E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Amazon) Open
Product delivered kia bhi nahi aur bol raha hai delivered ho gya hai. Please help and do the needful....
Aug 29, 2019 by Kundan kumar singh
Deficiency in product and not returning and refunding as promised (Zareen Nx) Open
I booked a dress online which was shown on facebook marketplace page.All the procedure was done through messenger application and the seller convinced me that the product will be returned and my money will be refunded in case its not same as sh...
Aug 29, 2019 by Kalpana Singh
Wrong product delivered (Lady Avtaar) Open
I ordered one maroon shirt and they delivered a kurta pyjama of inferior quality. i have emailed them n watsapped them on **th aug but till date they have not responded ...
Aug 29, 2019 by Tina Dukpa
Fake product received (Ebazee.net) Open
On **/**/**** I received JBL flip Bluetooth speaker and Tws mini earpod, but the item I received is not working and it is not JBL though. I want my money back. Please do the needful. ...
Aug 29, 2019 by Iooluti kharbuki
Wrong product delivery (Styllo.co.in) Open
My order number **********. I have perches Nokia **** & Noise cancelling truly wireless earbuds, but i have received Tasen scree touch mobile model number T***. last finally order confirm from company executive mobile number **********. please ...
Aug 29, 2019 by RABI KUMAR PRASAD RAO
Fraudulent practice doing (Cool Winks ) Open
The seller is deliberately hiding information in order to sell the products by luring through offers which have hidden terms and conditions: *. I have placed an order and while cancelling it pop up says the money will not be returned because yo...
Aug 29, 2019 by Nitin Jaiswal
Wrong product delivered (Onlineskyshop) Open
I have ordered noise play-action cam but they delivered some cheap sports cam. Please help....
Aug 29, 2019 by Mohan
Refund get cancelled (Flipkart) Open
I ordered a roadster mens shirt on Aug * to taramani,chennai. I didn't received till now. I called once to the customer for support. They told me to wait for some days. Finally I cancelled the order. But now, it is showing that the order is del...
Aug 29, 2019 by Vishnu T T
I have order another one they send a low quality headphone (Snapdkart.com) Open
I haVe oder bose wireless headphone they have sended another jbl with wire has given and its a low quality. I need help to say the company to refund my item or replace my item what i have given before....
Aug 29, 2019 by Suresh samal
Another product delivered (Order94.com) Open
I have placed order for Nokia x* silver colour but another product I kall k** was delivered, please replace the order send me Nokia x* silver colour other wise refuny money as soon as possible...
Aug 29, 2019 by Koushikdebroy
Delivery of wrong product (Limeline online shopping ) Open
I ordered a designer lehenga ** on **th of May. Today that parcel arrived at home. My mother received that parcel because I was at the office. But when I came to home saw that instead of that lehenga I received an old fashioned saree. So I s...
Aug 29, 2019 by RAJNI RANI
Received a fake product (Jbl) Open
The product description showed it to be JBL FLIP * Bluetooth Speaker & Get TWS Mini Earpod but received a fake product. Please do the needful....
Aug 29, 2019 by Muhmmed shafeer Np
Received fake and duplicate apple product (Flipkart) Open
I Have Ordered Apple AirPods With Wireless Charging Case On * August **** I and Received On * August **** But Which Product They delivered To Me Its Fake And Not From Apple Brand .This Product Its Duplicate And I Received From Flipkart Company ...
Aug 29, 2019 by Anshu Singh
I ordered something else and they delivered wrong brand and fooled me (Ezeedeals) Open
I ordered an JBL speaker and they delivered some other band speaker which valued only ***rupees and they took **** rupees from me i want my half money back or a replacement ...
Aug 29, 2019 by Athulraj
Refund amount not received in my account (Flipkart) Open
I have ordered @home nilkamal King Size bed from Flipkart. But due to some reasons, I have cancelled that order. Flipkart team says that ***** amount is already initiated also they gave me ARN no. but the amount is still not credited in my acco...
Aug 29, 2019 by SHWETA SAHU
Used and old phone delivered (Flipkart) Open
Maine Flipkart se Asus Zenfone m* pro mobile liya tha. Is mobile me phele to mujhe hang problem arhi thi or mobile ka fingerprint bhi kam nhi kr rha tha jiski sikayt maine ki. Uske bad unke side se technician aye or unhone mobile ko check kiya ...
Aug 29, 2019 by Mohammed Akbar mansur
Package not deliver (Ebazee.net) Open
I order jbl flip * and ear pod and i pay money but not information in mail and delivery please return my money...
Aug 29, 2019 by Sanket
Company not accepting return (Amazon.in) Open
The company not accepting the return of product despite multiple faults in the mobile phone. Their technician also confirmed the same thing but still, I'm not getting a refund of my order....
Aug 29, 2019 by Jitender kumar
Wrong dirty and old product delivered (Paanchali) Open
Hi, I have ordered a saree from the website called paanchali which has a collection of beautiful and branded sarees but when they delivered my product I came with a shock to see the product .It was totally different saree with different colou...
Aug 29, 2019 by Adity Rai
Fraud company delivering fake goods (Tailorvala.com ) Open
There seems to be #FRAUD company advertising dresses and delivering rubbish fabric usable for nothing. There are few more similar pages like #TAILORVALE, #RANJANA, #PANCHALI, #JODHAAKBAR, #SHEHERKILADKI Etc. They neither revert your return requ...
Aug 29, 2019 by Jasmeena
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's