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- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (PayTM) Open
Paytm fake delivery. I have ordered dry fruits from paytm on ** Apr ****. It was showing delivered to me on ** Apr ****. I have not received any call from the delivery person or any contact details. Repetitively registering a complaint on paytm...
May 06, 2019 by S agarwal
Package not delivered (Vistaclothes.com) Open
I ordered three sets of clothes worth Rs. **** on **th April **** and paid the full amount online as there was no COD option available. Now on checking, I find that their website is unreachable and no one there to contact. ...
May 06, 2019 by Pearl Daruwalla
Cheap quality wrong product received (Wedspack fab) Open
I have ordered a yellow lehenga but received a dirty white cloth which is stinking bad. Please help. ...
May 06, 2019 by Sanjana
Defective product delivered (I8 Earpods) Open
i* Earpods order #IEP*****. I received this order. But the whole product was defective. *. Both pods were of the same ear (right) *. Charging case doesn't work. I complained more than ** times on their site. Did not receive any reply from th...
May 06, 2019 by Kunal parmar
Money deducted and order not placed (Spoyl Online Shopping) Open
I ordered black chinos worth *** Rs. I paid the amount but the order was not placed. I sent a mail with the evidence of payment transfer. I got a reply after a few days stating that they will look into the issue and reply in ** hrs. But its mo...
May 06, 2019 by Sahil Kadyan
Defected product received (Clovebay) Open
I bought a dermasuction device from clovebay.com. The product I received was the completely different product as mentioned in the description on the website and defected. It costs me around ****. I tried contacting the company by calling and s...
May 06, 2019 by Shivam Sharma
Wrong product delivered (BODGQ) Open
My order was not delivered properly. I have ordered for moon pod and I have received the wrong product (ladies shawl). Please help me to get the item ASAP. ...
May 06, 2019 by Pramodh
Wrong product delivered (Limeline) Open
I order Designer Gown ** Rs. *** with delivery charges Rs.*** but its delivered a cheep Saree. I ordered on date * May **** and it's delivered on * May ****....
May 06, 2019 by Swati
Wrong package delivered (Clubfactory) Open
They sent the wrong product to me. I applied a return request about * month ago but they are not pick up the product and not give me my money back....
May 06, 2019 by Ranjana
Wrong product received (Willora.com) Open
As I ordered a pack of * shirts but I received only * and that of also cheap fabric. Please do the needful....
May 06, 2019 by Sonika kohli
Wrong product sent (Peenar.com ) Open
I ordered a black marron Kurti but today received a hundred per cent wrong product. I feel so bad. When I try to contact Peenar no any direct contact number or any return or refund received. My order number is NR************ and date is **-**-*...
May 06, 2019 by Ranjana
Package not delivered (Flipkart) Open
I have taken the option of cash on delivery. So I haven't lost any amount. The attachment you can check should be delivered on these days but they are cancelled from the seller by saying the reason due to limited stock after the shipment of all...
May 06, 2019 by Aditya Gupta
Wrong products received (Shirtscart.in) Open
Shirtscart.in order #****. I ordered " branded style double pocket solid denim shirts for men pack of *" from shirtscart .in. I received the shirts on **.**.****, but when I opened the package I realised that shirtscart.in had sent me the wron...
May 06, 2019 by Hakeem
My product is not delivered (Amazon) Open
Just to inform you that recently I got a fraud transaction from amazon.com. I had booked Redmo Note * Pro on **/**/** through debit card EMI Offer which was immediately cancelled by me on the same date. But auto debit transaction of amount ****...
May 06, 2019 by Sumit Kumar
Online scam fraud done (Shoee.central) Open
I found this online account on Instagram which sells shoes. I found an item interesting and ping them about the details. I took the details of the seller, his Aadhar card details and even I paid through UPI ( which is easy to trace back to bank...
May 06, 2019 by Abhinav
Delivered wrong and fake product (Getsby.in) Open
I ordered MI band * watches for **** rupees and they sent m* fake brand watches without a charger. Please help....
May 06, 2019 by Chandravardhan
Package not delivered yet (Oyyfashion) Open
The delivery isn't done yet. I had ordered a shoe on ** Apr **. Please do the needful....
May 06, 2019 by Deepak Asiwal
Wrong order delivered (Peenar.com ) Open
I had ordered Kurti combo of Rs. **** on **th April **** from www.peenar.com. But what I got was not as per my selected order. I mailed them continuously calling on customers care no- ********** but no response from them. I am trying to return...
May 06, 2019 by Dipika anilrao jadhao
Got a small piece of cloth instead of a mobile phone (Zsaleshow.com) Open
I have ordered a Samsung phone on zsaleshow.com on **/**/**** and then got an email that we shipped your order and the delivery arrived on **/**/****. When I opened the package it was just a piece of cloth and now the site is not even replying ...
May 06, 2019 by Pranav Choudhary
Wrong product received (Clothing Heart) Open
I ordered a product from www.clothingheart.com on **-**-**** as a Cash on Delivery. I received it on **-**-**** and I paid Rs. *** to the delivery executive. When I opened the packet it was not that what I ordered for. I want to return it and I...
May 06, 2019 by Mamta Mehra
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"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Swati Bandana
Complaint filed against: Kurlon Mattress