E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Sub standard product was delivered (Jindal Gas Appliances Pvt. Ltd) Open
I bought one JINDAL Curve * Burner Toughened Glass Auto Ignition Cooktop Stainless Steel, Glass Automatic Gas Stove with order id Order Id: OD******************, ordered on **/**/**** and delivered on **/**/****. This mentioned product was bou...
Aug 26, 2019 by Rohit Garg
Product completely different from the image and also cheap quality delivered (Saribhandar.com) Open
I have received the product of Order no.#*****. The day I had received the product on **th Aug,i contacted saribhandar@gmail.com on that day itself.And also couriered the product on **th Aug with Consignment no.K********. And it is also recei...
Aug 26, 2019 by Debarchana Roy
Wrong parcel received (www.trandingsaree.com) Open
They send wrong products I ordered for Kurtis and got worst sarees. Please do the needful....
Aug 26, 2019 by Abhilasha mishra
Receipt not given and not accepting flaws in the product (Mahadev enterprises) Open
My phone screen of OnePlus *T got a crack a few days back so I went to this neighbourhood shop who suggested getting a screen replacement. He offered me three types: local for *k, medium quality for *.*k and original OnePlus quality for *k. I a...
Aug 26, 2019 by Abhinav
Cheap products delivered and company not responding to return request (Great Indian Sarees) Open
I ordered a saree from great Indian sarees online shopping ... I was really shocked to see the product they send me which was entirely different and a cheap saree worth *** rs .... when I mailed them and send them messages in WhatsApp regarding...
Aug 26, 2019 by Aishwarya k
Fake product sent (Ezee Deals) Open
The product description showed it to be JBL flip * Bluetooth speakers but received a fake product. Please do the needful....
Aug 26, 2019 by Giridhar D
Defective product received (Wirelessdeals.in) Open
I ordered for bluetooth combo wireless ear phone, in pakage it was defective of other product this product was received on **/**/****...
Aug 26, 2019 by Sureshbabu
Wrong and a damaged product received (Ezee Deals) Open
I have received a wrong product that also a damaged product. This product i had ordered for my brothers birthday but i am very disappointed about this product from someone i borrowed money to get this product please do the needful please return...
Aug 26, 2019 by Viraj Reshval
Refurbished/Counterfeit product received (Myntra) Open
I am writing in regard to the complaint raised by me on Myntra "Skagen connected men blue hybrid smartwatch" worth. To my sheer dismay that I have got a refurbished/used product. I conclude this due to below three points *) The package came i...
Aug 26, 2019 by Gayathri Devi R
Delivered fake products (Paanchali.com) Open
I have order * suit sets from paanchali fashion and i was delivered fake , dirty and torned products which was not the products i have order , whose pics i have attached the bill amounted Rs. ****/- I have also attached the pics of the suit...
Aug 26, 2019 by Meenal
Not picking up the return order (Myntra) Open
I have ordered two kurtas of Vamsi and here and now on first week August ** but the size is not fit for me. I made a return request four times but Myntra is not taking any action yet. I want my refund as soon as possible. Very disappointed with...
Aug 26, 2019 by Vaishali
Mass fraud done by Kiki Vava (Kikivava.com) Open
I had placed an order from Kiki Vava /Fashion Monk of a Denim ice blue fur jacket and a camouflage cargo. I just received (after too many days) the delivery and there was some weird t-shirt which wasn't even of my size. I want a refund. My ord...
Aug 26, 2019 by Parth Bhanushali
Wrong item delivered (Zioffy.com) Open
I ordered * combo kurti from Zioffy. But I received an old saree. I paid Rs. ****. Can you please help me return and get my money refunded. My order number is *****, Order date **nd August ****. ...
Aug 26, 2019 by Akshaya Gopalan
Wrong product delivered (Goyantra) Open
Hii this is Rakesh Kumar . I hv order hifi wireless earpods . Picture attached. But I got some other local earpods. My order number is GY*****. I hv mail them but no response .and phone number is not in working .pls help me...
Aug 26, 2019 by Rakesh Kumar
Fraud done by the company (Clubfactory) Open
I ordered two products from ClubFactory on ** August ****. I received the product today. When I opened the package I found there was only * product the other was missing. I even called the seller but no response. My order number is SO*********....
Aug 26, 2019 by Supratim Biswas
Package not delivered (Smartfashiongirl.com) Open
Couple of days back I have come to know about the website smartfashiongirl.com through facebook, I was really attracted by their collection and price...so I ordered for * dresses of rs *** on *th august through razorpay and it was to be deliver...
Aug 26, 2019 by Devangana Chatterjee
Package not delivered (Flipkart) Open
Flipkart Here is an example of worst customer experience: Order placed : **th July Order id: OD****************** Delivery status: Not delivered yet Complaint raised on **th August but no resolution yet. They keep on resolving my complaints...
Aug 26, 2019 by Bharat
Product wrongly received (Shirtscombo.com) Open
I Ordered from Shirt combo " Combo of * Slim Fit Designing Shirts for Men × *" vide my order no. *********** Dated **.**.**** but you delivered "fashionable Simple Wear Tailored Fit Solid Casual * Shirts for Men"by ECOM Express vide AWB NO. *...
Aug 26, 2019 by Rajasekar
Amount paid but order not received (Stay classy) Open
Order made in ** Aug . Amount paid ****. Order was not placed....
Aug 26, 2019 by Katuri Nagababu
Package not delivered (Insasta.com) Open
Dear sir, I have ordered (order #******)for cctv with micro SD for Rs *** on **/*/** in insasta online portal. The Web page shows item shipped but I didn't get product nor tracking detail. Please help to get my product or my money back. Thanki...
Aug 26, 2019 by Vincent
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's