ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package cancelled by Amazon delivery boy without contacting me (Amazon India) ^Open

I ordered Samsung Tab A* from Amazon India during republic day sale in exchange offer. I got my delivery before time but delivery boy reject my exchanged phone. I don't have any problem about this. I said him delivered my product next day when ...

Jan 28, 2021 by Harsh Joon

Myntra not accepting return telling serial no mismatch (Myntra) ^Open

I ordered La Zoire lime green maxi dress and initiated a return request.The delivery boy rejected the product telling there is serial number mismatch.I contacted customer care but they closed the issue as resolved without actually resolving it...

Jan 28, 2021 by Anjana

Fake Products Sold Refund not processed (https perfumery co in ) ^Open

I purchased three perfumes under two separate orders. Two perfumes were received, both were fake. Upon which I ask for the cancellation of the order for the third perfume. My issues: Reconciliation for the fake products sold Refund yet to be ...

Jan 28, 2021 by Virendra Jain

Return within 7 days (Asus) ^Open

Please help me with my request. I am very upset with the purchase of Asus ExpertBook for my * years old kid on **-**-****. Serial number:LCNXCV********* I am fan of Asus as using other Asus Laptop from last ** years, however this tim...

Jan 28, 2021 by Inderjit Singh

Product not delivered yet myntra claim it to be delivered (Myntra) ^Open

I have ordered one US Polo Tshirt of pink color in the *st week of january. When the delivery guy came to deliver the parcel we were not at home and that guy did not handover that product to our watchman also. On *th january, I got an email tha...

Jan 28, 2021 by Sai Geetha Marapureddy

BYJUs not cancelling course (Byjus learning app) ^Open

JEE + NEET exam preparation online classes were purchased by me For Rs ******/- ( EMI OF ****/- for ** months ) . My sister is not being able to have so much screen time due to health issues and due to pandemic financial issues , I have lost m...

Jan 27, 2021 by Prakriti Pavani

Fraud company Product not delivered for a month (Mahadev Tyres) ^Open

This is the reason why one shouldn't rely on a local brand such as Mahadev tyres i.e. https://www.mahadevtyres.com/ who will neither take responsibility to deliver the product, give valid tracking nor will they initiate a refund. Bogus custo...

Jan 27, 2021 by Vivek Thakur

Hair Speak cheat people with privilege package (Hair Speak) ^Open

Hi - I took a premium service pre-paid card which is worth of **k and that was valid till there June **** . Due to lock down , I have been out of Karnataka and I was returning now . Entry to Karanataka banned till August **** . That premium ca...

Jan 27, 2021 by Ram Jayaraman

Issue with AC servicing (Urban Company) ^Open

Hi Urban Team, I have opted servicing two ACs at Surat, Gujarat one of which - Bluestar started no cooling issue post servicing, hence didn't provide feedback even though technician insisted. Later on **/** raised concern through Urban app a...

Jan 27, 2021 by Krishnamurthi Rudra

Fake Warranty document given and sold car (Nissan) ^Open

Nissan Dealer sold car to me with a Fake Warranty document. This came to my notice when i showed my warranty Booklet to Nissan service center recently , the service center said the dealer gave me a Fake booklet. I was shocked that how can a Nis...

Jan 27, 2021 by Sandeeep R Diddi

Damaged new costly leather jacket sent for dry clean (Tumbledry Solutions Pvt Ltd) ^Open

The so called online laundry service provider had taken my new costly leather jacket for dry clean on **-Dec. They delivered the jacket in bad condition on **-dec. The brown shining Export quality leather jacket had black marks and spots all ov...

Jan 27, 2021 by Abhishek Singh

Fake Product and Misleading Advert as well (Vendexa) ^Open

I purchased this product after seeing their advertisement on Facebook. It clearly showed that scratches on the car get removed upon applying the product. As for the headlamp, the yellowness was supposed to go. The purchase was made around Jan *...

Jan 26, 2021 by Ram Naik

Seems like a fraudulent website (New Balance India Store site) ^Open

Made a purchase from -"https://www.newbalanceindiastore.in" website. order no. #**b***-**** on Monday ** January, ****. I got this url after doing a basic "new balance" search on google. some suspicious observations - *) there was no OTP ...

Jan 26, 2021 by Prashant Shetty

Package not delivered (Imagine Marketing Private Limited) ^Open

I have purchased the boat powerbank in august ****.It was stopped working after a month and i registered a replacement.The pickup was happened successfully. On nov** **** I received a mail saying that the product is delivered and they are closi...

Jan 26, 2021 by Rajasekhara sarma

Being charged cancellation fees without any fault (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I had placed an order through Swiggy with order number *********** the application showed that the delivery executive has reached my location so I tried calling him for getting the ordered delivered but he never picked up the call and later can...

Jan 26, 2021 by Garima Gupta

Dataquakeinfo com fraud (DATAQUAKE INFOTECH PRIVATE LIMITED) ^Open

I registered for data entry job and paid twenty thousand for plan *. --They promised to refund the amount in ** days. But nothing yet. --I submitted the completed data entry file. And there was no response. --The emails are not deliverable ...

Jan 26, 2021 by Bamajayaseeli

Timespods and podskart (Timespods and podskart) ^Open

I order apple watch from timespods and airpods from podskart,i donot recieve apple watch after payment and not get original product from podskart. Kindly action I have mail details of my order...

Jan 26, 2021 by Akshay singh

Pulsus group not refunding my conference registration money (pulsus conference ) ^Open

Sir/ Madam, I request you to kindly give back money which I paid for registration for presentation in pulsus group at **th international conference on on osteoporosis, arthritis and musculoskeletal disorders at Dubai ****. Conference got pos...

Jan 26, 2021 by Kishore

Team Viewer India Pvt Ltd has misused my Credit card and deducted money (TEAMVIEWER INDIA PRIVATE LIMITED) ^Open

Team Viewer India Pvt Ltd has misused my Credit card on **th January **** and deducted money from my Credit Card without my permission or any prior intimation and has sent me an invoice. I never agreed to the renewal of the team viewer applicat...

Jan 25, 2021 by Maniklal Jana

Wrong Item Delivered (Tata Cliq) ^Open

I had taken up the Matter with TATA CLIQ and the Following describes my Complaint: __________________________________ SUB: I feel Cheated anf Robbed by Tata Cliq- Need Your Help Ref: Tata Cilq Order ID:********* (******-***-******) | Dated *...

Jan 24, 2021 by Asha Ashta