E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Items undelivered but payment already done (Zapvi.in) Open
I had ordered two back covers and a flexible screen guard from zapvi. Done the payment and received a message that I'll be shortly notified about when the delivery is going to take place. I had done it on February *st **** and till now haven't ...
Feb 04, 2021 by Harshit Jain
TV damaged (Chennai packers and movers) Open
Chennai Packers and Movers ( http://chennaipackersmovers.com) have been hired by us on Feb *, **** to move our house from Pallikaranai to Mandaveli. In this process, the screen of our ** inch TV has been damaged beyond repair, and needs replace...
Feb 03, 2021 by MANASA V
Item not ship even after one month (New Balance india online store) Open
I ordered New Balance Men's casual **** made in UK and paid rs ****.** by using credit card for the said order. Now there is no communication from the seller till date. Kindly look into the matter....
Feb 03, 2021 by Naorem Brajamani Singh
Received completely Leaked Edible Product (Paytm Mall) Open
I recently ordered Alpino Peanut Butter from Paytm Mall (Order No. ***********) , The product was prepaid and was delivered on *rd Feb, Upon Opening the Product, I found the whole thing spilled inside the box in which it was packed. I have clic...
Feb 03, 2021 by Kumar Gaurav
Refund declined (Myntra) Open
I placed a return request in Myntra for one of my orders Myntra picked up the product but declined the refund stating the product did not pass the quality check(It was used ). I Placed the return request within * hours of receiving the product,...
Feb 03, 2021 by Pratik Maniya
Item returned but didn t receive Refund (Boat) Open
I've placed an order# ****** for boAt Airdopes *** - Wireless Earbuds (Active Black) on **/**/**** and returned it due to it's defect on **/**/**** and Boat warehouse have already received it on **/**/****. I didn't receive a refund nor a repla...
Feb 03, 2021 by Ganesh Gowtham P
Paytm Mall Return of product (Sgyuvraj) Open
I ordered Boy Raw silk Solid Kurta pyjama set - Green color in * QTY from paytm mall on **Jan **** and both delivered on ** Jan **** but one of the product was damaged , the design brochure on the pocket got damaged,, so I placed return within...
Feb 02, 2021 by RAVIKUMAR RANGA
Online Fraud (Olx Army Fraud) Open
I was searching for a used bike online. while searching on OLX I found an interesting bike with a less price. on **nd January I didn't know, received a call in the morning from **********, posing himself as an Army personnel, and posted in Jay ...
Feb 02, 2021 by Saurav Kishor
They are not refunding (Creative shulabh ) Open
I ordered a golden Lehenga instead of that they gave a sea green Lehenga of very cheap quality and also they are not refunding and their number is switched off and they are not replying to my email please help me ...
Feb 02, 2021 by Aditi Singh
Wrong different item received (Yo shine ) Open
I ordered Yo shine pack of * premium pants - Grey/Black/Burgandy colour on **th Jan, ****. & I received the parcel today in the morning - *nd feb, ****. The courier came through Bluedart. The received item is so different from what was shown ...
Feb 02, 2021 by Vidhi Shah
Not refund my amount (Amazon) Open
My account was deactivated by amazon ...they are blaming me m misusing their account..but In every mnth I was paying ** to ***** ..which item not fitted well I returned ..but ***** amount they are not refunding even they are not giving me rply ...
Feb 02, 2021 by Neha bhatia
Denying Delivery Money Not Refund (https www myflowerapp com ) Open
Placed an order on Jan **th, **** and had been followed up since then and every time they responded on email that they will process this on the day of delivery And on the day of delivery i.e. *nd Feb, they are denying the delivery telling ca...
Feb 02, 2021 by Nikhil Raj
Refund is not credited into my Bank account (Amazon) Open
Dear Sir/Madam Please find the details of the transaction which is not credited into my bank account. I have contacted multiple times to the amazon customer care and my bank but no help from them. Details of Charge/Transaction Disputed:- ...
