E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Different shirt delivered (Simply Shirtstore ) Open
I had ordered a COMBO OF * BIG CHECK CASUAL SHIRTS FOR MEN × *, but they sent local shirt on ** July ****, its worth rs.****. Available in nagpur local shop. I mailed to You * times but no any response. I need get back my Money....
Aug 28, 2019 by Rajesh Jagannath Thakre
Cheated by the company (tronzdeal.com) Open
I have been cheated by the company to a tune of **** Rs to deliver Redmi Note * Pro Refurbished phone. I have got all the transaction details. and bank which transfer is effected. Now the site tronzdeal is shut down what about me?...
Aug 28, 2019 by KODANDAPANI MANTHENA
Wrong product delivered (Trandingsaree.com ) Open
Trandingsaree — wrong item received * I placed an order on **th Aug **** through facebook ad from the website named as trandingsaree.com and today(**.**.****) I received the parcel. I had ordered a mint green colour kurti but i received...
Aug 28, 2019 by Neethu Gopi
Wrong product delivered (clubkurti) Open
I ordered two pairs of elegant looking and good quality garments from the club kurti website but what I received was a totally cheap and completely different product which was not even shown on the website. According to their return policy I e-...
Aug 28, 2019 by Manas kaur
Parcel not received (tronzdeal) Open
Till date, I did not receive my parcel. Even no message about my order. So, I want a refund. Please do the needful....
Aug 28, 2019 by Sarika B Kamthe
Fake product received (Fashionandshirt) Open
This is the worst experience I have ever had. I ordered * combo denim shirts from this site. They deliver me waste quality shirts which are of no use. Kindly help me to get my money back....
Aug 28, 2019 by Vikas shrimali
Wrong product received (Fashionandshirt) Open
Hi, This is the worst experience i have ever had, i ordered * denim shirts for this site after taking a long ** days they deliver me waste quality shirts which is of no use, kindly help me to get my Money back . Regards, Ayush ...
Aug 28, 2019 by Ayush chauhan
No response received (Indiaeshops.com) Open
I bought HBQ i* wireless Bluetooth Earpods. I made the online payment. I received a message from the Bluedart saying I should pay the amount again. This is so unprofessional. I would never purchase again using this bran....
Aug 28, 2019 by Mahayogi Lakshmipathi
Wrong product delivered (Brand Fete) Open
I paid *** for electronic blender of which I saw image on your website. The item I have received is completely different from what I ordered. I have attached the following images of what I have received from you guys. Refund my money and tak...
Aug 28, 2019 by Manish Gupta
Fooled by tech tronix (Tech tronix ) Open
Instagram username:tech_tronix Hi..I am writing this as I was fooled by a company name tech tronix...* days ago I ordered a product named Airpods(apple) which this company sells in ****..I ordered this through WhatsApp...and I still have the ...
Aug 28, 2019 by Divvya jain
Received wrong product (Dealsgram.in) Open
The shirts showed on the website and delivered are completely different. They are very poor quality. I want a refund. Please help me....
Aug 28, 2019 by Animesh Pradhan
Return initiated but they did not pickup (Shopperstop) Open
I had bought a kurta cost *** including delivery charges.The quality received was poor so i want to retutn it.They initiated return as per my request but they didnot send their agent to collect it.I lost my money and worst service on their part...
Aug 28, 2019 by Madhuri
Product not delivered after payment (tronzdeal.com) Open
I have purchased Vivo V* Pro Black *GB+**GB as per offer on website. As per order process I paid the Rs.****/- payment as required. After payment I have received order confirmation email. But I have not received my ordered product. After two da...
Aug 28, 2019 by Mohit Bhatia
Package that delivered is totally torn & that was not my order (Bodycraves) Open
I have ordered from your bodycrave, the clothes that i have ordered are completely torned & also that was not my order plz it's request to do something of my order return it back I am sending you the cloths pics ...
Aug 28, 2019 by Abhishek sharma
Unordered item delivered and I returned still not refunded (Ethnic Mall) Open
I ordered one dress material but they delivered unmatched items.i raised a complaint again they told to return we ll send correct product but again they send send unmatched items.after that i contact them.theuy told please return we will refund...
Aug 28, 2019 by Praveen kumar
Order not received (Hoodlery) Open
I was ordered a pair of shoes and pay the full amount only but didn't receive any information about my order.I want my money back.hoodlery site is fraud....
Aug 28, 2019 by Ahan
Package not delivered (Flipkart Internet Private Limited) Open
Very disappointed with Flipkart delivery system and customer support. My order with Order ID - OD****************** and Ekart id: FMPP********** ordered on *th August has been delayed. The promised delivery date was *th Aug and the first resolu...
Aug 28, 2019 by Skanda SG
Not accepting return (Snapdeal) Open
This fraud company has been selling duplicate products and not accepting the return. Please do the needful....
Aug 28, 2019 by Jagath odiyana
Cheap quality product was delivered (Great Indian Saree) Open
I have ordered red colour soft silk saree from Greatindiansaree.com website. They delivered vulgar and low-quality product which is entirely different from what I had ordered. I had been trying to contact them using the contact details provided...
Aug 28, 2019 by Ima Subhash
Product is missing (Wirelessdeal.com) Open
Combo Level U Bluetooth Headset With Truly Wireless Sports Earbuds I have ordered but the product is missing. Please do the needful....
Aug 28, 2019 by Sachin choudhary
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's