E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong product delivered (Flipkart) Open
I ordered Lenovo ***s **.* inch Laptop but received a different product. I placed a return request and contacted Flipkart support multiple times to replace the order. They simply dragged the issue stating that they are working on this. Now all ...
Aug 28, 2019 by Sukumar
Fraud watch dealer (Shop101 watch house) Open
One instagramer dealer showing me master copy of apple watch and send but watch is local and *rd calss watch and now and is working and i have all evidence about watch house dealr and i want refund my amount...
Aug 28, 2019 by Mohammad asif
Got a product from an unknown company (Rapid Delivery) Open
I received a product from an Unknown Company. I asked to return the product from the same courier boy they refused. I asked the company from the company but they gave the number of another courier service. I called that courier but they refus...
Aug 28, 2019 by Pankaj Kumar
Mobile not delivered to me (Samsung) Open
I have purchased Mobile samsung M** as per offer on website. As per order process I paid the Rs**** payment as required. After payment I have received order confirmation email. But I have not received my ordered product. After two days of order...
Aug 28, 2019 by Siddharth Jain
Wrong product delivered (Paanchali fashion) Open
I had ordered a kurti I have received a very bad saree. I want my kurti delivered by *st of September. I have contacted several times but there is no revert from the Paanchali Site....
Aug 28, 2019 by Darshana Gaikwad
Package not delivered and the site is out reach now (Smartfashiongirl.com) Open
I had placed an order in smartfashiongirl.com on *.**.****. The package was to deliver on **.**.****. But it is not delivered till **.**.****. Now the site is out of reach. Please help me....
Aug 28, 2019 by Dipanjali Das
Used phone delivered (Flipkart) Open
Flipkart ne mujhe use kra or purana phone Diya hai phone me hang or bhi bhut sare problem hai jiski sikayt Maine Flipkart se ki par wo log mejhe phone change kr ke nhi diye or unka technical ake bol mobile to thik .maine unhe btata ki kbhi bhi ...
Aug 28, 2019 by Mohammed Akbar mansur
Cheap quality product (Mivi) Open
I have ordered mivi wireless collar earphones from mivi.com. after usage of almost one month one side earbud came out with wire automatically. i complaint about product to mivi officials but they said its physical damage but it is not. its all ...
Aug 28, 2019 by Sanket suryabhan talekar
Cancelled order not status of refund confirmed (Todaylivedeal.in) Open
I ordered a watch from todaylivedeal.in ..i got a order id...i ordered it and paid for it online as a guest account..now i tried to log in to their website to cancel my order as i saw a lot of negative reviews about the all the product of tha...
Aug 28, 2019 by Rahul singh
Item not as per specifications (Craze N Demand) Open
PRODUCT NAME : Stunning Black Coloured Soft Silk Saree ORDER ID: ****-****** DATE : **-**-**** COLOUR SPECIFIED IN THE WEBSITE : BLACK Upon receiving the saree, I found that the saree was in no...
Aug 28, 2019 by Sanjana Priya Tonangi
Online shopping fraud (Classy_store.in) Open
I have ordered a watch from this shopping store as I received the parcel I checked for the delivery but the moment I opened the order i saw I received a different model watch instead of what i have ordered onto the next moment I clicked the p...
Aug 28, 2019 by Mohit Singh
Product with cheap quality (Thebluefashion.com) Open
*) My ordered product was 'Fashionable Simple Wear Tailored Fit Solid Casual * Shirts For Men':- But I received a shirt with *) Poor design(Picture attached) *) Quality of fabric is very low *) Stitching is completely wrong(Picture atta...
Aug 28, 2019 by Pramil Sonawane
Package delivered but not the same product (www.flowergift.com) Open
I already complained about the online site www.myflowergift.com. And the complaint is they didn't delivered the product. But they issued a credit note against that order and they delivered the product. But the problem is I paid *** for Black Cu...
Aug 28, 2019 by TESS JS
Spam messages from Brand Factory (Brand Factory) Open
Brand Factory has been sending spam messages for the last * months and not stopping even after multiple emails, twitter support threads. They don't even give an ETA of by when they will stop sending spam messages....
Aug 28, 2019 by Sriram Kuravi
Fraud committee by Tranding saree (Tranding saree) Open
I ordered for light beige gown ** on **.*.**** with order number ***** worth Rs. ***. I order the same and when the parcel reached me it was surprising that it contains a saree of cheap quality instead of the gown and when I called on the numbe...
Aug 28, 2019 by Anvesh Jain
Received a wrong product (shoplooh.in) Open
I havev ordered through facebook a combo of * kurthis of rs***+shipping=****. But i have received the wrong product (Saree). And also the product i received of very low quality. Please help me. I want to return it but i couldn't able to return ...
Aug 28, 2019 by Sunali Roy
Received wrong product (Shirt N Style ) Open
I had gotten a wrong product which was of poor quality as well as not matched to the actual image shown in the website...
Aug 28, 2019 by Buddha Renuka
Package not delivered (Smart Fashion Girl) Open
I have ordered through online. they sent an email and that guy called me and informed that i will receive it august *nd week. now no response and no updates....
Aug 28, 2019 by RAMACHANDRADURAI
Fraud by online shopping centre (Trandingsaree.com ) Open
I have ordered * set of Kuti. They have delivered * cheapest saree. Now the website and the contact number is not open. ...
Aug 28, 2019 by Bibha kumari
Shoe not returned (Snapdeal Online Shopping ) Open
I purchase shoe from Snapdeal.shoe is not looking good.i want to return the product.but no any response.tollfree no and app is not working but I send message from app to return the product for easy return scheme .I am waiting for *month .I send...
Aug 28, 2019 by Abhishek bharti
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's