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- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
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- Get refund / replacement / damages from Company
E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Order not delivered (Limeline) Open
I ordered on * May ****. Still, I am not getting the product. For enquiry, I called but they are not ready to receive the call. I paid the amount online Rs. ***. Really when I read reviews then I came to know that they are a fraud....
May 06, 2019 by Shivanand
Selling products by applying same bar code sticker (GLOWSIK) Open
I ordered a product name L-Glutathione from this website. The issue with them is that they are selling a product with the same barcode to every customer, whereas BarCode shows the authenticity of a product, on having the same barcode how can we...
May 06, 2019 by SAHIL KHAR
Online fraud done (Jabong.com) Open
I have ordered jockey underwear pack of five pieces but I revived only one piece. I complained of jabong.com customer care. They are saying it takes times always this is completely bad for a customer. It consumes time and efforts without any po...
May 06, 2019 by Avinash Singh
Return not initiated (Flipkart) Open
I have purchased symphony kaizen air cooler on Flipkart. I ordered it on *st of April it was supposed to deliver on * of April and they delivered it on ** of April. In the evening I raised a complaint on ** of April asking for the return of the...
May 06, 2019 by A c Praveen babu
Ordered product not delivered (Facebook Marketplace) Open
I had ordered a combo dress of mother and kid on Facebook marketplace. The seller responded so quickly when I requested to buy their product. The following details were shared to me on Facebook messenger. { Stock clearance sale hurry up. Bo...
May 06, 2019 by Meghana A
Price drop within few hours of order on same product (Amazon.in) Open
I bought a phone "One Plus *T" on *nd May **** for ***** INR and then within a few hours, the prices for the same product were reduced to *****. When I asked Amazon about it, they plainly said they can't do anything about it. I am attaching pro...
May 06, 2019 by Parveen Kumar
Cheated on the price (Myflowertree.com ) Open
I placed an order for a cake with this company on **-**-**** for midnight delivery. For which they charged me *** rupees extra where the site promises to deliver in * hours. I gave them more than * hours as I know the practicality of things. Th...
May 06, 2019 by Raveena M
Product is differ as from order (Big Fashion Hub) Open
The products are cheaper, changed what I ordered not delivered. Please do the needful....
May 05, 2019 by Harish rana
Delivered faulty and different products of cheap quality (Houseoflehengas.com) Open
I have ordered white palazzo from this site. My order no. is HL************. They delivered me maroon coloured palazzo of very cheap quality which costs Rs **/- only. I have sent an email of return on their given mail id info.houseoflehengas@gm...
May 05, 2019 by Aaradhya Swapnil Jumde
Received a defective product (Amazon.in) Open
I ordered the Baja Caldia Geyser through Amazon.in and it was delivered to me on **-**-****. Then I called Amazon executive to book an appointment for its Installation. The executive directed me to Bajaj saying that they are responsible for the...
May 05, 2019 by Ashish Bajpai
Order cancelled without reason (Flipkart) Open
Flipkart cancelled my * orders back to back stating that seller wants to give every customer a chance while I also ordered * piece. They cancelled after the order was shipped and hold my money for ** days. They wasted my time....
May 05, 2019 by Mukesh
Different product delivery (Amazify.in) Open
Order no #**** I ordered hifi wireless earbuds with *** hours playtime ambient mode, Bluetooth *, noise cancellation, waterproof (ipx*), wireless power bank, ***h battery. They delivered me the wrong product. I mailed to the company but receive...
May 05, 2019 by Pintu ghosh
Wrong delivery of the product (Ladywear) Open
I have ordered a grey colour designer Kurti but the product delivered to me was different. It was a red colour printed piece of a saree. I have called the customer care number also but no reply from there....
May 05, 2019 by Aanchal
Wrong and duplicate speaker delivered (Jbl) Open
I ordered "Jbl Flip * Bluetooth Speaker". But they delivered wrong and duplicate speaker. Please do the needful....
May 05, 2019 by PRAKASH KAPADIYA
Refund and package not delivered (Dealmyntra.in) Open
I ordered Redmi note * Pro mobile from dealsmyntra.in on **-**-****, but not getting any update. Then cancelled my order. I paid the amount through UPI transaction. I called many times to the toll-free number but no response received. Please co...
May 05, 2019 by Deepti Bisen
Wrong product delivered (Willora.com) Open
I had ordered a set of * Kurtis Order no WLR************ on **/**/**. I received only * Kurtis which are not as per my order on **/**/**. I requested them to exchange the incomplete product through mail on **/**/** but they have not responded ...
May 05, 2019 by Sandhya kala
Fake and defective product received (Getsby.in) Open
They have sent me the fake product and defected. It was an imported s* smartwatch and jbl speakers. They have sent me any fake smartwatch y* which is not working at all and speakers also. I want my money refund. I have complained in national co...
May 05, 2019 by Harsh poonia
Package not delivered (Shoptroom.com) Open
I ordered a drone camera from this website on * May ****. I paid via net banking Rs. ****. From then no number no messages no contact numbers no response received. So please help to return my money ***%. Please help me....
May 05, 2019 by Mantusingh
Wrong product delivered (Peenar.com ) Open
Email:- help.peenar@gmail.com Mobile :- +************ We had ordered a product (Kurti) of Rs.*** (Order no. NR************) but got a completely different product worth of Rs. **. We are continuously calling at the no. stated above but it is ...
May 05, 2019 by Narinder Kaur
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"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Swati Bandana
Complaint filed against: Kurlon Mattress