ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

False tracking number (My Flower Tree) ^Open

I've ordered gift to my friend on November **th **** and supposed to reach today as per their message, IE November **th ****. They provided tracking number of blue Dart but it's wrong, checked both online and with customer care but no use. I fe...

Nov 16, 2020 by Vikram Vedagiri

Arbitrarily deactivating my ad page without any valid and explained reason (Facebook India) ^Open

Under my FB ID I created a page to put my property on rent and advertised it by agreeing to pay Rs ****.** for five days starting **.**.****. From **.**.**** my page has been paused on the basis of ' certain violation'. Is it due to boosting th...

Nov 16, 2020 by Ranjan Datta

Refund related (cakeportal) ^Open

I ordered a cake and flowers from cakeportal on ** november ****, order was cancelled from their end a d no proper communication was made from there end. I want my money back to my account. Please help me out in this....

Nov 15, 2020 by Vaibhav Singh

Purchase item not received yet (Trendy Western) ^Open

My order no TW***** Article: stylish mustard kurta with sharara, amount ***, date:**.**.****...

Nov 15, 2020 by Subhasish pramanick

Order not Delivered (Zodokelite ) ^Open

I had placed an order with the website and talked to the number provided by them. My order was supposed to reach me on **th November but nothing has arrived. The website is gone and the number is also not working anymore....

Nov 15, 2020 by Abhinav Agarwal

Refund not initiated (Samsung) ^Open

I have placed order on Samsung Shop website on ** October with order id *********** of Galaxy Tab S* worth Rs ***** paid through credit card. Later I cancelled order on ** October. It has been about a month,my money has not been refunded yet. I...

Nov 15, 2020 by Krishanu Patgiri

Fraud (Olx) ^Open

I got this contact off OLX. Manipulated me to pay ₹*****. My hard earned money is gone now. Thanks to olx for not verifying the sellers first. ...

Nov 15, 2020 by Ananya Malhotra

Broken Headphones (BOAT rockers 450) ^Open

I bought boat rockers *** and I have been trying to reach out boat customer for sooooooooooooooooooo many times, and nothing -_- these boat-rockers stopped working after * week of receiving plus the delivery guy they chose was hella weird didn...

Nov 14, 2020 by Rohma ansari

Return rejected (Myntra) ^Open

My order ID - #*********************. I ordered a jeans from myntra which was of regular length. The jeans that I received was cropped in length. It was not even high ankle it was very short. It didn’t even fit me and the colour also looked d...

Nov 14, 2020 by Akanksha Rathi

Items in the package missing (Myntra) ^Open

I had ordered * items from myntra...On ** november when the delivery of * items were scheduled ..Only * item was delivered. Upon contacting with myntra they registered a complaint which was closed on ** th of November ...With no result. Order ...

Nov 14, 2020 by Dinesh Chandra Paliwal

Package not delivered (Ultimate Haul ) ^Open

I ordered a saree from ultimate haul on ** October, order no #***** but my product is not delivered yet. No information about shipping details. I got a confirmation mail from them stating that, we are getting your order ready to be shipped. But...

Nov 14, 2020 by Archana U R

Item not delivered (Zenight in) ^Open

****Nov** I had purchase ₹***.** through zenight.in till now I didn’t get any update for my purchase.. pls help me sit...

Nov 14, 2020 by Lakshmanan

Package not delivered (Zodok Elite) ^Open

Ordered two Shirts from their website www.zodokelite.in on **th October ****. It was supposed to be delivered by **th November ****, However I still haven't received the package. I tried contacting them via email and they didn't reply. The con...

Nov 13, 2020 by Japjeet Singh

Tripod 3110 not received (Limra TechnoSys) ^Open

I ordered Tripod **** in Amazon as prepaid through my debit card and my order got cancelled without receiving I don't know what is the reason,still I didn't received any call from delivery team,when I ask they simply irresponsible it's insult f...

Nov 13, 2020 by Mohammed Rayees

Item Missing from Package (Myntra) ^Open

I have ordered few clothes and a watch from myntra. * item came before. In the second package there are supposed to be * items + watch claimed by Myntra without any proof that they dispatched the watch along with those items. But after unpackin...

Nov 13, 2020 by Vinay Kumar

Non delivery of Goods (Tci Express) ^Open

On **/**/**** I Ordered The Following From You: Led Bulb Materials I Paid A Deposit Of **** By Cash Courier Tracking Number ********* I Was Expecting To Take Delivery Of The Item On **/**/****, But At Present I Have Still Not Received The ...

Nov 12, 2020 by Nixson Berkmans

Service provided not completed ( com) ^Open

Laptotech Solutions was not able to complete the task that they where hired for....

Nov 12, 2020 by Zaki Peshimam

Amaron battery warranty replacement not provided (Amaron Batteries) ^Open

Amaron battery replacement thru warranty is being delayed and I am told I will receive the battery only in Jan **** . The Amaron dealer is not willing to provide a service battery also for temporary use. I cannot use my vehicle and this is caus...

Nov 12, 2020 by FLOYD DSILVA

Laptop dead in 3 hours out of box (Lenovo (INDIA) Private Limited) ^Open

I purchased a brand new Lenovo laptop from Pai Electronics in Hyderabad (Branch: Sun City) on EMI plan on October **, ****. The laptop crashed in * hours, kept crashing constantly even after re installing the OS software, I purchased it on F...

Nov 12, 2020 by Syed Ali Ibrahim

Package not delivered yet and also payment deducted in advance (Trendy Western) ^Open

Through this site I purchased three suit of worth Rs-****/- on **th Nov **** but I am not receive any msg or neither received my order.My order number (#TW*****). till date no confirmation from this site and for this I have written email to it ...

