E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Eassymall com) Open
I order * products from eassymall online shopping portal on **th February **** still now it is not shipped so i tried to contact customer service he just telling due to Covid-** situation its delay so i told them cancel my orders and refund my ...
Mar 24, 2021 by Shaikh abdulrehman
Fraud shopping website (crizalstore Black Color Unisex Eyewear) Open
Https://crizalstore.myshopify.com/ This website is a fraud. The owner of these websites just focusing on the revenue of the website, so they cheat consumers by fake advertisements and they give bumper offers to entice the consumer. I was a Bl...
Mar 24, 2021 by Shreeaansh Gupta
Online shopping (AddMeCart) Open
on Dec *, **** I had ordered mobile one plus *g Nord and paid **,***.but till date i have not received my order from company or not received my order among as per company policy. I am already file complaint in national consumer court thro...
Mar 24, 2021 by Dattatray Mane
Burse scam (Burse) Open
Hi Team, I have invested *.*k to burse app * months back, now i saw this website, please this my final hope... if possible please guide how to get my amount back. Thank you...
Mar 24, 2021 by Vivek
Refund and dual payment not received yet (Colive Bangalore) Open
I have checked in Colive in December. I have paid the deposit and by mistake, I paid it twice. It's been * months and I haven't received my payment yet. I am following up with customer support and they are asking me to wait without any certain ...
Mar 23, 2021 by Anjali Illa
Recived wrong product (shoesfactoryyy myshopify com) Open
I have orderd a shoes (puma bmw series) on march ** Ordard ID ********* and i got my product on ** march and recived product as totally different from orderd product and i got sandle(men,s elegent synthetic leather sandle).it is sold by ONUS SH...
Mar 23, 2021 by santosh kumar
Package not delivered (Tees lion) Open
i have ordered few things on tees lion but never delivered....
Mar 23, 2021 by Binod SINGH
Against To Shop For Not Accept Warranty (Lenevo) Open
I had purchased A Lenevo mobile battery from Oppo *** Shop on Five January **** Of ₹ *** and on the product it gives * months warranty But now the two months is over and the battery is not working good so I had gone to the shop but he Refused...
Mar 23, 2021 by Umesh
Booked bicycle but not yet deliver (https fasterindia myshopify com ) Open
on *th Feb **** i booked online bicycle from https://fasterindia.myshopify.com/ for Rs. ****/-my order no is #**** but till date i have neither received my bicycle delivery not refund of paid money...
Mar 23, 2021 by Sujeet Raorane
Fashion hub company is fraud (Fashion Hub) Open
I ordered * shirts from online company Fashion Hub but I received only * shirts . These *shirts are totally different from which I ordered.I have no website address to return,on receiving packate one mobile number ********** is mentioned which ...
Mar 23, 2021 by Rakesh Srivastava
GIRF Deal Dishonoured (Dineout) Open
I had booked a GIRF deal for * people at Wabi Sabi,Kolkata on **th March **** at *:** PM refer Booking ID: DO********. I was told that **% off for GIRF deal will be applied at checkout when I pay via dineout pay. I did as was told but the full ...
Mar 23, 2021 by Anmol Vikash Desai
Denying Return for defective product (Pepperfry.com) Open
I ordered a chair from pepperfry. The product came defective and I raised a return request. They are denying return saying they can repair it and give. Moreover as per their policy if their product came with missing components I am eligible for...
Mar 23, 2021 by Iyan Karkuvel Rajan A
Product not delivered (https collectionbazarshop myshopify com ) Open
I placed an order online using the link https://collectionbazarshop.myshopify.com on **th March ****. The product was rolling sofa chair. This was advertised in facebook under clearance sale. I got a payment confirmation email but i have not re...
Mar 23, 2021 by Raja Redhesh
My amount debited from my account but order didn t placed (Aagyeyi Alluring sarees) Open
Hi,Today early morning i placed an order Aagyeyi Alluring sarees-Linen saree which is *** rupees from Tirupati. I followed every step required for placing order,after that my money got debited from my bank account and then i got a popup saying ...
Mar 23, 2021 by Bhanu
Delivered damaged product ( RADIANTINTERNATIONAL ) Open
I ordered power bank.but I got a damaged one.i want to return the product and refund the money that I have paid....
Mar 23, 2021 by Dinesh Patel
MI TV not working (MI TV 43 inch ) Open
I got MI Tv in the month of January ****, since then I have been facing many technical issues with that TV, On **th March ****, I have raised the issue regarding the tv when it is not working at all. Since then I have been calling them daily, e...
Mar 23, 2021 by Ramesh
Package not delievered (Teeslion) Open
I had ordered a shirt amount of ₹*** on Feb**month but still not receive the order. I had paid it through net banking in advance....
Mar 23, 2021 by Maheswarreddy
Exchange of products not done yet Items have been received New items not shipped Order Id is (Clovia) Open
My order has still not shipped after they got my exchanged items on **th March ****. They delaying shipping every day. I'm very pissed with them now. They have shared whatsapp number but no one replies there. I've written so many mails and have...
Mar 23, 2021 by Tuhina Chatterjee
INSARAF Furniture product not delivered (Insaraf Furniture) Open
We placed an order of * dinning table with INSARAF furniture worth ***** rs. They took this order on *th January, ****. As per their website tracking shipping date was **rd February, ****. I started following up with them when product was not s...
Mar 23, 2021 by Neerupma Dwivedi
Package not delivered (Pynkvilla.com) Closed
It has been * months since I ordered a Chelsea bag from Pynkvilla. They do not respond to queries on several platforms and there is no follow up whatsoever despite my repeated attempts. I still haven't received delivery of the product....
