E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
![ecommerce complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Delivered different product with bad quality (Banaarasstyle) Open
I ordered combo pack of kurtis, they delivered different kurtis, fabric quality is so cheap, color different, styl different. When i want to return the product, they didnot pic the call,I lost my money please help...
Aug 30, 2019 by Anu Ani
Received a wrong product (Great Indian Saree) Open
I order a saree but after * to * days i received a product that is very different in colour and quality is so cheap...after that i tried to contact with Great indian saree through email and also tried to call them but none replying...I am very ...
Aug 30, 2019 by Anita Singh
Order not delivered (Phonekart.in) Open
I have ordered Speria Model phone through online and I have done my payment also through net banking. I received the messages from the bank also. But I was trying to track my order and I couldn't track and there is no contact number and the mai...
Aug 30, 2019 by Mohit Bhatia
Fraud by service center (Samsung) Open
I have submitted my mobile galaxy j* on ** July due to hanging issue and hands-free jack problem. *st they told me to wait for approx * hrs but later on, they said there is a hardware issue in your device collect it on ** July. But on ** July t...
Aug 30, 2019 by Deepanshu valecha
OneAssist denied to repair product under extended warranty (One assist ) Open
I have bought an extended warranty of * years for water purifier (brand a.O.Smith) from oneassist. The plan is valid until Aug ****. On **th Aug, I have raised a claim when my purifier stopped working. As per the technician inspection, motor an...
Aug 30, 2019 by Siddhanta Roy
I didn't get any refund amount (Titan) Open
I order titan watch for my dad.. I was raised return request for same day i. e delivery date. My order return successfully but I didn't get any refund amount now * week left but still I didn't get any amount. Please help me please...
Aug 30, 2019 by Jayashri mohitkar
Duplicate and fake product (Brandfete.com) Open
Hello myself VIJAY.M .I have ordered a portable jucier mixer from a website called brandfete.com. I received the product and it is totally different from the product shown in advertisement which I have seen in Instagram. I got it for ***.rs and...
Aug 30, 2019 by Duplicate and fake product
Amount not credited from Nafa.in (Nafa.in) Open
I have sold my Makemytrip.com voucher worth Rs.***** in nafa.in they have sent a mail that the amount will be created in * days but its been almost one week, i have sent an couple of Email also but till now i have not received any communication...
Aug 30, 2019 by Karthik V
Cheap item delivered instead of I am actually ordered (Offersnyou.com) Open
I had placed an order at offersnyou.com for a MII* *G MT****+NRF***** Dual chip Waterproof Smart Watch as prepaid worth rupees ***/-. After a week later I received a box which is: *) Contains a Y*S smartwatch and a battery instead of the order...
Aug 30, 2019 by Musthakhali P
Regarding replacement of kit (Epson India) Open
During the Engineer's visit from Epson india "Nozzles head kit needs to be replaced" of my brand new printer with model number L**** But I do not want my machine to be opened as it is not more than * month when I purchased it. I have insecu...
Aug 29, 2019 by Prabhjot Singh
Delivered wrong product (Paanchali fashion) Open
I have ordered a kurti * weeks ago from facebook page "paanchali fashions" but paanchali fashions on facebook has delivered very old saree, I need my refund which is rs.*** pls help....
Aug 29, 2019 by Nikhitha Mulle
Received fake product (todayoffer.in) Open
I received a entirely different fake watch instead of my order. I am attaching the screenshot of my watch I ordered and the photo of the watch I received. I have sent mail asking refund to their caretodayoffer@gmail.com but no response. So I un...
Aug 29, 2019 by JOSHIND.K
Money not received (Flipkart) Open
I had messaged to flipcart regarding warranty claim on * august of product they replied me that they will contact me on ** Aug...there is no call from flipcart on ** Aug....and last date of warranty claim was on ** Aug...they called me on ** Au...
Aug 29, 2019 by Akshay jadhav
Wrong and used product (Trandingsaree.com ) Open
From facebook ad I saw tranding Saree website and I ordered two kurti named TS fit Fantastic Turquoise Color Kurti ** , TS fit fantastic mint green color kurti ** worth rps ****/- On **th of August I received a parcel and it was a wrong ...
Aug 29, 2019 by Reena jaiswal
Package not delivered (Amazon) Open
Product delivered kia bhi nahi aur bol raha hai delivered ho gya hai. Please help and do the needful....
Aug 29, 2019 by Kundan kumar singh
Deficiency in product and not returning and refunding as promised (Zareen Nx) Open
I booked a dress online which was shown on facebook marketplace page.All the procedure was done through messenger application and the seller convinced me that the product will be returned and my money will be refunded in case its not same as sh...
Aug 29, 2019 by Kalpana Singh
Wrong product delivered (Lady Avtaar) Open
I ordered one maroon shirt and they delivered a kurta pyjama of inferior quality. i have emailed them n watsapped them on **th aug but till date they have not responded ...
Aug 29, 2019 by Tina Dukpa
Fake product received (Ebazee.net) Open
On **/**/**** I received JBL flip Bluetooth speaker and Tws mini earpod, but the item I received is not working and it is not JBL though. I want my money back. Please do the needful. ...
Aug 29, 2019 by Iooluti kharbuki
Wrong product delivery (Styllo.co.in) Open
My order number **********. I have perches Nokia **** & Noise cancelling truly wireless earbuds, but i have received Tasen scree touch mobile model number T***. last finally order confirm from company executive mobile number **********. please ...
Aug 29, 2019 by RABI KUMAR PRASAD RAO
Fraudulent practice doing (Cool Winks ) Open
The seller is deliberately hiding information in order to sell the products by luring through offers which have hidden terms and conditions: *. I have placed an order and while cancelling it pop up says the money will not be returned because yo...
Aug 29, 2019 by Nitin Jaiswal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's