Nov 12, 2020 by Aaron Lewis

Package not delivered (Street Style Store) ^Closed

I had ordered the product in the month of February from Bangalore and the product is not delivered yet. They are just extending the date and not delivering the product. And I'm frustrated by the customer care executive services also....

Apr 12, 2019 by Cynthia

Product missing from package (Flipkart) ^Closed

The product was missing from the packing and the packing of Flipkart was not fully secured....

Apr 12, 2019 by Ankit Pilania

Mobile order issue (Dealsmyntra) ^Closed

I ordered Redmi note *pro mobile from dealsmyntra.in on **-**-****, but not getting any update. Then cancelled my order I paid the amount through UPI transaction. I called many times to the toll-free number no response please consider my compla...

Apr 12, 2019 by Deepti Bisen

Fake product was delivered (Sugarcomb.in ) ^Closed

This is a fraud website they don't have a customer care service. I bought eyebrow trimmer and body hair trimmer products. It's not working while I am trying to return they people didn't even give me a proper response. I lost my money. I have se...

Apr 11, 2019 by Preetha Ganesh

Bad quality saree received (Veerzara.in) ^Closed

We order one good saree but we received a bad quality saree, which is not able to wear and with bad quality. I have received at the rate of Rs ***/-. In the market, this saree is of only Rs ***/-....

Apr 11, 2019 by Prachi Chavan

Package not delivered (shopupi.in) ^Closed

मैंने शॉप यूपीआई से रेडमी नोट * प्रो मोबाइल दिनांक *-*- **** को बुक कराया था और भुगतान फोन पे से किया ...

Apr 11, 2019 by Suresh Kumar Sain

Order number not generated (Dealmyntra.in) ^Closed

I ordered Redmi note pro * and made payment using UPI transfer. Money was debited from account but no order number generated....

Apr 11, 2019 by DEEPAK SHARMA

Wrong material delivered (Peenar) ^Closed

We ordered three Kurtis on *-*-****. Which was not matched to our ordered material. It's very poor and low quality. So we don't want this. Please help with refund my money....

Apr 11, 2019 by Sanjana yadav

Item not delivered and returned back to origin without any contact (Myntra) ^Closed

My item was not delivered. It was returned back to the warehouse. I contacted Myntra customer service so many times. They daily give the excuse that you will get an email till the end of the day. My complaint id was IN********************....

Apr 11, 2019 by Rimpi

Faulty products received (Diva Deal) ^Closed

Both the products I have ordered are broken and it’s a shame that in spite of n numbers of email and complaints there is no response from Diva Deal regarding the refund of my money....

Apr 11, 2019 by Bushra khan

Different size order delivered (Shadowfax) ^Closed

I have ordered three shirts of XXL size and I received a small size and no one is responding to me....

Apr 11, 2019 by Vijay

Asking for extra money (PayTM) ^Closed

I bought a washing machine from PayTm vouchers. At the time of purchase, they told me if I buy from cash then it will worth of Rs. ***** and if buy from PayTm then its worth will be *****. But they give **** INR worth vouchers. Later I knew tha...

Apr 11, 2019 by Vivek solanki

Package not delivered yet (Dealmyntra.in) ^Closed

I bought Redmi Note * Pro through Dealmyntra on **/**/**** and paid using UPI. The order got confirmed and showed it under order tracking details. As it reached to state hub on **/**/**** but yet not delivered. They responded through email abou...

Apr 11, 2019 by Vasim Malek

Package not delivered (shopupi.in) ^Closed

I have ordered Redmi note * pro from shopupi.in and they said that my package will deliver to me on ** April but till now nothing is received by me and they are not picking up my calls. Please resolve my case....

Apr 11, 2019 by Taran

Wrong package delivered (Revogue) ^Closed

I have ordered the watch from the website https://revoguewatch.com. Here are the details about the order: Order #***** was placed on April *, ****. I received the product around * pm on ** April ****. I am not satisfied with the brand of this...

Apr 10, 2019 by Ashwani patil

Fake material delivered (Craze N Demand) ^Closed

Order No. ***. A Blue colour saree ordered for Rs. ****. But I received poor and worst saree on **-**-** against order date **-**-**. It was not worth Rs.****. It looks of the worth Rs. ***. I want a refund for it....

Apr 10, 2019 by Vimalakrishnasamy

Wrong products delivered (Peenar.com ) ^Closed

I had ordered * Kurtis from Peenar. They have delivered a completely different product and also very low-quality one. They are not responding for return or exchange. We have tried through all means (email, contact number and Facebook). Very let...

Apr 10, 2019 by Prema G

No reply received from the company (Jubli world ) ^Closed

Sir mera product re-review hua hai or return ke liye bhi bol diya. Par abhi tak koi reply nhi mila or na hi contact ho pa rha hai....

Apr 10, 2019 by Mansur ahamd

Package not delivered (Merchandisewala. Com) ^Closed

I order a bag from this website on ** Feb **** of Rs.***. They promise me to deliver in April but they not delivered yet. I emailed them no reply received. I also text them in the Instagram and Facebook but they blocked me. No response from the...

Apr 10, 2019 by Amit soti

Not refunded my money (Qnet India Vihaan Direct Selling Pvt Ltd ) ^Closed

Last month my childhood friends called me and told me he is doing well in his business. In fact, he is a doctor in my city. We know each other since **-years. Somewhat I was also interested in what he is doing in business. I talk to him in the ...

Apr 09, 2019 by Litesh Sudhir Ingale