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E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Account get blocked (Flipkart Internet Private Limited) Open
I am a regular consumer of Flipkart for a long time. I buy a lot of products from Flipkart. But Flipkart now blaming me wrong and blocked my Flipkart account. They said that we like to let you know that your recent order has been cancelled as o...
May 02, 2019 by Mahefuj Khan
Item missed from the order (Amazon.in) Open
I ordered * gold bars from Amazon. It's not mistakes from the seller but mistakes from Amazon package department failure while packing the order items. I ordered three gold bars from a seller called King bullion. Quantity is three One is *.*g...
May 02, 2019 by Satpreet Singh
Service not provided as promised (Ingolabs ) Open
I have purchased GPS tracker from Ingolabs in November and then I have been charged for * year or service and subscription but it stopped working now. I was reaching them but they were not responding properly and again asking me to renewal but ...
May 01, 2019 by Pramod Reddy
Wrong product delivered (Fastroly.com) Open
I ordered two Kurtis through Fastroly website. I paid **** Rs. In that package, I got different Kurtis and different sizes. The quality of Kurtis is very bad. I sent an email to website and also sent messages in FB messenger also. They are read...
May 01, 2019 by Srilakshmi chagamreddy
Order cancelled without notification (Flipkart) Open
I ordered an apple product from Flipkart today dated */*/**** but the seller cancelled the product today without prior notification. The reason they listed is "The product is out of stock". How can the product go out of stock after placing the...
May 01, 2019 by Amar B
Fraud done by the website (Vastrova.com) Open
I am attracted when I saw the product picture on the online site. But shocked when I actually received it. It is so cheap that no one would imagine. Only the colour of the product is the same as shown. The quality and material of the product ar...
May 01, 2019 by Pravalika
Received wrong product (Willora.com) Open
Firstly I saw their add in my FB page. Later I liked their combo Kurtis and placed an order with them on **.*.**. Later today, ie *st May ****, I received the product and paid ****/- cash to E-com express courier person, Urapakkam division. W...
May 01, 2019 by Abelasha Joshva
Customer care debit money from my ATM (Peenar.com ) Open
I have ordered fresh green and blue Kurti but they delivered different and very cheap quality Kurti. When I called customer care no. They asked my ATM details for refund money. But no money refunded and they debit my * thousand rupees. Please h...
May 01, 2019 by Sonia malik
Mandatory charges applied without asking (nestaway) Open
I took a flat on rent through Nestaway from *st March ****. For some reason, I took an internal transfer and shifted to another room. There was increased in my rent by *** and also in the deposit. However, the room I shifted it was shared by on...
May 01, 2019 by Tikshala Raje
Wrong product delivered (Classicly.in) Open
They did fraud with me. They delivered the wrong product to me. I ordered a denim shirt but they delivered the wrong product. They also not replying of my email and email also not delivered to them. Please help me with this....
May 01, 2019 by Kartik ramaiya
Fake product delivered (Limeline) Open
I ordered * gown and * Kurti and instead of sending them they sent me * really bad quality Saree. Really disappointed with this online shopping. Please help in this matter....
May 01, 2019 by Sneha kabra
Company not accepting return of delivered item (Aonecart.com) Open
The package was filed for return the day it was delivered. There were an email id and a phone number given by the company. The request for return was registered the same day as delivery but there has been no response by the team. They are avoid...
May 01, 2019 by Mahak
Package returned but refund not given (Ethnik Mall) Open
I have purchased one lehenga choli from website ethnikmall.com. They confirmed the product will be completely stitched. The bit when I received the parcel it was unstitched and not as per the picture is shown on the website. I mailed them the i...
May 01, 2019 by Dipika Verma
Cheating the customers (Banarasstyle.com) Open
Recently I made a purchase from a Facebook page " Banaras style". The saree pictures shared on the page looked good quality and the order I received the quality of the saree is pathetic. They are cheating their customers. I tried posting my exp...
May 01, 2019 by Nastaran Fatihi
Given wrong package (Willora.com) Open
This company's clothes when bought were in different design and size. But when delivered was completely out of the box. The Kurtis was in the set of * but the clothes quality and design were pathetic. I think no one should buy from this website...
May 01, 2019 by Archana Debbarma
Fraudulent issue with the order (Amazon.in) Open
I have ordered Vivo V** Pro (Order Number: ***-*******-*******) smartphone on ** April **** in www.amazon.in through the dealer “The Mobile Wala” and paid amount INR Rs. ***** on Pay on Delivery (COD) method. I have received my package on *...
May 01, 2019 by Kumar
Received the fake product (SUMMER ESSENTIAL INDIA) Open
I had ordered a portable air cooler on facebook with an attractive advertisement on **/*/**** with an order number MSE***** approx time **.** pm. I received a confirmation of the order. On **/**/**** I received a text message from blue dart a p...
May 01, 2019 by Harsh agrawal
Package not delivered (Attire Hub) Open
I had ordered a dress from an Instagram page by the name Attire Hub for Rs.**** on **th March. I received it on the **th of March. The quality of the dress was very cheap and was completely different from what I had ordered. I contacted the adm...
May 01, 2019 by DIVYA SINGH
Package not delivered (Edealskart.com) Open
I have purchased an apple watch series * **mm almost * weeks back from edealskart.com. I have paid an amount of Rs. ***** availing the discount of Rs **** as mentioned on the website. After the purchase, no information was passed onto me regard...
May 01, 2019 by Dipayan Das
Different from description (Willora fashion ) Open
I ordered a set of * tops from Willora fashion for COD option which cost Rs ***. But I received entirely different tops which were of very low quality also. Their customer care is not responding to the emails. Also, the Facebook page is not rep...
May 01, 2019 by Lamya Mohammed Ashraf
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