Feb 02, 2021 by Kamlesh Kumar Kalvaniya
Product not delivered no tracking details on the site or contact number (eshopie in) Open
I had ordered Kid's * in * imported scooter children ride on car cheap kids scooter. It says delivery in * to * business days but still no information about the delivery and there is no way we can track the progress of the product. Please help ...
Feb 02, 2021 by Saket Pandey
Upstox fraud (Upstox) Open
Hello, Upstox did not opened on *feb where I couldn't exit my short position. So I had bear near *lakh loss. Where I had taken position on intraday but upstox converted to positional with out taking my notice. Though I do not have margin f...
Feb 02, 2021 by Priyaranjan Mishra
Upstox application was not running during market hour incurred huge loss (Upstox) Open
I've taken position before the budget session. When the budget session started the upstox application suddenly stopped running and it crashed. Due to which, I was not able to square off my position caused huges loss and mental agony. ...
Feb 01, 2021 by Sudeep Kumar Patel
Unable to login to Upstox due to which I faced heavy loss (Upstox) Open
I had placed an order for short sell with **** shares of Sail. The order was successfully executed however due to their login issue I couldn't square off the position. I had incurred a huge loss of *,*** rupees because of Upstox. I had tried lo...
Feb 01, 2021 by Yousuf Bukhari
Delivered Different Model Blocked Flipkart Plus Account Account (Flipkart) Open
Order id: OD****************** This order was delivered to me in November ****. The first case was opened for this on **/**/**** as different model was delivered to me. I had ordered Apple iphone ** pro *** gb but Apple iphone se **gb was deli...
Feb 01, 2021 by Vivek sinha
Not able to login to Upstox (Upstox) Open
I had to squareoff my position but I was not able to login to upstox via both mobile and web. The CC number was busy. Because of this I incurred *x loss....
Feb 01, 2021 by Jeevan Patil
Order not received (pickupwell com) Open
Ordered Original Design Genuine Leather Retro Boots from pickupwell.com and still not received nether product nor refund....
Feb 01, 2021 by Tenzin Dawa
Fraud message and fraud calls receiving (Shopclues Online Shopping) Closed
I got a message that I won the lucky draw winner of Rs.*******. I called to the mentioned contact number. They said to pay me registration fee of ****. I paid for that. They said to clear RTGS amount of *****. Then I got a doubt and called to h...
Apr 25, 2019 by Mani gandan
Refund not done (Shoptroom india) Closed
Shoptroom is an online shopping India company. They are not sending the order or not refunding my money. Please support and get money back to me. My order no #*****. I placed this order in April. I have attached an invoice....
Apr 25, 2019 by Niranjan kubade
Package not delivered and money not refunded (Louis Constantin) Closed
I had ordered the product on ** March **** and products are not yet been delivered and still showing about to delivered by **-** April which has already been passed ** days ago. Now I want my money refunded but not able to track from where to c...
Apr 25, 2019 by Prince Walia
मैंने जो आर्डर किया था वह मुझे अभी भी रिसीव नहीं हुआ है (Tecyard.in ) Closed
मैंने * फरवरी को ड्रोन कैमरा के लिए पेमेंट किया था मगर मेरा अभी भी ड्रोन मेरे पास नहीं आया आज दि...
Apr 25, 2019 by Rahul
Received duplicate brand product (ezeedeals.in) Closed
Company ne jbl company ka bluetooth speaker and mini ear pad jbl company ka small vala dikhaya uski pic bhi show hui but dublicate bhej diya. Ab unhe koi bhi contact nhi ho pa raha hai....
Apr 24, 2019 by Ritesh
Money deducted from account but did not received UC (Midasbuy.com) Closed
I made a payment to midasbuy.com to purchase UC for PUBG. The payment was done to (Proximagamma Pvt Ltd) from my Paytm wallet worth of Rs.*** on **th April ****. But I didn't receive the UC in my account yet. This is complete online fraud and I...
