ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

I get different product (openwireless.in) ^Open

Very disappointed with this service which provides by openwireless.in. Means I ordered wireless combo but they are sending me something totally different. It's very disgusting. Please return my money back because I took the order amount from fr...

Jul 31, 2019 by Sagar yuvraj malo

Wrong product delivered (Stunningdear.com) ^Open

I have ordered a lehenga but received a rubbish saree. Want my money refunded. Also, their site is not working nor helpline number. Please do the needful....

Jul 31, 2019 by Parminder

It showing on app that package has been delivered but I have not received the package (Club Factory) ^Open

I placed an order on **th Jun'** of ** items. Order no- SO*********. It was supposed to be delivered by **th of July'**** but till date, it has not been delivered. Customer care people only have one resolution wait for * working days order is u...

Jul 31, 2019 by Seema Kumari

Order confirmed package not delivered (Cart Savvy Bunny) ^Open

I ordered a hair fall remedy product on this so-called online shopping website and paid a total of $**.** including the shipping charge. For my surprise, there has been no progress and I find this to be a fraud. Now, these guys have my account ...

Jul 30, 2019 by Jawad

Under warranty service not provided (Reconnect ) ^Open

I have bought Reconnect **" LED from crown mall Faridabad * months ago. This product is under warranty now it is not working but this company is not providing me with any support. I have given several complain to Reliance Digital team but these...

Jul 30, 2019 by Dilip Kumar

Wrong product delivered (Shoplooh) ^Open

For delivering the wrong product instead of I ordered with fake website wrong number and address. I have ordered through facebook a combo of * Kurtis of Rs***+shipping=****. But I have received the wrong product (saree). Also the product I rece...

Jul 30, 2019 by Suresh divya

Wrong product dispatched (Gizcart.in) ^Open

I was looking for wireless earpods and this company (gizart.in) popped up. It showed a fancy earpods called fitpods amounting to Rs. ****. I purchased with a "cash on delivery" option. After a few days, the product arrived at my home and my ser...

Jul 30, 2019 by Sagar sahni

Damaged product delivered (Pepperfry) ^Open

Damaged product delivered by Pepperfry on **/**/****. I had raised the return request on **/**/**** since then no action has been taken by pepperfry. Please find attached invoice for evidence. ORDER ID: *********...

Jul 30, 2019 by Thangaperumal Nadar

Duplicate product received (Ebazee) ^Open

Saw the *+* free offer sale of Mi Band * Ebazee on FB. Placed order online and received the delivery which is a fake product. It shows M* Band and the quality is worst to the core. It is like a plastic watch we buy in village festivals with bas...

Jul 30, 2019 by Karthikeyan R

Fake parcel received (My Club Factory) ^Open

I had ordered a HONORLITE smartphone. My order confirmation number is MCT***** dated **/*/**. Shipment number is ************* dated **/*/**. On opening the parcel I found old and used shirts. What is this? ...

Jul 29, 2019 by Gogineni. Sekhar

Not delivered order or not refunded (Pepperfry furniture) ^Open

I ordered two items *) Boom High Back Ergonomic Chair in Black Colour by Emperor * No *) Max High Back Ergonomic Chair in Black Colour by SGS Industries * No. by paying Rs. *****/- on the full advance on **/**/****. I ordered these materia...

Jul 29, 2019 by NATARAJA G L

Huge price drop within 5 days / Not allowing return refund and reordering (Flipkart) ^Open

I would like to refute against the Flipkart's policy on return /refund/exchange and/or price match way of working. In my case, I purchased an AC priced at **,*** on **/**/**** and by the time it got delivered to me. When it was about to be inst...

Jul 29, 2019 by Chatrabhuj Hinsu

Flipkart delivered me a discarded product and making replacement (Flipkart) ^Open

I ordered a Redmi note * Pro from Flipkart. No apps open with the phone and there is a scratch on the screen. Mailed Flipkart many times. They seem to like playing with me for ** days. They sent a software engineer to confirm it even he confirm...

Jul 29, 2019 by Abinash Mishra

Advance paid against Atom Ice cream machine (Hoppershine Industries Pvt. Ltd.) ^Open

I have paid an advance of Rs **,*** to Hoppershine on **th April against which they have confirmed that dispatch will be on **th May ** without fail. Since that time they are running away from supply and refuse to take the call. Whenever I have...

Jul 29, 2019 by Rakesh sharma

Product or refund not received (LT online ) ^Open

I have purchased canon LBP *** printer online from lt online store and paid *****.** through my credit card. After ** days my product is not dispatched. I called customer care they said that the product is not in stock. I requested them to refu...

Jul 29, 2019 by Abdurrahman Ansari

Order not delivered (Case it up india ) ^Open

I have ordered India cricket team jersey on July'** the first week. The product wasn't delivered as of now. As per there policy, they confirmed that shipment details will be provided within ** to ** working days. I have no update as of now....

Jul 29, 2019 by Ragavendran Babu

Fake product received (Thebestwatches.in) ^Open

Please look into the matter the details attached below. I am also linking a page where you can find complaints from other people for the same. https://www.complaintlists.com/tag/thebestwatches-in/ Regarding order from Thebestwatches.in. Order ...

Jul 29, 2019 by Arpit Rajawat

Not picking call after delivery (Stylediwane.com) ^Open

I ordered a peach ethnic dress for my fiancee for our Roka function but the dress they sent is totally different from what they sent and now they are not picking calls either replying on Whatsapp. Please help....

Jul 29, 2019 by AYUSH KHANDELWAL

Used defective different product (Globus Stores) ^Open

I have ordered * jeans from Globus store. Total cost was **** but I received one same jeans which one I ordered but another * was different used size was also not the same. Immediately I called customer care and tell the details and mail the di...

Jul 29, 2019 by Rifat fatima

Different phone received (Amazon India) ^Open

I have ordered one plus * Pro but there was a different used phone in the box. When I immediately called amazon they told me to wait for * days but they took * days to revert and said they can't do anything. Seriously? My **k is at stake here a...

Jul 29, 2019 by Rahul Sardana