ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Received a fake item (SquarePig.in) ^Open

The item I received from this company was not as shown in their site and not like what they explained it to me. I received a torn, dirty and used item. Now when I want to return it and get refunded the SquarePig company are not even receiving m...

Sep 06, 2019 by Sonu Swasit ekka

Defective product delivery (Tailorvala.com ) ^Open

I ordered one saree from tailorvala.com. I placed my order on ** August ****. After placing an order I received a message from Tailorvala.com "Thank you for placing order". On **th August I received my order after that I opened the package I sa...

Sep 06, 2019 by Manisha

Not received material and delivered old stock (Raj Rani creation) ^Open

We paid ***** on **/*/**. They told within a week will send your material. Later no responses from then after enquire and paid the full amount. Then on **/* only half old stock material sent. Still, **** amount pending with them. Now they say f...

Sep 06, 2019 by Kowsalya

Wrong product delivered (Diyabaati) ^Open

I placed an order for one Kurti with order no. DIY*****. Today I am not at home and my order was received by my sister. But the order I got was wrong. There is a cheap and old dupatta instead of Kurti. I just want my amount refund....

Sep 05, 2019 by Yogita Malhotra

Online dress shopping (Sarideal.com) ^Open

I brought a dress from sarideal.com and before that called on number **********. Same is mentioned on the website. He said if you don't like we will refund you. Anyways, the reason I am going for legal action is the dress is not all same as sho...

Sep 05, 2019 by Vandana Sharma

Not getting refund (Myntra India) ^Open

I have ordered sherwani from Myntra. While I got delivery at my home, I was in office and I got notification regarding delivery and to avail Myntra insider points. On Myntra insider points mistakenly I doubled clicked on that to avail certain *...

Sep 05, 2019 by Sushant Dixit

Account blocked after adding to flipkart wallet (Flipkart) ^Open

I have added **,*** INR to Flipkart wallet on **st of august and tried booking a product. But as soon as I booked the product the seller cancelled it immediately after payment. So I tried booking * to * times in * days by contacting customer ca...

Sep 05, 2019 by Bilal K S

Got wrong product (Brand Fete) ^Open

I have ordered for electric juice blender but received one orange juicer. Tried to contact the brand fete to return but couldn't reach them the website is not working. I send a message from Instagram but no one is replying to them. I want to re...

Sep 05, 2019 by Surumy K S

Order not shipped (Salely.in) ^Open

I order camera from Salely.in and it is fraud website. But order not shipped. Please do the needful....

Sep 05, 2019 by Prashannjeet

Amazon cashback not issued (Amazon India) ^Open

On **/**/**** I collected an offer coupon from Amazon that promised cashback of up to Rs. **** on making a third party (Coolwinks) purchase of Rs. **** or more. The offer was valid from **/**/**** to **/**/****. One day later on **/**/****, aft...

Sep 05, 2019 by Sanjeev Kumar Mishra

Faulty RO purifier and customer harrasment (Amazon) ^Open

I had purchased PureIt RO+MF classic water purifier from Amazon and it gave me issues almost every month since my purchase. If you check the service log of “Aditi Enterprises” Nasik – ******, we had to call him every month for issues sinc...

Sep 05, 2019 by Madhu Jaju

Fake product received (Esha enterprises ) ^Open

I have a got a call from hhh teleshopping from Kavya. They said you have a company offer. You got one cell phone Samsung galaxy j* *gb ram ** GB rom ** gms silver one headset and one jio sim on your mobile no. They said you have to pay **** the...

Sep 05, 2019 by Shaik afroz

Flipkart account blocked (Flipkart) ^Open

Flipkart is making customers fool. I have ordered Type c Otg seller (Retail Net). They cancelled my order. Again I ordered seller again cancelled. Now they blocked my Flipkart account and when I asked them they told me via mail that you have or...

Sep 05, 2019 by Satyam Raj

Wrong product received (Stunning dear) ^Open

Order no - ***** Order date - **/**/**** Order Amount - ****.** Payment mode - COD Billing address - Yogesh Kumar, ** Agersen Nagar Sri Ganganagar Rajasthan Order Details:- Stunning Dear Kurti ** - ***@*= *** Saree ** - ***@* = *** L...

Sep 05, 2019 by Yogesh Kumar

Wrong product received (Zippkart.in) ^Open

I have ordered truly wireless earbuds from zippkart.in. I have received really bad quality earbuds. While buying they showed different earbuds with the specification. The product which I received is completely different from what was shown to m...

Sep 05, 2019 by Atul asade

Got a very bad product (House of lehengas) ^Open

As I have ordered black bead mangalsutra chain and a pendant which was nice in the pic they had shown. But they have delivered a third-rated third class product which we don't even imagine to wear in a dream also. Their rule is that we have to...

Sep 05, 2019 by Sunitha

Refund not provided (Flipkart Internet Private Limited) ^Open

I ordered one realme * Pro mobile phone on * Aug ****. I paid ***** for that through ICICI credit card on EMI for * months. After one day on * Aug ****, I had to cancel that order due to some issues and I got a refund time within * business day...

Sep 05, 2019 by Sachin Giri

Fraud activity by glowille.com (glowille.com) ^Open

Got cheated three times. I ordered a Kurti in the beginning but got delivered a completely different low-quality item. Thought it was accidental so asked for replacement they didn't respond for more than a month then I contacted them through th...

Sep 05, 2019 by Sreedevi Abhishek

Refund not received (Myntra) ^Open

I didn't get my refund amount. I returned the product to Myntra. Please do the needful....

Sep 05, 2019 by Prasanna Kumar

Product not book amount debit from account (Flipkart) ^Open

On July ** I book online Asus ZenFone Max M* (Black, ** GB) with order ID OD****************** but couldn't reach form Flipkart. Amount debited from my account HDFC bank. Please help....

Sep 05, 2019 by Mintoo Kumar