Apr 24, 2019 by Siddharth saklani
Quality of product is very bad (The Attire Hub ) Closed
I ordered lehenga with this Instagram page on **/**/****. I got the delivery on **/**/**** and paid Rs. ****/- on receiving it. The product that I received looked nothing like what I had placed an order for. It was completely different and look...
Apr 24, 2019 by Jaipreeti Rajwade
Wrong item delivered of substandard quality (Fastorly.com) Closed
I ordered XL Kurti for Rs. *** but got very small size entirely different Kurti worth Rs **. Please do the needful....
Apr 24, 2019 by Punam Bansal
Product not delivered and no refund received (Pynkvilla) Closed
I have paid online through payumoney Rs. **** on **-**-****. The message received was "Thank you for shopping with us! Your transaction with Chintan Mehta was successful." Also mentioned "Any issues with your purchase? *- As per payment netwo...
Apr 24, 2019 by Tushar Patil
Item not received in my account (Pubg ) Closed
I made a payment to midasbuy.com to purchase UC for PUBG. The payment was done to Proximagamma Pvt Ltd from my Paytm wallet worth of Rs.**** on **rd April. But I didn't receive the UC in my account yet. It has been about * day and there is no w...
Apr 24, 2019 by Nizam
Want to return my order (Vastrova ) Closed
From Vastrova I have purchased my order on April **th ****. I got my order on **th and the same day I have raised the complaint through mail and website. I want to return my order and when my refund will come? Till now they are not responding. ...
Apr 24, 2019 by Dakshayani.sushma@gmail.com
Different product delivered not as shown in the picture (Willora.com) Closed
I ordered a combo of * Kurtis but they supplied very cheap quality Kurtis which are entirely different from the one that is shown on site. Please take action against this website. I want my money back....
Apr 24, 2019 by Vandana sharma
Wrong product delivery (Willora.com) Closed
I ordered a combo pack of * Kurti. A cheap quality different design cloth is delivered to me worth ***-*** Rs. This is a very untrustful site which is faking people. This online shopping site shud be banned....
Apr 24, 2019 by Kiran sangnale
Different watch received (Smartwatchmart) Closed
I purchased a watch from the smartwatchmart website. My order no is smw****. But I have received a different watch which was not shown in add. It is not that watch which was not shown in add or order by me. So I requested to them please collect...
Apr 24, 2019 by Manmohan
I prepaid my order but haven't receive the order yet (Shopkin.in) Closed
I have ordered a few products from Shopkin website but I haven't received my order. It's been more than ** days. I tried reaching out them via mobile and email but it is of no use. Haven't received any updates....
Apr 24, 2019 by Shivani Verma
Item delivered is not working (Dijinest) Closed
Order no.*********, I purchased Samsung *** GB memory card Rs. *** from Dijinest company. The memory card was not supported. So please help in exchange or return this memory card. I'm not happy with this product....
Apr 24, 2019 by Arvind tiwari
Took advance payment and did not delivered my product (Arihant Books) Closed
I ordered my product from their website on ** April **** which will be supposed to deliver within two days. I paid an advance payment for fast delivery but after waiting for * days I've no idea where my product is. There is no option on their w...
Apr 24, 2019 by Naveen Kumar
Package not delivered (Doramisell) Closed
I ordered a *.** dollar product from Doramisell but the money deducted was dollar *** that means around **** Rs. Please help me to get my money back. Doramisell is not responding at all now. Their website is also not reachable....
Apr 23, 2019 by Gourav kathuria
Order not delivered (Vistaclothes.com) Closed
I ordered three sets of clothes worth Rs. **** on *th April **** and paid the full amount online as there was no COD option available. Now on checking, I find that their website is unreachable and no one there to contact. I contact Razorpay thr...
Apr 23, 2019 by Sanghamitra Bhattacharjee
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's