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- Go to "File a Complaint" page
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- Get refund / replacement / damages from Company
E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Product got changed (Glowille) Open
I ordered a pink blue gown worth **** rupees from Glowille. But I received an ordinary saree which was not my product. There Is no reply from their customer's support for my mail. Order no: GL************. I couldn't find how to get my money b...
May 03, 2019 by Revathi
For return and replacement of the product (Sareeflow.com) Open
I have ordered for * sarees from SareeFlow.com on **th April ****. I got the order delivered on **th of April ****. The product received by me is totally different from that of the product shown on the website. There is no return & replacement ...
May 03, 2019 by Moumita Kundu
Wrong item delivered (Utsavsuits.com) Open
I had ordered a pair of lehengas from utsavsuits.com in INR **** on April **. Order No - US************. They delivered to me a wrong item and when I lodged a complaint to them they replied that as the product is in good condition so they will...
May 03, 2019 by Priya Soni
Order cancelled without any prior notification (Flipkart.com) Open
I ordered an iPad **** *** GB in a sale on flipkart.com. I paid Rs. *****. After ** hours Flipkart cancels the order without any prior notification saying the seller cannot deliver it and provides me with ridiculous replies. I was promised that...
May 03, 2019 by Aditya Suri
Order canceled without my permission (Myntra) Open
I buy * pairs of shoes offer from Myntra. * pairs at ** Rs. The order was confirmed and the payment was also done. I am receiving mail from Myntra order is confirmed. But after * to * days it got cancelled. I ordered this on */*/****....
May 03, 2019 by Bonagiri anil
Got wrong product (Dwarifab ) Open
I had ordered a combo pack of lehenga on **/*/**. On **/*/** I got a combo pack of saree of very cheap quality. When I called their customer care number they said the product will be returned in * to * days. Now they are not receiving calls....
May 03, 2019 by Anjali Kumari
Not returning the product despite incorrect product being delivered (Tata Cliq) Open
I ordered Voltas *.* Ton * Star Copper (BEE rating ****) *** LZH Window AC (White) on *.*.** from Tata Cliq and the product was delivered to me on **.*.**. Once the order was received we contacted customer care regarding the installation of t...
May 03, 2019 by Rupali Pandey
Cheated by the company (Jameshops.co.in) Open
I had ordered for Apple Airpods and I have received I*S TWS pods. Kindly help to cancel the order and refund the money....
May 03, 2019 by Umesh narvekar
Wrong product delivered (Limeline) Open
I ordered a black silk saree from limeline designated as designer saree ** of net worth Rs. *** but was delivered with a cheap quality product. I want a replacement immediately with my actual order. My order number is *****....
May 03, 2019 by Shaolina Guha
Package delivered different from the ordered one (Sari bhandar) Open
I ordered a sari from saribhandar.com on **th April ****. The package got delivered on *nd May which a sari totally different from the one I ordered. I mailed them on saribhandar@gmail.com and even tried to call them. But I got no answer from e...
May 03, 2019 by Shlok Bum
Cheating and fraud by cancelling return request again and again (Flipkart Online Shopping) Open
I purchased a washing machine from Flipkart and it was delivered on **/**/** having ** days return policy. But the product I received was a faulty product as wash tub of the machine was leaking and door/cover was also broken. I raised the compl...
May 03, 2019 by Ali Sarwat
Double charged on maximum retail price (Amazon.in) Open
I have ordered a decomposer pack of * bottles from Amazon.in on **th of April ****. Amazon has charged *** rupees for * bottles (**x*) and ** rupees for shipping charge. But after delivery, I saw that MRP written on the bottle are ** rupees per...
May 03, 2019 by SANJAY KUMAR BHAMBHORIA
Package not delivered (Zipped Solutions Pvt Ltd) Open
I order air cooler but not get confirmation from seller amount. I also paid for it. There's no reply from their customer support. I could not find how to get my money. Please help and resolve it....
May 03, 2019 by M.Ramar
Refund not done (Myntra) Open
I placed an order for * Kurtis from Anouk brand costs around **** and cancelled an order since by mistake placed for incorrect size. Cancellation accepted by its more than a month still I did not receive my amount and it's not small amount kind...
May 03, 2019 by M Sailaja
Wrong and damaged package delivered (Limeline.in) Open
Fully wrong and damaged product delivered. After delivery, no response no call received. This company is a fraud. Please help....
May 03, 2019 by Vikas Gupta
Wrong order received (z.s accessories) Open
On **th April ****, I ordered Sunz Lenovo a**** back panel (white). *rd may, **** I received my order. But that was not my product what I ordered. They sent me a Nokia mobile panel....
May 03, 2019 by Saran kumar
Wrong product delivered (Ladyware.in) Open
I had ordered * dresses from ladyware.in. Each of Rs. ***. The product I had ordered and the product I had received are not at all the same....
May 03, 2019 by Mahenoor Tak
Wrong order delivered (Limeline.in) Open
I ordered a Kurti on limeline.in order no. *****OS on **/**/****. But I don't know they delivered a saree or something. In delhivery tracking number *************. Powered by Smartship. Cheap quality product received. Please help....
May 03, 2019 by Ravish Gahtori
Wrong product delivered (Limeline) Open
I ordered a saree online on Limeline of rupees *** order no. ***** on ** April ****. It was delivered on * May ****. The product was different it did not match from what I ordered. It was a cheap saree. I lost *** rupees. Please take action aga...
May 03, 2019 by Daya bora
Empty box delivered and money not refunded (Cloud Jone Mart) Open
Empty Vivo mobile box delivered and not refunding money and not receiving my call. Fraud company making fool to innocent Indians. Offering mobile at a low price and delivering the empty box and taking money from the post office....
May 03, 2019 by Syed meenaj
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