E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Product not delivered and didn't get the refund (Home Center Online Store) Open
I ordered a above mentioned product on **th July which was supposed to delivered on *th Aug. But they rescheduled it for *th Aug. But they didn't deliver on any of the above mentioned dates and said that they will try to deliver again on **th A...
Aug 24, 2019 by Anjan Phukan
Unauthorized purchases done (Amazon.in) Open
My HDFC Credit card was used for * transactions on **/**/**** at Amazon.in for purchasing * Amazon pay Gift cards amounting a total of **,***/- (**,*** each). I reached customer care of HDFC as well as of Amazon.in on the same day and even rais...
Aug 24, 2019 by Ajay kumar Goud Ningagoni
Delivery of wrong item (Super Shirts Hub) Open
I ordered combo of * denim shirts on ** August. Today I received fashionable simple wear tailored fit solid casual shirts. Please refund my amount or provide me the correct order...
Aug 24, 2019 by Pramod Yadav
Fake materiel delivered (Mi 3 band) Open
I have wasted **** Rs for a watch. In the website it is written MI band * and when the parcel came at home I opened it and it was a *** Rs. Wrist band M* without any charger and a duplicate product ...
Aug 24, 2019 by Nishant joshi
Fake Nike product delivered by myntra (Myntra) Open
I purchased a Nike tessen shoes from myntra. First of all, they sent used shoes with broken box. Then I exchanged the product. After using shoes for * to * days I feel some pain in my foot while wearing Nike shoes. The shoes original price is *...
Aug 24, 2019 by Jatin
Different product received (dealsgram) Open
I ordered * shirts but they given me local, chip which cost may be *** rps shirt, what the company it is, what the police are doing where is social media, deals grams frouding company....
Aug 24, 2019 by Nawaz
Different product delivered (Go yantra) Open
I had ordered for an earpods for ₹**** on go yantra on **th of august.the product was delivered to me on **nd.When i opened the package,i saw my orderes earpods weren't there,instead another earpod of less price was there.When i immediately ...
Aug 24, 2019 by Srideep Banerjee
Wrong product picked up (Myntra) Open
Wrong product has been picked up and Myntra is not taking any action after several phone calls and requests they registered my request and sent me an email complaint no. They were supposed to pick up order no ******-*******-******* (Chambak p...
Aug 24, 2019 by Devika mathur
Refund not received (Heerva.in) Open
I received an order from www.heerva.in on *nd August ** and I dnt like it's quality so I returned back the parcel same day . I also intimated them through email that i have send the parcel Till date I haven't received any confirmatio from them...
Aug 24, 2019 by Karam
Missing item doesn't match with the pic on site damaged item (Go yantra) Open
I have ordered offer package of Gear X*G smartwatch + M* Smart band + Illusion Wireless Earpods. After delivery, I have noticed that the M* Smart Band is missing. The earpod is not an air which shown on the website. I had a fight with delivery ...
Aug 24, 2019 by Faisal Pooneri
Package not delivered (grappy ) Open
I have buy a speria a* mobile in Crappy on **/**/**** at cost of *,*** and payment made on same day but still I didn't receive a package, customer number is fake and no response from email, I need immediate help on this. ...
Aug 24, 2019 by Sree ramprasad
One product delivered but other two are still in transit (Myntra) Open
One product delivered but the other two are still in transit. These two products are for gifting purposes. I called Myntra but they are not responding to any of my complaints. Till date, the product is in transit....
Aug 23, 2019 by Niraj Ghelani
My shoes is not delivered (sshoppingclub.com) Open
I order my shoes on * August. I ordered * shoes I track my order and he is still showing your order is processing. Sshopping club sent me a message my shoes are delivered between * to ** days but my shoes are not delivered. Today is ** August ...
Aug 23, 2019 by Shubham kumar
Packet not delivered (tronzdeal.com) Open
I order Vivo mobile on tronzdeal. But I not received my order. They are not answering my mail and contact number does not mention on the site. I want my order or refund....
Aug 23, 2019 by Gajanand jangir
Order not confirmed (Flipkart) Open
I had placed an order on Flipkart for some cream and groceries. Amount Rs. **** from my account got deducted on ** Aug ****; *:** am and order was not confirmed. It was not showing anything in my Flipkart account. When I contacted Flipkart cu...
Aug 23, 2019 by Narendra Kumar
Cheap Chinese counterfeit product delivered (yourwishkart.in) Open
* days back I noticed yourwishkart.in selling Airpod * for Rs. ****. I ordered one and second day I got a call from ***** ***** confirming my order. I asked them about details and he confirmed that its original Airpod where I can get *-year war...
Aug 23, 2019 by Jaimon Jose
Snapdeal Hyderabad fraudulent service (Snapdeal Online Shopping ) Open
I ordered a Titan watch. I received the product after a month. I opened the package. Product is fake and not working as well. I initiated the return. Return accepted. It's been a month not yet collected. They messaged me with pick up delivery e...
Aug 23, 2019 by Venu
Refund not received (Flipkart Internet Private Limited) Open
I have purchased a mobile from * gud website using Flipkart log in details. Later I wanted to returned it back as I do not want to use the mobile. But every time I return it they replacing it but not refunding it. They are forcing me to take th...
Aug 23, 2019 by Ajay Jijjivarapu
Wrong product with MRP lesser than I paid (Wirelessdeals.in) Open
I have purchased the combo product from Wirelessdeals.in by paying Rs**** (combo offer of the headset and wireless earbud). However, I got a wrong product which is not original and MRP mentioned is ***. This is open fraud they are doing with th...
Aug 23, 2019 by Vaseem Iqbal
Product not delivered on schedule and then after at promised date (Flipkart) Open
Till date no satisfactory reply and solution I have received from Flipkart end. I am facing lots of problem without a fridge in the kitchen for the last * days from their promised date and now their executive is suggesting me to cancel the orde...
Aug 23, 2019 by Sanjeev
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's