Jul 14, 2019 by Ishaan Gupta

Delivered wrong product (Paytm Mall) ^Open

I have ordered a Dell i* laptop from Paytm on ** June and the product was delivered on ** of June. At that time I was at my hometown and didn't check my product because I was busy and out of the station. After coming to my campus I checked the ...

Jul 14, 2019 by Mohammad Zeeshan Alam

Refund not initiated (Myntra) ^Open

Firstly I received the wrong product and then I complain about my refund amount. The reply back to Myntra through mail about the bank account details but they did not refund the amount till now. While talking on the phone they disconnected the ...

Jul 14, 2019 by Shikha anand

Pepperfry not accepting return of damaged product I have been cheated (Pepperfry) ^Open

I'd like to highlight that your team is harassing me by complicating things with respect to my order. I am in a fix at the moment as neither the customer care nor the studio is stepping forward to understand and help me out. I've been pushed to...

Jul 14, 2019 by Sarang sharma

Wrong order received (Stunningdear.com) ^Open

I have ordered a gown that is stunning dear Kurti ** ( a yellow gown). But I have received an old and defected saree. Please replace the dress and send me the right order or else refund my amount back and take away the product. I am attaching t...

Jul 14, 2019 by NIKHIL ARORA

Wrong order received (Fashiondial.in) ^Open

I have ordered * combo shirt but they have delivered the worst one which they have. FashionDial is a fraud company. They show something else and original is something. They have sent all the used shirts of school uniform which has a monogram o...

Jul 14, 2019 by Narotam Thakur

Item not confirmed and delivered (Amante India) ^Open

I have ordered one item for Rs. ***/- from https://www.amantelingerie.in website on **.**.**** and I have completed payment on **.**.****. I have received a mail stating transaction successful and my order id ************* and payment reference...

Jul 13, 2019 by Prasanthi

Cheated with different and as well duplicate products (openwireless.in) ^Open

I saw their ad in FB status while going through it and it was written stock clearance and with very good price. Then it was showing to give my information for placing my order. I got the delivery within * to * days but I got old used and duplic...

Jul 13, 2019 by Ritwik Pattanaik

Wrong product delivered (Kapdemere.com) ^Open

I ordered two items from Kapdemere.com website but I got the wrong products. Both the items that I ordered are different. One of the product was already opened from the side in the shape of a circle. The following are the details: "Order #*****...

Jul 13, 2019 by Shruti Sharma

Worst and wrong product (Kapdemere) ^Open

Ordered * items * saree and * dress materials, but received * sarees in worst and torn condition. Need refund not responding through calls and emails....

Jul 13, 2019 by Chendrika

Did not delivered any product to me (Bootees.in) ^Open

After receiving the online payment they did not deliver any product to me. After that, I had searched online about the company and I saw a very bad review on Youtube. No one had received any product after payment made to the company. They are d...

Jul 13, 2019 by Jayesh bhanshali