May 07, 2019 by Aman Binani
Received damaged product (Wittycart.com) Closed
I saw an advertisement through facebook page about a cooler which convinced me to buy the product called incredible portable air cooler original price is Rs.**** and selling for ****. So I ordered * at the cost of ****/- with free delivery. Rec...
May 07, 2019 by ABDUL SALAM
Product differ from what I ordered (Bigfashionhub.com) Closed
I ordered Combo of * New blue colour Branded Fashionable Slim Fit Men's shirts × * XXL at *** plus *** Rs delivery charges. They send me ** Rs three cheap shirts totally different from the order....
May 07, 2019 by Sarfraj H Shaikh
Seller altered manufacturing date/expiry date (Flipkart) Closed
I have ordered Well shampoo from Flipkart. A product which I have received have a different batch date and manufacturing date, also expiry date does not match with the number of months mentioned on the bottle. Seems seller has altered dates....
May 07, 2019 by Rakesh Kalyani
Refused to delete Aadhaar details (Amazon .in) Closed
I contacted Amazon many times through email and phone to delete/delink my Adhaar details (in lieu of the Supreme Court Decision on Aadhaar) given to them in the past. But the company has refused to delink/delete my Aadhaar details from their da...
May 07, 2019 by Siddhartha
Account blocked by the company (Myntra.com) Closed
Myntra had kept my money pending for a year and after sending several emails to top management and after begging several times my refund was cleared that too for the products which were already returned soon after delivery. After the refund, I...
May 07, 2019 by Michel Fernandes
Package not delivered (Moonpod) Closed
Ordered in March **** still, haven't received any product. No refund nothing. Please do the needful....
May 06, 2019 by Ujjwal Gupta
Wrong product received (Dwarifab ) Closed
I ordered the combo of two lehengas but I had received a combo of * cheap sarees. I have disagreed with this nonsense act. Please help to return it or refund my money back....
May 06, 2019 by Shubham kumar
Wrong product delivered (watchsmith) Closed
I have ordered * sets of watches from watchsmith. In the display picture, they have shown titan watches. Instead, they have delivered fast track low-quality watches. I have paid Rs ****/- cash on delivery today. Please help me in this concern....
May 06, 2019 by Saurabh Arvind Dani
Product get changed (Glowille) Closed
I ordered a nice Kurti and instead of that, I received the worst piece of Kurti in that amount. No customer care number available. It's a big fraud. The packing is also so bad....
May 06, 2019 by Urmila kothari
Fraud and wrong product delivered (Willora.com) Closed
* purchased Kurti combo of * costing Rs.****. The item which I had received is totally different from I had ordered. So I want to return that product. I talked to their customer care representative he asked for pin code and then he withdraws my...
May 06, 2019 by Anjali
Different and cheap quality saree delivered (Sari bhandar) Closed
I ordered a sari from saribhandar.com on **th April ****. The package got delivered on *rd May which a sari totally different in quality and design from the one I ordered. I mailed them on saribhandar@gmail.com the same day and even tried to ca...
May 06, 2019 by Charul Sharma
Selling products by applying same bar code sticker (GLOWSIK) Closed
I ordered a product name L-Glutathione from this website. The issue with them is that they are selling a product with the same barcode to every customer, whereas BarCode shows the authenticity of a product, on having the same barcode how can we...
May 06, 2019 by SAHIL KHAR
Cheating done by the company (Shirtscart.in) Closed
I ordered denim shirts and they have sent me damaged and discoloured normal shirts with stains on them. And there is no return option available on their website. Even their contact number cannot be reached. I want to return it by any means....
May 06, 2019 by Hariprasath
Received a fake product (Sugarcomb.in ) Closed
I received a fake product that does not work. It is meant for the removal of blackheads and whiteheads. The product does not say where it is manufactured neither does it indicate the name of the manufacturer. I would like an immediate refund of...
May 06, 2019 by Jayanth Balakrishna
Return package not picked up and no refund given (Amazon.in) Closed
I ordered a baby cot for approx INR **** from Amazon.in as a gift. I found scratches on the product and a bolt missing. So I sent a return request. I contacted Amazon several times but no one came to pick this up. They are just buying time ever...
May 06, 2019 by Manisha Rautela
Fake buyback guarantee (Flipkart) Closed
Flipkart Order No - OD******************. I placed an order for Realme * Pro on **.**.****. I had a buyback guarantee purchased from Flipkart. It was purchased with Asus Zenfone Max Pro M* in October ****. So I claimed buyback guarantee. I got ...
May 06, 2019 by AMLAN SARMA
Product not as per description (Wedspack.com) Closed
I had ordered a gown which cost me in total Rs ***. The product delivered was not the same as ordered. In fact, what is delivered is such a worst product which does not even have a value of Rs.***. Their website does not have the option of refu...
May 06, 2019 by Jesica barretto
Account got blocked (Flipkart online shoping) Closed
My account is blocked without any confirmation or notification and tell me that you are reselling the products but I'm ordering for my family members. When I purchase more product from Flipkart, it does not mean I'm a reseller. I am the end use...
May 06, 2019 by Anirudh rajpoot
Package not delivered (Cafe Coffeeday) Closed
This company is totally a fraud. I order a product but the product is not delivered. When I contact the company first they say your order status shows order is completed. But when I say I can't get the product yet they not responding to me....
May 06, 2019 by Amit sangram
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus