E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Duplicate Bluetooth speaker delivered (Ebazee.net) Open
I ordered jbl flip*. They gave me a duplicate copy of the same. They have no tracking, can't return the product. I want my money back....
Aug 19, 2019 by RISHABH SRIVASTAVA
Product not delivered (Royal Oak Furnitures) Open
I have order kids study table from Royal Oak India online on *th of July ****. The company promised to deliver the product in ** business days but till today there is no response or update about the product. I have called the customer care cont...
Aug 18, 2019 by Gorle RajKumar
Different item delivered (Amazon.in) Open
I booked a classic steel cup but amazon delivered of a palak steel cup. Bill attached....
Aug 18, 2019 by Parsa Ram Meena
Wrong product given (Zeblaze) Open
I buy a smartwatch from infrill shopping website. It gives a zeblaze thor * smartwatch and gives a discount on online payment. When I received the package I open it. I see that the *** Rs watch here which are not ordered by me. When I contact t...
Aug 18, 2019 by Aakash Chaudhary
Not refunding my money (Amazon) Open
I had ordered a fast track analogue watch. They delivered me a completely different watch. I complained to amazon they said that it is their mistake and they will refund me after the item which is delivered is collected back. On **/**/**** deli...
Aug 18, 2019 by Anand hulli
Flipkart delivered the product with a missing item & rejecting the return again & again (Flipkart) Open
I have purchased a product i.e Noise shot X* from Flipkart. I got the delivery by *rd August. After a few days, I was facing a problem with the product so I request a replacement. I received the replacement by *th of August. When I opened the b...
Aug 18, 2019 by Kunal Shah
Package delivered but handset missing (Flipkart) Open
I ordered Vivo z*pro on **th August (Order ID - OD******************) and the product delivered on **th August. When I opened the box I saw that handset (mobile) missing from the box only charger, cable and handsfree is there. I complain to Fli...
Aug 18, 2019 by Ravi singh patel
Mobile Phone Samsung J7 max not delivered (Dealstuff.com) Open
I had booked a Samsung J* Max mobile phone for my marriage anniversary to gift it to my wife on the *th of August ****. Till today as on the **th of August, I am waiting for the phone to be delivered from dealsstuff.com. However, after repeated...
Aug 18, 2019 by PROSENJIT BASU
Egift card not delivered (Nafa.in) Open
I have purchased bookmyshow egift card of worth ₹***. My order no is *****. Date of purchase is ** August ****. They said that they will provide within ** hours but it is more than ** hours but yet not they provide my gift card. I have tried...
Aug 18, 2019 by Bikash kumar
Cheated by the fake online seller (Fashionmonkindia) Open
I ordered * jackets and trouser of Fashionmonkindia (wearloud.in) from Instagram. I had even received ads about the items so I was tempted. There were even images of customers reviews of items they had ordered so I thought I would try it. I pla...
Aug 18, 2019 by Chris seth
Wrong product delivered (Kalpdeep Vastram) Open
I had ordered a Palazzo and top set from Kalpeshwari Vastram after seeing them on Facebook via order number KP*******. They called me for confirmation of the order through Whatsapp. When the item was delivered I paid the delivery guy but the it...
Aug 17, 2019 by Anindita Basu
Fake product delivered (Ezeedeals) Open
On **th Aug, I ordered jbl flip * + mini earpods order no. #JB*****. I also received a confirmation call for the order on ** August from (+************) and my order was delivered through delhivery with AWB No. ************. My order was deliv...
Aug 17, 2019 by Jitender kumar yadav
Fraud done by the company (Daily care) Open
I was being fooled by this company who is pretending to sell fake health plan along with complementary health products. I received the call from a particular number Nine * Zero Six * Two Seven Six * Two and offered a health plan. I found the pl...
Aug 17, 2019 by MANAS RANJAN NANDY
Wrong product received (Banarasstyle) Open
I purchase a Saree from this website but this is the wrong product. This product is totally different which I like about this company. I want to return this Saree and I want to refund my money back....
Aug 17, 2019 by Rekha Rastogi
No refund given (Gizcart.in) Open
I received the delivery on **.**.**** but a wrong item was sent to me. I ordered fit pods and I've been received i* wireless music earphone which is only * piece, unlike fit pods which are * pieces. I also paid Rs. *,***/- for the fit pods and ...
Aug 17, 2019 by Jehan Fulwadiwala
Incorrect product delivered (Pepperfry.com) Open
I finally became a victim of an awful, pathetic and worst service I got from Pepperfry.com. I shopped * products together on *th July **** for approx Rs. ***** in one go & out of which faced issues with * products. I ordered * bean bags of XXXL...
Aug 17, 2019 by Harshdeep Singh Gill
I ordered for fusion5 4g tablet but they send me writing slate (Shoppingon.in) Open
My Complaint Against shoppingon.in, Xpressbees, pickrr technologies Pvt ltd Complaint Category: Online Shopping My Complaint Description: I had ordered fusion* **.* inch *g tablet from shoppingon.in website on *-*-****. I waited for the prod...
Aug 17, 2019 by Mohammed ibrahim
Shopapple.today is a fake website (Shopapple.today) Open
Shopapple.today is a fake website portal selling attractive electronics unboxed at a lower price and extended warranty. Only WhatsApp contact calls not connecting on WhatsApp number. No response from care@Shopapple.today also. They say they hav...
Aug 16, 2019 by Puneeth C P
Wrong product delivered (Offersnyou) Open
I got a different product of cheap quality delivered. A product which I purchased was not the one I got. Product name HBQ I** TWS BLUETOOTH EARPHONE which I got is i*s tws. ...
Aug 16, 2019 by Pradeep
Refund not credit from pickup date 11 days (Myntra Online Shoping ) Open
My order no-*********************. Purchased on date-**/**/****, Satrani suit, price ***.**/-. It delivers my home on **/**/**** but did not good looking. I requested to return pickup for Myntra. My product pickup via Ecom express at **/**/****...
Aug 16, 2019 by Rajlaxmi
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's