E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Product not delivered on schedule and then after at promised date (Flipkart) Open
Till date no satisfactory reply and solution I have received from Flipkart end. I am facing lots of problem without a fridge in the kitchen for the last * days from their promised date and now their executive is suggesting me to cancel the orde...
Aug 23, 2019 by Sanjeev
Fake product delivered by amazon and refund not provided (Amazon) Open
I ordered a Fossil Rose Gold watch (Refundable item) from amazon of Rs **** on **th August ****. I received a fake product brand named as FOSSLL not even worth Rs *** on very next day **th August ****. I contacted Amazon customer care immediate...
Aug 23, 2019 by Ayush Nigam
Package not delivered by amazon (Amazon .in) Open
I have book a Phone from amazon.in, I did not receive any phone and they updated status delivered. When I complain against it they told me it was OTP based delivery and delivery boy enter the right OPT number. He delivered the product but no de...
Aug 23, 2019 by Jushan Ali
Wrong product given (PRIBAZAR.COM) Open
I purchase a combo of * check shirts of small size but they have given me the medium size and also another one xl size. The product quality was not good....
Aug 23, 2019 by MAHESH BALASAHEB SONAWANE
Fake product delivered (Newwireless.in) Open
Order number #***** I have ordered Combo Samsung Level U Bluetooth Headset With Sony Truly Wireless Sports Earbuds × * Rs. **** from newwireless.in and I received the fake package yesterday which had the cheap product of pant. I did try to t...
Aug 23, 2019 by Partha Pratim Nath
Defective product and wrong item delivered (Fashion_point1995) Open
On *rd August I have ordered a pair of slippers and jeans from an Instagram page called fashion_point****. The total cost of ****/-. He said cash on delivery is not available and I paid him through phone pay and paytm. Later I received complete...
Aug 22, 2019 by Ajay Pemmadi
Wrong substandard product delivered (Crazendemand) Open
I have ordered a soft silk saree Rs ****. Instead, I got a curtain type material saree poor quality which is not worth of **** Rs. They don't have return option on site crazendemand.com and no customer care number also. They are not responding...
Aug 22, 2019 by MUNISH GUPTA
Wrong cheap product delivered (timberlandsaleindia.in) Open
I had ordered a Timberland Euro sprint hiker through Timberland sales India Payment No.: BR**************** Payment Date & Time: ****-**-** **:** Amount:****.** INR = *** CNY. I received the product, which is not Timberland, not even a branded ...
Aug 22, 2019 by Manoj Earath
Totally different dress (Aeoh (all Eye Over Here)) Open
I had ordered a lehenga choli from them and it's totally different very cheap quality. The design and colour not his matches with the picture they have shown. Now they are not responding at all for refund or exchange. Please help me get back my...
Aug 22, 2019 by Rutuja Joshi
Wrong product delivered for order (gy9648) (GOYANTRA.IN ) Open
I ordered hifi wireless earbuds with *** hours playtime ambient mode, Bluetooth *, noise cancellation, waterproof (Ipx*), wireless power bank, ***h battery. But the product delivered to me is i*/*s dual wireless earpods | android & ios compatib...
Aug 22, 2019 by Jagadeesh Kumar K
Fake product received (Shopdealclue.com) Open
This is regarding with my order #***** was placed on August **, ****. The product is Bose Truly Wireless Sport *. As mentioned in the description (i.e, support noise cancellation) it's not supporting noise cancellation. I'm not able to connect ...
Aug 22, 2019 by Jagadeesh Kumar K
Faulty and duplicate product smart watch (Petronet LNG Limited) Open
I have ordered a zeblaze thor smartwatch when I received it I found it a duplicate low-quality watch. After * days I found it non-working it is completely dead. I have filed return request multiple times but they have not responded to it. Pleas...
Aug 22, 2019 by Avishek Bhowmik
Gift not delivered (Gift To Pune) Open
On the occasion of Rakhi, I wish to send a small gift for my brother who is in Pune. There is one chat box through which all the conversation going on. I ordered a customized Basket containing Butter Cookies, Haldiram Snacks along with One Dair...
Aug 22, 2019 by TAVLEEN KAUR
Package not delivered (Amazon India) Open
I want to file a case against Amazon India as I haven't got my product and payment has been done. Amazon is showing that your product has been delivered my order #***-*******-*******. It's my humble request to you please look after it as their ...
Aug 21, 2019 by Junaid Alam Ansari
Refund amount not received (Zipker online service pvt. Ltd) Open
I have ordered from Zipker on Aug *th & made an online payment. After a few hours, I had cancelled the order due to not satisfied. From Aug *th to till now, I have sent several emails & calls no response. Pathetic customer service. There is *...
Aug 21, 2019 by Rehana Begam
Wrong package delivered (Fashionbest.in) Open
I ordered a combo of three denim shirts. The cost of it was ₹*** plus ₹*** for delivery charges. I delivered the order on ** August ****. But I received some cheap quality shirts which were not even close to denim. I mailed the company on t...
Aug 21, 2019 by Vishal Aelay
Got duplicate item from Snapdeal (Snapdeal India) Open
I ordered a Nokia headphone from Snapdeal **th August. After some days they delivered a duplicate item of the same product. Immediately, I placed a return request for the item. But they are asking to submit images of invoice copy, product and p...
Aug 21, 2019 by Sunny Kumar
Received fake product (Ebazee.net) Open
I ordered a jbl flip from this website on **-**-**** and today **-**-**** I received a fake product with no battery backup. I want my money back....
Aug 21, 2019 by Ravindra singh
Amount not refunded (Shoptelezon ) Open
I am from Aurangabad Maharashtra. I paid fifty thousand for taking delivery franchise of Shoptelezone which is in Indore. I got this advertisement on the internet. After receiving the money there is no response. I demanded my refund so they peo...
Aug 21, 2019 by MAHESH DONGRE
Package not replaced as per policy (Case it up india ) Open
I had ordered a phone case from CASE IT UP INDIA site that is caseitup.in on **th May ****. I received the case after **-** days that's ok. But when I received it, it was a defective case and didn't fit my phone for which I had ordered it. So ...
Aug 20, 2019 by Mukul Modi
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's